I loved the fact
Good front customer service, close to freeway but road going to the hotel are still under construction
Staff was very friendly and the facility was very clean. Good please and affordable.
I have never been treated with such disrespect as the night of our reservation. We were smugly told by the receptionist that we could not stay at the hotel due to Covid regulations. I understand stay at home orders and the laws in place made things difficult. However, we received no warning and my husband and I as well as a guest that arrived after us were sent on the streets with zero consideration. The man behind us had no car or place to stay the night and was from out of town and the receptionist sent him away with alternative options. As if that wasn't bad enough the receptionist lied to us and said we would be refunded and now 2 weeks later are yet to receive our refund. My husband and I were honestly so shocked by how rude the employee was we did not even think to get his name or demand to speak to the manager.
This hotel does not let you stay for traveling purposes, they are only accommodating essential workers. I was turned away at midnight even tough it was midnight. I can understand their restrictions but I would think that they would be better about letting people know ahead of time and not when you e traveled hours to get there.
Very clean room and comfortable bed. Safe parking nice staff
Nice and clean
I as upgraded to a suite. Spacious and the bed was super comfortable. The building looks a bit worn. But for a one- night business stay, it was a good value.
The swimming pool was dirty and cold. Not useable.
Close to CDX Rooms are large Beds comfortable Tv very small Reception only one person
Perfect room to fit our family of 5, clean and friendly front desk gal :) this is great if you need a close night stay before TJ flight.
Clean & people are friendly and helpful in everything.
Restroom floor was dirty and room had excessive air freshener, smell was so strong that it gave me headache.
Waiting around a long time to refresh morning breakfast
Nice place. Very nice staff. The room was super nice and the bed was soft.
Located in Otay Mesa, Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel is 1 mi (1.6 km) from Alivizatos and within a 10-minute drive of Kaiser Permanente Otay Mesa Medical Offices. This 99-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay.
Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel's 99 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and safes.
Guests staying at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, an IHG Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a meeting room, a business center, and express check-in.
I loved the fact
Good front customer service, close to freeway but road going to the hotel are still under construction
Staff was very friendly and the facility was very clean. Good please and affordable.
I have never been treated with such disrespect as the night of our reservation. We were smugly told by the receptionist that we could not stay at the hotel due to Covid regulations. I understand stay at home orders and the laws in place made things difficult. However, we received no warning and my husband and I as well as a guest that arrived after us were sent on the streets with zero consideration. The man behind us had no car or place to stay the night and was from out of town and the receptionist sent him away with alternative options. As if that wasn't bad enough the receptionist lied to us and said we would be refunded and now 2 weeks later are yet to receive our refund. My husband and I were honestly so shocked by how rude the employee was we did not even think to get his name or demand to speak to the manager.
This hotel does not let you stay for traveling purposes, they are only accommodating essential workers. I was turned away at midnight even tough it was midnight. I can understand their restrictions but I would think that they would be better about letting people know ahead of time and not when you e traveled hours to get there.
Very clean room and comfortable bed. Safe parking nice staff
Nice and clean
