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Recent guest reviews

nice place to stay. The neighbors tub was really loud, but besides that, great service.

Everything! The best part was the shuttle service.

The breakfast buffet was absolutely wonderful. The front desk also helped me with an early check-in when a room became available. Thanks to housekeeping staff for their quick and excellent work the day I checked in.

Clean rooms, great pool and sauna, and delicious breakfast!

Great stay. Enjoyed the hot tub, sauna, and great breakfast.

I liked the location, the large room and breakfast. I didn't like the smell in the room was like dirty wet carpet ( it wasn't wet ) and like someone smoked there. The shower curtain is what smelled dirty and I think that's where it was coming from.

Sauna and hot tub were a treat Water pressure in shower was excellant

Property was clean and staff was super friendly. Breakfast buffet was great. Room was very clean and bed was comfortable. The property is a little dated and good use some freshening up. Pool and hot tub were great other than the fact that there were 30 screaming kids in there at 10:00 on a Saturday night. Other than that it was a great stay!

very good,quiet,feel comfortable,person very nice,Thank you

Good location and easy to find. Breakfast was excellent

Property is clean. Staff is friendly. Location is right next to Denny's.

Great location and staff. The breakfast was a nixe touch as well.

The customer service was amazing. There was a mistake in our reservation. And they was quick to fix it. The breakfast was delicious. My kids ate it, which is a miracle. I would recommend this hotel.

We loved this place! Excellent costumer service, breakfast was delicious, the place is clean and organized. We are going to back there next year!

Overall: was really, really pleased with this hotel, although wish it were in a slightly better location (it's not the only hotel with this predicament and is still quite accessible to restaurants, transit, etc.). Plusses: indoor pool with shower/rinse area and even a dry sauna (don't typically find that at this price!); generally superb staff (although breakfast attendants vary from day to day and could use additional training); free and extremely friendly shuttle service; comfortable and spacious room and bed; self-service laundry and other convenience services available. Areas for improvement: elevator lobby is tight/poorly designed (and don't get a room near the busy elevator); monitoring of outside grounds/workers/homeless population (never felt in danger and security guards are present at night, but the presence does cause litter, etc.); add shades to indoor pool windows.

Fresh, airy clean rooms & Hotel is close to downtown business and activities

W 500 S Salt Lake City UT

Hotel highlights

  • Close to Salt Palace and Vivint Smart Home Arena
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Downtown Salt Lake City, Crystal Inn Hotel & Suites Salt Lake City - Downtown is within a mile (2 km) of popular sights such as Salt Palace and Vivint Smart Home Arena. This 3-star hotel has 175 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.


Rooms

The 175 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at Crystal Inn Hotel & Suites Salt Lake City - Downtown enjoy an indoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Standard King

1 King Bed | Sleeps 4

Standard King w/ Jetted tub

1 King Bed | Sleeps 4

Standard Queen

2 Queen Beds | Sleeps 5

Guest reviews for Crystal Inn Hotel & Suites Salt Lake City - Downtown

Everyone (64) Couples (7) Family (14)
5
Everyone

By on Jul 15, 2020

Review comment responded on Jul 15, 2020

Thank you for your review. We appreciate your business!

4
Everyone

nice place to stay. The neighbors tub was really loud, but besides that, great service.

By on Mar 19, 2020

Review comment responded on Apr 25, 2020

Thank you for your review. I'm sorry to hear that your neighbor's tub was loud. In the future, let us know, and we will do our best to relocate you to another room. We hope you stay with us again!

5
Business Business

Everything! The best part was the shuttle service.

By on Mar 19, 2020

Review comment responded on Apr 27, 2020

Thank you for your review. We hope you stay with us again!

5
Family

The breakfast buffet was absolutely wonderful. The front desk also helped me with an early check-in when a room became available. Thanks to housekeeping staff for their quick and excellent work the day I checked in.

By , from Council Bluffs, Iowa on Mar 3, 2020

Review comment responded on Mar 5, 2020

I’m glad to hear our staff assisted you in checking in early. Our front desk and housekeeping staff do an amazing job! Thank you for your business!

5
Everyone

Clean rooms, great pool and sauna, and delicious breakfast!

By , from Hal on Feb 24, 2020

Review comment responded on Feb 25, 2020

I’m happy to hear you enjoyed our pool and sauna. Thank you for staying with us!

5
Family

Great stay. Enjoyed the hot tub, sauna, and great breakfast.

By , from Traverse City, MI on Feb 18, 2020

Review comment responded on Feb 20, 2020

I’m so happy to hear that you enjoyed your stay. Come see us again soon!

4
Business Business

I liked the location, the large room and breakfast. I didn't like the smell in the room was like dirty wet carpet ( it wasn't wet ) and like someone smoked there. The shower curtain is what smelled dirty and I think that's where it was coming from.

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Thank you for your feedback. We pride ourselves in keeping the hotel very clean and well maintained. We are so sorry you had this issue during your stay. We have reviewed this with our staff so it does not happen again. We hope you will give us another chance.

4
Everyone

By on Dec 22, 2019

4
Family Partner Couples Business Business

Sauna and hot tub were a treat Water pressure in shower was excellant

By on Dec 16, 2019

4
Family

Property was clean and staff was super friendly. Breakfast buffet was great. Room was very clean and bed was comfortable. The property is a little dated and good use some freshening up. Pool and hot tub were great other than the fact that there were 30 screaming kids in there at 10:00 on a Saturday night. Other than that it was a great stay!

By on Dec 9, 2019

Crystal Inn Hotel & Suites Salt Lake City - Downtown

230 W 500 S, Salt Lake City, UT 84101
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