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Recent guest reviews

Our bed was AWFUL. It caved into the middle. Backs and shoulders bothered us the next morning. Bed was terrible. Other than not much sleep, room and hotel were great.

Friendly staff

The pool was under construction and we were not notified. The first room the door number was missing and upon entering it had a foul smell of onion and dirt. The next room we got put in had womens hair all over the shower ceiling and sink.

Wonderful front desk staff Comfy room Convenient location Little general store, living are and office zone in lobby, dry sauna til midnight

Check in was quick, welcoming, professional. Room is clean, beds/ mattress are great, it was nice to have clean cotton linens after last hotel’s synthetic sheets. Location central and convenient.

Location within a nice walk of lots downtown restaurants, super nice staff, and a very comfy bed.

Great staff, warm welcome. Room was excellent!

đź‘Ť

Staff was friendly, rooms were clean, breakfast was good

The hotel was good and perfect. Breakfast was good. The staff was unaware of orbitz’s policy on VIP privileges that Orbitz mentions. The leadership teams from both entities need to clarify this, as this is not customer’s job to clarify these things to them. “Water” is not a beverage to me. Or else, that needs to be mentioned on Orbitz instead of “beverages”

I booked this stay because we need a dog-friendly hotel for my family and our 6 lb. doxipoo. We were charged $50 extra and made to stay in a room that STUNK of cigarettes and I don’t know what else. It made our car stink for the rest of our road trip, all of our clothes, anything g we had inside that room - including the inside of my suitcase! I have had a headache ever since staying there. We would NEVER consider staying at this hotel again. The experience was awful. Not to mention. The filth I was of the bathroom, the old pillows on the bed, and the outdated television.

Better than expected!

Close to downtown

We enjoyed our time here. The staff was very friendly and helpful. Breakfast was great. Thank you!

W 500 S Salt Lake City UT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Downtown Salt Lake City, Crystal Inn Hotel & Suites Salt Lake City is within 2 miles (3 km) of popular attractions such as Salt Palace Convention Center and Vivint Arena. This hotel has 175 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.


Property features

Guests staying at Crystal Inn Hotel & Suites Salt Lake City enjoy an indoor pool, a gym, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, meeting rooms, and conference space.

Room options

Standard Double Queen, Non Smoking

2 Queen Beds | Sleeps 5

Standard King with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard King, Jetted Tub, Non Smoking

1 King Bed | Sleeps 4

Double Queen, Non Smoking

2 Queen Beds | Sleeps 5

Guest reviews for Crystal Inn Hotel & Suites Salt Lake City

Everyone (21) Couples (11) Family (22)
5
Everyone

By on Mar 13, 2024

Review comment responded on Mar 14, 2024

We appreciate your feedback and hope to welcome you again real soon!

3
Partner Couples

Our bed was AWFUL. It caved into the middle. Backs and shoulders bothered us the next morning. Bed was terrible. Other than not much sleep, room and hotel were great.

By on Feb 15, 2024

Review comment responded on Feb 16, 2024

Thank you for your feedback. We are so sorry you had these issues with the bed. We will get this taken care of. We hope you will give us another chance.

5
Partner Couples

Friendly staff

By on Feb 10, 2024

Review comment responded on Feb 12, 2024

Thank you for your review! I'm glad to hear you appreciated our customer service. We appreciate your patronage.

3
Partner Couples Business Business

The pool was under construction and we were not notified. The first room the door number was missing and upon entering it had a foul smell of onion and dirt. The next room we got put in had womens hair all over the shower ceiling and sink.

By on Jan 4, 2024

Review comment responded on Jan 8, 2024

Thank you for your feedback. We are very sorry the pool was being renovated when you stayed. We did put this on the websites that we are on. We are so sorry you were not notified. We pride ourselves in keeping our hotel very clean and well maintained. So this is disappointing. We are very sorry you had these issues. We hope you will give us another chance.

5
Family

Wonderful front desk staff Comfy room Convenient location Little general store, living are and office zone in lobby, dry sauna til midnight

By on Jan 2, 2024

Review comment responded on Jan 5, 2024

Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

5
Family

Check in was quick, welcoming, professional. Room is clean, beds/ mattress are great, it was nice to have clean cotton linens after last hotel’s synthetic sheets. Location central and convenient.

By on Sep 26, 2023

Review comment responded on Sep 26, 2023

Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

5
Partner Couples

Location within a nice walk of lots downtown restaurants, super nice staff, and a very comfy bed.

By on Sep 19, 2023

Review comment responded on Sep 19, 2023

Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

5
Partner Couples

Great staff, warm welcome. Room was excellent!

By on Sep 11, 2023

Review comment responded on Sep 11, 2023

Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

5
Everyone

By on Jun 28, 2023

Review comment responded on Jul 18, 2023

Thank you for your rating! We appreciate your business.

5
Everyone

đź‘Ť

By on Jun 1, 2023

Review comment responded on Jun 1, 2023

Thank you for your rating. We are pleased that you enjoyed your stay. We hope to see you again soon.

Crystal Inn Hotel & Suites Salt Lake City

230 W 500 S, Salt Lake City, UT 84101
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