Cleanliness in and outside of our room was a big issue. They do say that they were modeling the top two floors, but the remainder of the hotel should not go overlooked. We found dried blood on our sheets and the ice cubes that melted from the machine contained black flecks of some type of buildup from the inside.
First and last time I book with this hotel chain. Woman at front desk seemed upset as I checked in, seemed like she was annoyed at something. Not very professional. Room was dirty and outdated. Cleaning was not done prior to arrival. Candy wrappers were on the pull out couch and mud (or poop) was on the carpet. Will never book again. Very disappointed.
When there was a problem with a leak in the bathroom they immediately gave us another room and even upgraded us.
Eh. Nice staff. Free breakfast. Was a stop over, small room didn't matter for one night.
We were very disappointed to find out the pool was under construction. When we travel, the pool is a hiligjt for our kids, so we are willing to pay extra to find a hotel with a pool. The hotel felt very run down and dirty, although the room wasn’t too bad. The hallway carpets were quite worn and dirty. The room could have used a fresh coat of paint. The breakfast was good and I was impressed with the staff member in charge. She was very busy and kept everything clean and stocked.
Convenient location, plenty of parking and shopping close by.
Great accommodations and the room was large with a sofa that really added to my comfort. TV was great, large flatscreen that we really enjoyed.
Staff is friendly, helpful and attentive. The bed is comfortable. The best bed we have found in hotels to this point. The hotel offers a hot breakfast and staff is attentive during the breakfast hours. It’s quiet, we have stayed twice and were not bothered by noises, trains or traffic. The rooms are spacious. The hotel is dated and it shows. The furnishings in the room are old. The flooring is disgusting.
We enjoyed our stay. We normally book at another hotel a little more south. This was great location. Comfortable bed and we liked the sitting area. Breakfast was great and we enjoyed our stay. Will book again.
This place is outdated and really bad the carpet sticks to the feet when you walk on it.
good condition room, good breakfast.. possible to walk around
Good area but pool closed early due to no lighting
Pleasant stay, met all my needs, loved the shower. Good breakfast (could have done without the tips jar in the middle of the food). I saw someone else having trouble with a reservation and the staff was clearly doing her level best to accommodate the gentleman- that impressed me.
The room is fine. Kind of dated, but clean. The people at the front desk were very nice and helpful.
The staff is rude especially some girl with the lip peircing that doesn't have the right info. Lights were flickering and making noises, phone in the room didn't work, along with that multiple places where room was damaged even before we got there. Will never stay here again.
The room was an alright stay. We only stayed one night. Booked through Orbitz, but was charged, without my authorization or knowning, my card for an additional 12.50. Shady business practices by Quality Inn. This isn't the first time this has happened. Last time it was a Quality Inn in Seattle.
The quality, cleanliness and service have gone down significantly since our visit in April. We won't stay here again. They charged us three different times for our stay (once before we checked in), we had to call a cell phone number sitting on the desk to get a staff member to check in, the lobby, halls and room were not clean and the halls smelled horrible. Had we been staying for a longer period we would have switched hotels.
Best Western Premier Keizer/Salem Hotel places you within a 10-minute drive of Salem Armory Auditorium and Union Street Railroad Bridge. The 86 rooms at this hotel include sitting areas, refrigerators, and microwaves. Located centrally in Keizer, it's connected to the convention center and also close to Chemeketa Community College and L. B. Day Amphitheater.
All 86 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Microwaves, refrigerators, and coffee makers are other standard amenities.
At Best Western Premier Keizer/Salem Hotel, guests have access to a fitness center, WiFi in public areas, and conference space. Onsite parking is available for a fee. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.
Cleanliness in and outside of our room was a big issue. They do say that they were modeling the top two floors, but the remainder of the hotel should not go overlooked. We found dried blood on our sheets and the ice cubes that melted from the machine contained black flecks of some type of buildup from the inside.
First and last time I book with this hotel chain. Woman at front desk seemed upset as I checked in, seemed like she was annoyed at something. Not very professional. Room was dirty and outdated. Cleaning was not done prior to arrival. Candy wrappers were on the pull out couch and mud (or poop) was on the carpet. Will never book again. Very disappointed.
Thank you for letting us know how your stay was. I am very upset to see it was not a good stay. I have shared your feedback with my team to ensure that we are always being hospitable and welcoming and that our rooms are clean. We are currently under renovation to fix the outdated and old furniture and carpet, but regardless of the condition it should have been very clean and I am sorry it was not. I hope you will give us an other opportunity to host you the next time your travels bring you to our area.
Thank you for submitting a review about your most recent stay with us. I am happy to see you had a great stay. My team and I look forward to being able to serve you the next time your travels bring you through the Keizer area
When there was a problem with a leak in the bathroom they immediately gave us another room and even upgraded us.
Thank you for taking time out your schedule to let us know how your recent stay with us went. I am glad to hear that my team was able to help quickly and get you to a room that was not having a maintenance issue. My team and I look forward to being able to host you again the next time your travels bring you through the Keizer area.
Eh. Nice staff. Free breakfast. Was a stop over, small room didn't matter for one night.
Thank you for submitting a review about your most recent stay with us. I am happy to hear you had a great experience with my team, they are very friendly. My team and I hope the next time your travels bring you through the Keizer area we will have the opportunity to serve you again.
We were very disappointed to find out the pool was under construction. When we travel, the pool is a hiligjt for our kids, so we are willing to pay extra to find a hotel with a pool. The hotel felt very run down and dirty, although the room wasn’t too bad. The hallway carpets were quite worn and dirty. The room could have used a fresh coat of paint. The breakfast was good and I was impressed with the staff member in charge. She was very busy and kept everything clean and stocked.
Convenient location, plenty of parking and shopping close by.
Great accommodations and the room was large with a sofa that really added to my comfort. TV was great, large flatscreen that we really enjoyed.
Hi John, Thank you for taking the time out of your schedule and letting us know how your stay with us went. I am very upset to see you did not have a great stay with us. I am mortified that your sheets had blood on them, I have gone over this with housekeeping to ensure it is an isolated incident. I have also shared your feedback about the ice with my maintenance team to ensure we are properly cleaning the ice machine to avoid this in the future. We are currently under renovations, but it still does not excuse the issues you experienced. I hope you will give us an other opportunity to serve you and show that this stay is not how we do business.