Catussaba Resort Hotel

We stayed in Catussaba twice during the same week (the first time, April 9th to 12th -in the middle we went to Morro de São Paulo-, the second time, the night of April 15th, 2017). First stay: to be honest, first impressions were not so good. Although the lobby is large, it's old fashioned and lacks of maintenance. The walls had spots and little dents, which is not a huge deal but being one of the first things I saw when I got there, I wasn't thrilled. We got there at 10.30 am (our flight had been changed) and after queuing at the front desk, they told us -in a rather unpleasant way- that we could leave our luggage and get changed in the toilet, but we couldn't check in til 2. Of course, all this made perfect sense (didn't expect anything different tbh), but the way they said it wasn't the best. We then proceeded to ask what time breakfast was and if we could have it, and they simply said NO and added it was until 10 and that we didn't have breakfast included that day because we hadn't even checked in. Again, reasons are understood, it made sense, BUT the way they said it wasn't ideal. I'm thinking maybe they could have offered that we paid extra and be able to eat breakfast, or at least we could have got an explanation that the breakfast buffet had been already picked up. It's the WAY I felt really uncomfortable with, NOT the reasons. Another thing I wasn't pleased with is service at the restaurant. After all this being said at the front desk, we got changed to our beachwear, left the luggage where they told us to and went to hang out at the pool (which was a very pleasant surprise by the way). At about 1 pm, we got hungry and sat at a table in the restaurant. After asking if the buffet was the only option (no one seems to greet you at the restaurant or tell you there's an a la carte menu), we were handled a single menu (for 3 people). We ordered moqueca (typical fish and shrimp stew with palm oil and coconut milk, comes with rice, farofa and pirão as a side). The dish was interesting but not a fave of mine. Having a one person meal at the hotel is the same price that having a 2 people meal in any of the restaurants that are just outside, so if you ask me, I'd have that any day, especially when service there was not that great. They also picked up our glasses before we finished our meal. I was confused. The grounds are the best thing the hotel has. The pool area is nice and spacious, and looks like a brazilian paradise. There are activities over there (dance lessons and the like) which are fun but the music could be an issue if you're looking to chill. The pool staff is extremely friendly too. There's a bar if you want to have a drink or coconut water by the pool. The room we stayed in the first time had central AC, it was spacious and comfortable, and looked clean (except for the little ants on the dresser). It also had a TV (we didn't even turn it on) and a small balcony. We asked for extra pillows and there wasn't any issue with that. Everything ok here (not the ants for course, but it's a beach hotel so it's sort of something that can happen), but the toilet was clogged. We called the reception and they were able to fix it. Just remember not to throw toilet paper in the toilet - always in the bin. The hotel offers free wifi - and it's not great. The restaurant is one of the few places you get coverage. Didn't have wifi access in the room (room 1358 if you're wondering), only in the toilet (really), so basically you can scroll instagram while sitting at the throne in the morning, but not while laying in bed. Don't even think about FaceTiming or making phone calls. The breakfast is okay: continental breakfast with good variety of local fruits (pineapple, not-so-ripe mangos, bananas, apples and more typical brazilian ones such as mamão, fruto do conde, caqui), bread, cheese bread (pão de queijo), coffee, juices (orange and cocoa), cereals, milk, yoghurt, brazilian cheese, ham, eggs, sausages, avocados (pretty watery for my taste). After we checked out, no one offered to carry our suitcases, we had to do so (stairs and such) by ourselves. Second time: We arrived at about 2pm (yay, just in time for check in) were greeted nicely by a bell boy (José Osvaldo) and proceeded to start the check in. (Note: after staying here for 3 days 3 days ago, the girl at the front desk asked for our information all over again, which was rather unpleasant). We were given keys to a 1 bed room (for 3 people), so we called the front desk from the room and the same girl that had worked with us before (which was rather rude and didn't make an effort to understand spanish) said she would ask for another bed (to be added in a tiny room, when our reservation was clearly for 2 double beds). We were lucky that José Osvaldo stayed there and waited for us while we asked for a change, helped us with our luggage over the stairs (the new room was in a different part of the hotel, same part where the room from the first stay was AND IT HAD WIFI ALL OVER THE ROOM). Overall, the hotel is located in a very nice place, there are restaurants and fast food chains in the area, the grounds are gorgeous and make you feel in a tropical paradise, but service is lacking A LOT. Would I stay here if I returned to Bahia? Probably not. Although we had a good time overall, there are things that need to be improved.

The price is OK considering the activies and the food. The bedrooms are OK but old fashioned. Some bedrooms don't have AC unit, only central. The swimming pool is big enough and pretty. The beach (praia de itapuã) is not very "calm" , it is not recommend for children. The recreation team is awesome.

Having booked into one of the larger "Master" rooms overlooking the swimming pool I had mixed feelings about the hotel. Local friends and family had highly recommended the hotel. Internet strangers on the other hand had not. First impressions however where good, with a large welcoming lobby, lovely pool and grounds coupled with some impressive views of the sea from our room. The room itself was spacious, clean and staff where happy to help. Our child was also rather delighted to see all the Christmas decorations being put up around the hotel. However look at little closer and the cracks became apparent. The harsh environment was doing the hotel few favours and it became clear that the place was in need of maintenance. Tired fixtures and furnishing in the bedrooms, blown bulbs in various areas of the hotel and a large degree of rusty fixtures and fittings (including one fire extinguisher that seemed to be largely held together by rust!). It also became apparent that staffing levels had been cut back, particularly in the hotel restaurant. There appeared to be only 2 members of waiting staff plus a manager who frantically tried to deal with the arriving of most of the resorts guests for dinner at 7pm. When we managed to ask where we should sit, we where simply met with a shrug and a vague flap of a hand indicating anywhere was permissible. Due to the lack of staff we tucked into the buffet, assuming this was the only food option. Not so as we later discovered. there is an a la carte menu, it's just that we where never offered it. Which is a shame because the buffet whilst tasty was certainly nothing special and we had heard that the restaurant offered a decent Moqueca. Odly enough it was also clear that at least in the garden area a few more bins where needed as the few available filled up quickly resulting in a steady build of rubbish being simply left around the place. Another indicator that staffing levels where down and there was simply more work that needed doing than could be done. From memory there was only a single person taking drinks order around the pool too. Would we return? Good question. The location was safe, the grounds where pretty and the staff (when available) certainly did their best. However the slightly run down nature of the place and the fact that service was clearly suffering would give me pause to look at alternatives. Note: English spoken by staff is limited as this hotel typically caters more for the local Brasilian market. Thus some knowledge of Portuguese is ideal.

tipical brazilian beach hotel and resort , very friendly and effecient staff , every where , the bar , the reception , cleaning staff , all of them very friendly . the hotel is about 20 years old , and it shows , but the atmosphere is brazilian , wifi all around the hotel . it is a very busy hotel with many nationalities , but mainly brazilian for the weekend , breakfast was excellent . the only ,complaint , is the pool animation . very loud , brazilian music from 10 am up till 17 pm , loudspeakers everywhere so you can,t get away from the noise , on demand they lower the volume of the music but 5 minutes later somebody pumps up the volume . you can,t even hear the ocean wich is on 50 meters distance . about 5 very nice restaurants in walking distance of the hotel ( a safe walk ) there is a paid shuttlebus to salvador . i liked my stay in the hotel jeff

I stayed at the Catussaba Resort in April for a week. At first, I thought the resort was a bit far from the downtown sights, but after a few days, I thought that was a good idea. I felt safe in this neighborhood. The front desk staff helped me to get taxi drivers to give me a tour of the city - this worked out well. The taxi drivers/tour guides spoke decent English, but the hotel staff did not - this made communication difficult. You just need to connect to the WiFi (which is spotty) and use google translate. My room was a good size, with a small balcony, kitchenette and fridge. I was comfortable. The rooms were clean. The resort is quite large, multiple buildings, pool areas, beach access. The facilities were kept clean. The pool area was fairly busy with primarily Brazilian tourists. In town, the city sights were nice, but I would recommend that you stay in busy areas and don't go wandering. The surrounding areas are not safe. At the resort, the restaurant has a daily buffet that was large but uninspiring. However, on their menu you can order delicious meats (get picanha) and a really great local dish called Moqueca (a shrimp stew made with Palm oil) - it was so delicious. Highly recommended! The beach area is very nice, but I would swim in the pool - a wave knocked me over ;-p There is also a grocery store within walking distance.

We had hoped to have a pleasant stay in Salvador at a nice hotel - safe, and a place where you could swim in the ocean. In this hotel's defence, as far as we know, it's quite safe. However, it's not possible to swim in the ocean due to the waves. The rooms had very poor sound isolation - you heard every door opening and closing all through the night. The walls were covered in scuff marks. The beds were uncomfortable and the AC very loud. Spots on the floor. Rooms were badly cleaned - corners are dirty. Towels worn thin. Staff barely spoke English and were not very helpful. For example, we asked for an extra glass for our room. They said they would call someone to come up with it. They never did, and getting another water glass for a room can hardly be very difficult. Breakfast was bad. Ugly rooms with no lamps by the bed. Very slow wifi. Location is bad, far away from the city. On the plus side, we were able to cancel our booking after one night. Once we complained and wanted to change hotel, the staff were helpful with that, and we only had to pay for half a night. This made me change the rating from 1 to 2 stars.

stayed here for 8 days. Friendly staff, beach is really, really nice. Food is good. definitely worth a stay! The all you can eat buffet gets old though, really quick. Ordering from the menu is worth the wait. The beef is amazing, especially the top sirloin.

Great room - rustic but functional, amenities really good, food really nice, service really special. Swimming pool excellent, caters for young and old, good quality and price would recommend to all my friends.

The resort is definitely a much better choice than Catussaba Business. The resort has a large outdoor pool with a great team of animators. We enjoyed aqua-fitness lessons, water-volleyball and many more. There are also activities for kids. The sunbeds are comfortable, and the access to the beach is very easy. A big thank you to Felipe and the whole team of animators - they made our stay very active and we always had lots of fun!