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Iberostar Praia do Forte All Inclusive

4.0 out of 5.0

Recent guest reviews

I were in Iberostar Hotel between 03.22.18 and 03.29.18. I have some observations about my experience. 1) The reuse of food need better attention. 2) Humor of employes that work in reception. My feeling is that the bellboys can training this people because are much courteous with guests. 3) Never contract the healthcare insurance. I was sick with flu, body aches and malaise and the doctor Fernanda don't touch me to check blood pressure or fever. 4) The support near pool need improve. 5) The prodcuts of food and infrastructure are good, but the labor is bad. 6) The AC inside bedroom we can't see the temperature. It exist 3 options that I can't to know what temperature. Maybe, one day, I can back, but, I'll try others options.

Iberostar Praia do Forte is by far the best resort in Brazil. There's no comparison! Attention to detail, amazing staff and awesome service!!! They have a variety of food for all tastes and several activities through the day for everyone. I will definitely return!

Me and my girlfriend stayed there last week Feb. 18 til 26 and we had an amazing week. Don't have anything to complain about the service or the resort itself. I was expecting less from the food in the main restaurants (Pelô and Maresia). It was a really good surprise the variety and taste of the food. The themed restaurants were incredible. Great quality ingredients and service (the French one is a must). The beverages was all i was expecting, including the pool bar, with great caipirinhas, but you have to request the bartenders to make them with the best brands and the chopp (beer) is Amstel, if you wish to drink Heineken is just at the lobby Bar. The lobby bar was amazing, with the best premium brands and soft live music. The pools were great also, the only thing i found kinda strange is that the water is a bit salty and warm, but entertainment is incredible! My best regards to entertainers Sol, Alex, Nhonho, Luana and Dentinho, they really make you feel energized there. It is nice to know that they have 2 kinds of pools. The main pool is where everything happens. Loud music, hydrogym, aqua sports etc. In the other hand, besides building 5 you have a calm and relaxing pool, good to enjoy the sunsets. Last but not less important. The rooms. Oh my god it's huge, and our seafront balcony made everything better. Would like to Thank our maid Adriana. She left it so clean and with amazing towel origamis. Thank you Iberostar, hope to be back soon. It's not cheap, but your staff is great and our trip really worth the money.

I am going to try and make this review as thorough and objective as possible in hopes that someone might be able to make a better decision about whether this is the right resort for them. If you are not interested in reading the whole review just know it is a good resort for families with younger children, but as a 3 maybe 4 Star Resort. If you are paying those rates, and have that understanding, but it is not the 5 Star they advertise. Every year my family (wife and 2 young children) and I spend Christmas vacation at a different resort, and have spent the last 3 years at different resorts in South and Central America; so I am well aware of the difference of service between Mexico and Caribbean Resorts vs other locations. I booked directly with the resort because I wanted to ask specific questions about accommodations, was assured this was a 5 Star Resort, and that we would have access to both resorts. Overall the Resort is extremely overpriced based upon the amenities, and is missing the needed touches to be a 5 Star. It was not horrible, but I think we would have been better served if we weren’t sold or paid for 5 Star. The resort missed many of the touches needed - very little drink service at the pools, basically no service at buffets, extremely crowded small gym, inability to get bottle water at bars/restaurants, etc. FOOD - the food was pretty bad overall, and not just at the buffets. The theme restaurants were not very good either, and we ate at most. The service at all was horrible or none existent. *The part worse than the food was the cats.* The one exception was the Mediterranean Restaurant at the Bahia. There the food was good, and we got great service. They limit the number of times you can make reservations at the non buffet restaurants based on the number of nights you stay. CATS - This was the worse for us. Cats are all over the resort, but also in the buffet restaurant as you are trying to eat. I am allergic to cats, and it is disgusting to have animals where you are eating. When I discussed this with the Resort, and that this should have been advertised they said “the cats are vaccinated and nurtured”. This does not change the fact that there are cats at the restaurant! KIDS CLUB - The team of people in the Kids Club are awesome! They are some of the best even when compared to Resorts in Mexico and Caribbean. They are the only thing 5 Star. The Entertainment Group was also fun and enjoyable. Although as a Resort the Bahia seemed more lively. LANGUAGE BARRIER - My family and I are all fluent in Spanish and English, and I was surprised by the lack of knowledge by the staff of either one those languages. I know Portuguese is the language of Brasil, and studied it for a couple of weeks prior to our trip. We were able to communicate by that little bit, and by speaking Spanish slowly. However, I think most people who only know English would struggle when not speaking to the front desk staff. HOUSEKEEPING- The regular lady who cleaned are room was top notch! She did a great job cleaning, and left extremely creative origami’s for the kids. BARS - the bar tending staff at most all of the bars were kind, and tried to understand what we would ask them to make. The staff at the pool bar were great. However, the alcohol brands are poor quality. Especially the Cachaca used to make Caipirinhas, according to what locals shared with me. Drinks (Pina Colada’s and typical beach drinks) were also shaken and not mixed in blenders which really changes the flavor. BEACH - the beach was nice and clean. However there were a lot of jellyfish, and several people would get stung daily in the Ocean. I hope that this might help you make a better choice. I was questioning my choice prior to finalizing but did not see many detailed reviews, and I know some people complain about everything. The reviews I have read seem to be accurate in their concerns, and the resort’s responses are always the same line of we appreciate the feedback, your opinion will be shared, and no real resolution or change is done.

Fortunately, this hotel did not completely ruin my experience in Praia do Forte. I (age 24) stayed at Iberostar Praia do Forte for five days with my mother (age 60) for a relaxing beach getaway before the holidays. We enjoyed the sunbathing, being by the pool and the beautiful beach in the area. The hotel itself, however, lacks quality. Starting with the positives, the rooms were great and very clean. The staff were incredibly kind and helpful, a characteristic of the people of Bahia. My mother and I were outlier guests, since most are families with young children - the property is a good option for a family vacation. Calling Iberostar Praia do Forte a five-star hotel, however, is a sin. Here are a few things that bothered me during my stay: • There are cats in the property, including in the main restaurant Pelo. I don't mind cats, but I understand some people are allergic or not fond of felines. This information is nowhere to be found while booking a room. • There are no elevators in the buildings, making accessibility (disabled persons, elders, strollers) an issue. • The food is bad. Quantity over quality. If the buffet runs out of an item, there is no replacement. In many occasions there was no placement of basic items at all (e.g.: fruit salad during breakfast, hamburger buns during lunch). The "themed restaurants", that required reservation, were much better. • Meal times and schedule are not respected. The complete buffet breakfast "starts" at 7am, but nothing is there at that time. The "speciality" areas, with natural juices or the tapioca bar, were actually open around 8-ish. Plain disrespectful. • Terrible beach service. The beach/sun umbrellas were gone by 10am. This hotel's capacity is around 1,600, but only about 50 umbrellas were available. • Bad overall entertainment, from the pool recreation to the night shows. Such details jeopardize immensely the quality of this hotel. This is definitely not a luxury resort, but a poor-moderate option at most. I do not recommend this hotel and I feel sorry that people settle for such bad management and call it a "five star" all inclusive resort. I do have to congratulate the wonderful staff in trying to make my experience better. Special thanks to culinary quality's Eren, a marvelous employee who did her best to improve our experience. I hope she will be in a leadership position in management soon - people like her are necessary to this hotel's success. Bottom line, look for a better resort while booking your vacation to Praia do Forte / Mata de Sao Joao.

Rooms and pools were very clean and OK. Minibars well-stocked. Drinks available all over the property, which was nice. The main buffet (Pelô) has decent food and many options. Pool service and housekeeping were top notch. That's where it ends. Traveled with family and booked 2 rooms. They say they can't guarantee rooms nearby, but you'd think they at least make an effort. Our 2 rooms were a 10-minute walk apart (mind you this hotel is so big I had to use my phone's GPS to get around, and all the buildings are the same color so it's easy to get lost). On the 3rd day they finally gave me a room in the same building as the one my family was. There are feature restaurants which require a reservation. In the "best", most "in-demand" French restaurant, wine was spilled all over our table and they apparently forgot about our order for 1hr, at which point someone came and re-took all of our orders. We were so frustrated with it that we gave up on trying the other restaurants. Plus the food was nothing to write home about. When I changed rooms (on Tuesday, 5pm), I forgot my iPhone adapter plugged to the in-room speaker. Since it was the same color as the speaker cable, I asked to go back to the room to retrieve it - on Wednesday 9.30 a.m. The desk told me the room was already occupied. Since on arrival they wouldn't let me anywhere near my room before 3.30 p.m, I was very clearly being lied to. Way to go. Both of my rooms had an adjoining room separated only by a wooden door which (thankfully, at least) didn't open. This meant that noise insulation was zero and I could hear a baby and people screaming for their lives whenever I was in my room. I don't think this "feature" is advertised... The hotel is VERY dark at night (officially to not scare the neighboring sea turtles), so beware. Or bring your iPhone flashlight. I counted three power outages throughout my stay (potentially more since I haven't left yet).

Wasn't terribly impressed with this hotel. It is nice for families and does have variety for most tastes. However the place seems a little run down. For the same price, I've been to much better properties.

Great facilities for families, beautiful pools and beaches. Very nice and helpful staff. Same all-inclusive concept as in other Iberostar resorts in Mexico. The food in the main general restaurant Pelô was disappointing, especially at lunch and dinner time. I was expecting to have better food in a place that charges 400 dollars a night. Same comment for the beach restaurant Maresias. Did not have the time to try the specialty restaurants that required reservation. Going back to the main restaurant, it opens for breakfast at 6:00am. On the first day of my stay I went for breakfast at 6:20am. There was no bread available, no yogurts, no staff in the omelet stand, no staff in the waffle stand, no staff in the local specialty breakfast items. Bread was made available at around 6:45, yogurts at 6:50. There was not even any server around. Went back at 9:00 am to check if it had changed. All areas were now fully staffed and working. Question: WHY do you even open for breakfast at 6:00 am if most of the food items are not available? Why not 7:00 am and be all ready to go? A very unusual thing happened white I was relaxing in my room (happened in two different occasions, the day I checked in and the day I checked out). The ‘Relaxando” sign was visibly hanging outside my room door (equivalent to the 'do not disturb' sign). In both occasions someone knocked on my door, but opened the door immediately without giving me enough time to get to the door. It was a staff member. On the first day the lady told me that she was making sure that there was already someone in the room (interesting, I had checked in 1.5h ago, she could have called the reception). On the last day, another staff member knocked and opened the door because she was checking if I had already left. Her explanation - ‘people leave the relaxando sign up all the time’ (I speak Portuguese, so I was able to understand). Again, she could have called the reception to make sure that I had not yet checked out. Question: Isn’t this invasion of privacy? What if I was changing clothes or even naked? I have been to several other all-inclusive beach resorts. This is not my favorite for sure.

Very relaxing all inclusive resort. Plenty activities for kids and family. Food is outstanding, all you can eat and drink. The night show entertainment is a bit iffy, tacky. Reception and reservations were not as promised, we tried to get rooms close by as family as we had requested but they gave us different ones. Friendly, safe and relaxing resort

Too big, awful food, staff not prepared... why pay For that if you could have more for your money elsewhere?l Unfortunately the Iberostar brand is not focused on client happiness. The idea is crowd service .... keep the group busy! If you look for a place to be special, this is definitely not the one.

Rodovia BA 099, Km 56 Mata de Sao Joao BA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1 mi (1.6 km) from Klaus Peters Municipal Natural Park, Iberostar Praia do Forte All Inclusive is within a 10-minute drive of Sapiranga Ecological Reserve. This 536-room, 4-star resort has 3 outdoor pools along with a private beach and a golf course. Also close to this Mata de Sao Joao resort are Praia do Forte Beach and Papa-Gente Beach.


Dining

Start your day off right with a free buffet breakfast offered each morning. There are multiple options for onsite dining with 5 restaurants, including Pelo Buffet, which specializes in international cuisine.


Rooms

All 536 air-conditioned rooms provide balconies or patios, minibars, and coffee makers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Iberostar Praia do Forte All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and an area shuttle for a fee. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include 3 outdoor pools, a nightclub, and a children's pool.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 6882 reviews