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SureStay by Best Western Salt Lake City Downtown

2.0 star property

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels
Lobby
Exterior
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1009 S Main St, Salt Lake City, UT, 84111
  • Place, Liberty Park
    ‪15 min walk‬
  • Place, Classic Cars International Antique Auto Museum of Utah
    ‪16 min walk‬
  • Place, Salt Palace Convention Center
    ‪5 min drive‬
  • Airport, Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Salt Lake City

Located in Central City within a short walk of Smith's Ballpark, SureStay by Best Western Salt Lake City Downtown is within a mile (2 km) of Nightmare on 13th. This hotel has 63 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Smith's Ballpark - 8 min walk - 0.5 miles
  • Liberty Park - 15 min walk - 0.8 miles
  • Salt Lake Community College - 16 min walk - 0.9 miles
  • Classic Cars International Antique Auto Museum of Utah - 16 min walk - 0.9 miles
  • Salt Palace Convention Center - 5 min drive - 1.6 miles

Getting around

  • North Temple Bridge/Guadalupe Station - 6 min drive
  • 900 South Station - 10 min walk
  • Salt Lake City International Airport (SLC) - 14 min drive

Restaurants

  • ‪Leavity Bread & Coffee - ‬1 min walk
  • ‪The Pearl - ‬10 min walk
  • ‪Publik Coffee Roasters - ‬4 min walk
  • ‪MiaoMiao Cafe - ‬11 min walk
  • ‪Lucky 13 - ‬11 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

SureStay by Best Western Salt Lake City Downtown features an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out, laundry facilities, and an ATM.
TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds with Frette Italian sheets and down comforters ensure a restful night, and bathrooms offer hydromassage showers and free toiletries. Microwaves, coffee makers, and free local calls are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Crystal Inn Hotel & Suites Salt Lake City
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  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
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Apr 19 - Apr 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (20 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 29 to September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

Frequently asked questions

What's there to see around SureStay by Best Western Salt Lake City Downtown?

This hotel is situated in Central City within a short 17-minute walk of Liberty Park and also 19 minutes on foot from Classic Cars International Antique Auto Museum of Utah. You'll also find Temple Square and Conference Center within a short drive.

How much does it cost to stay at SureStay by Best Western Salt Lake City Downtown?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Salt Lake City Downtown on Apr 7, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay by Best Western Salt Lake City Downtown?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking spaces, wheelchair-accessible parking is also available. You'll find a max of 1 space per unit.

Does SureStay by Best Western Salt Lake City Downtown have a casino on the premises?

No, SureStay by Best Western Salt Lake City Downtown doesn't have a casino.

Will I find an indoor pool at SureStay by Best Western Salt Lake City Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool will be open from May 29 until September 02.

Is SureStay by Best Western Salt Lake City Downtown good for couples?

Couples staying at this hotel will appreciate amenities like Frette Italian sheets and a hydromassage showerhead as well as an outdoor pool.

Does SureStay by Best Western Salt Lake City Downtown have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay by Best Western Salt Lake City Downtown have a restaurant that serves breakfast?

SureStay by Best Western Salt Lake City Downtown offers free buffet breakfast each morning though there is no restaurant.

Does SureStay by Best Western Salt Lake City Downtown allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at SureStay by Best Western Salt Lake City Downtown for a fee of USD 20 per pet, per day.

Does SureStay by Best Western Salt Lake City Downtown have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to SureStay by Best Western Salt Lake City Downtown?

The closest major airport to SureStay by Best Western Salt Lake City Downtown is Salt Lake City International Airport (SLC), which is 7.6 mi away (14 minutes by car).

Are there rooms with balconies that I can book at SureStay by Best Western Salt Lake City Downtown?

No, there aren't any guestrooms at SureStay by Best Western Salt Lake City Downtown that offer a balcony.

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 273 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 132 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Was a great costumer service
Stayed 1 night in Feb 2026

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean room. Great customer service.
Stayed 1 night in Dec 2025

2/10 Terrible

Teran

Stayed 2 nights in Dec 2025

6/10 Okay

Alexis

Liked: Cleanliness, amenities
I don’t like the gate and the second room I switched too the heater was horrible it kept getting cold
Stayed 2 nights in Dec 2025

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, gated hotel. We had an amazing stay. Its pet friendly and very close to downtown.
Stayed 3 nights in Dec 2025

8/10 Good

Leticia

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

10/10 Excellent

Max

Stayed 1 night in Nov 2025

2/10 Terrible

Dee

I didn't even stay there. The front desk clerk was rude.
Stayed 2 nights in Nov 2025

10/10 Excellent

Natasha

Stayed 1 night in Nov 2025

10/10 Excellent

Jesse

Business traveler, Traveled with family
Room was clean, staff was courteous, and the fact that it was gated and had cameras was a major plus (+)
Stayed 2 nights in Nov 2025

4/10 Poor

Curtis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the walls are so thin you can hear everything going on outside. The shower had what looked like red dye on the walls and the light switches had visible dirt on them.
Stayed 1 night in Nov 2025

8/10 Good

Sarah, Boise

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Conveniently located to downtown, surprisingly quiet, safe with a gated entry and outdoor access to the rooms vs a noisy hallway. Room was well set up, clean, bed was comfortable, serves a full breakfast. I would stay here again.
Stayed 2 nights in Oct 2025

6/10 Okay

Tim

Stayed 1 night in Oct 2025

6/10 Okay

David

Stayed 3 nights in Oct 2025

8/10 Good

Sandra

Traveled with family
Clean room. Clean breakfast area and lobby
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are comfortable and the location was good. The staff were helpful and the daily breakfast had several hot items that are better than other continental breakfast options from other properties. Really liked that the parking lot had a gate.
Stayed 3 nights in Oct 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
People are really loud
Stayed 2 nights in Oct 2025

10/10 Excellent

Brenda

Stayed 1 night in Oct 2025

8/10 Good

jonathon

Stayed 2 nights in Oct 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Alper

Stayed 3 nights in Oct 2025

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
Very near a homeless shelter, toilet clogged, spots on bed and in bathtub
Stayed 1 night in Sep 2025

8/10 Good

Stormie

Traveled with partner
Liked: Amenities
close to everything down town. we loved our room.
Stayed 1 night in Sep 2025

8/10 Good

Marquita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a quiet stay. The staff was helpful, and the breakfast each morning provided convenience and variety. The outdoor pool was not operational, but the website did advise that it was "seasonal".
Stayed 5 nights in Sep 2025

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