Emergency alarm went off at midnight and woke us up, terrified we got no phone call, letter or explanation. We called the front desk to be told it was a false alarm, no apology. Couldn’t go back to sleep.
Located in Downtown San Antonio, AC Hotel by Marriott San Antonio Riverwalk is adjacent to San Antonio River and within a 5-minute walk of other popular sights like San Antonio Majestic Theater. This 181-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including 1 Watson, which specializes in American cuisine. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bathrobes. Other amenities include coffee makers, safes, and phones. Weekly housekeeping is available.
AC Hotel by Marriott San Antonio Riverwalk features a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 45 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and a library.
Emergency alarm went off at midnight and woke us up, terrified we got no phone call, letter or explanation. We called the front desk to be told it was a false alarm, no apology. Couldn’t go back to sleep.
Dear Gina, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Chaitan Mugili, GM
Dear Priscilla, Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with sincerity and empathy. Our associates strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Chaitan Mugili, GM