Front desk was awesome very helpfull
It's in an industrial park and fender in by two noisy freeways..hotel is fine but the constant noise is irritating..
Their buffet breakfast was terrible. No pancakes or waffles. Only eggs and sausages. At 815am, the oatmeal was gone and the lady I charge did not make any more oatmeal. There was no coffee, no fruit, no cereal. NO FOOD!!!!. The only reason I chose this place was because I expected a good breakfast. Terrible. Also the hotel is located on an industrial area!!!! Stores are miles away. I did not expected this. Do not recommend.
My room only had 2 shower towels for our 4 people reservation. There were no hand towels and the shampoo bottle was empty. The exhaust fan did not work, and one of the shower towels was stained/dirty. Their advertised buffet breakfast was disappointing. Basically flavorless scrambled eggs and sausages. It was more like a continental breakfast. No pancakes or waffles. No complimentary water, only for sale. No individual juices for breakfast. The restroom s ceiling look like it was growing mold.
Dirty and smells bad.
I did not like anything about the hotel, super dirty, no hand soap, bad smells
The hotel is in a safe secluded area, considering the surroundings. Things are generally clean and in good repair, but there were some important deficiencies. The breakfast was missing many items that are standard in other HI Expresses. The breakfast had NO juices of any type, no pancakes or waffles, no bagels, and the milk was a shared gallon container. Our room had no soap upon arrival -- we were told that they didn't have soap because of COVID (!????), so we were given a half a bottle of body wash as a substitute. Our room had some broken things too, like the phone cord and one electrical outlet on one side of the bed.
The room we stayed in was not cleaned correctly! My toddler found a used douche in the restroom! Management (Gloria) did not care never received a call back, so I had to go straight to IHG customer service to file a complaint for Health & Safety!
The property is hard to find, the property was smoky thur out our stay and as far as cleaning the elevator was gross, the towels and wash clothes were not up to standard as far as cleanliness or softness.
The staff was very friendly and efficient
Very helpful and friendly staff😀, only things they might update the carpets.
The room was very big on the good side, on the bad side there were too many inconveniences, tub was not working, extractor was accumulating a lot of humidity and bad smell and finally the pool was un maintained and closed.
Good value
Very quiet loved it...wasnt anything i did not like.
Front desk girl was super helpful
I loved the fact
Located in Otay Mesa within a short walk of Baja California Peninsula, Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel is within a mile (2 km) of Alivizatos. This 99-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests staying at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a business center, a meeting room, and express check-in.
Front desk was awesome very helpfull
It's in an industrial park and fender in by two noisy freeways..hotel is fine but the constant noise is irritating..
Their buffet breakfast was terrible. No pancakes or waffles. Only eggs and sausages. At 815am, the oatmeal was gone and the lady I charge did not make any more oatmeal. There was no coffee, no fruit, no cereal. NO FOOD!!!!. The only reason I chose this place was because I expected a good breakfast. Terrible. Also the hotel is located on an industrial area!!!! Stores are miles away. I did not expected this. Do not recommend.
My room only had 2 shower towels for our 4 people reservation. There were no hand towels and the shampoo bottle was empty. The exhaust fan did not work, and one of the shower towels was stained/dirty. Their advertised buffet breakfast was disappointing. Basically flavorless scrambled eggs and sausages. It was more like a continental breakfast. No pancakes or waffles. No complimentary water, only for sale. No individual juices for breakfast. The restroom s ceiling look like it was growing mold.
Dirty and smells bad.
I did not like anything about the hotel, super dirty, no hand soap, bad smells
The hotel is in a safe secluded area, considering the surroundings. Things are generally clean and in good repair, but there were some important deficiencies. The breakfast was missing many items that are standard in other HI Expresses. The breakfast had NO juices of any type, no pancakes or waffles, no bagels, and the milk was a shared gallon container. Our room had no soap upon arrival -- we were told that they didn't have soap because of COVID (!????), so we were given a half a bottle of body wash as a substitute. Our room had some broken things too, like the phone cord and one electrical outlet on one side of the bed.
The room we stayed in was not cleaned correctly! My toddler found a used douche in the restroom! Management (Gloria) did not care never received a call back, so I had to go straight to IHG customer service to file a complaint for Health & Safety!
