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Hilton Saint John

3.5 out of 5.0

Recent guest reviews

The Hilton Saint John is an upscale hotel for the area in great location on the waterfront, close to many attractions bar and restaurants. The rooms are comfortable and clean with scenic views on the harbour side. There is a restaurant and bar in the hotel that sometimes has live music. Food is good and the drink menu has some interesting cocktails. The only problem I had was getting bar service while seated at a table. We ended up moving to a different server's area to get drink refills. As always, bar service is best when sitting at the bar.

The hotel was fantastic. You can’t beat the location. Ran into a few problems in the hotel, however the staff were quick to fix them as soon as they were brought the their attention. Would absolutely stay again.

During our Maritimes vacation we has the pleasure of staying two nights at this wonderful Hilton hotel. As usual all amenities were first class. This hotel is in the heart of Saint John and close to many very good restaurants and bars. It is next to the water with access to the waterfront walk. Sara at the front desk was extremely helpful with tourist info. Would definitely stay here the next time in Saint John.

Bathroom small you got to wiggle around to get the door shut once inside. The bedroom starting to get run down. The automatic door card reader in the parking garage doesn't work at night. If you have a big truck go somewhere else the garage is way too low. Not what you expect for a Hilton hotel.

Wonderful hotel on St John waterfront. Ideal for exploring the area. King room was spacious and clean and the bed was very comfortable. York bistro serves great food and drink and at very good prices. All the staff are so friendly and helpful, they really make a difference. Will definitely return if we are back in St John.

The bathroom in these rooms are smaller than a closet! Don't think Hilton could find a toilet that was lower to the floor! Terrible!! We waited for over an hour for our dinner - we had ordered soup and salad - service was horrendous. Would absolutely NOT recommend this hotel. What a disappointment for a Hilton property!

Great area to stay.. close to the market center and walkable to several area sites/restaurants. I was surprised that there was no hot coffee for patrons. Seems like most high end places at least offer that!! Also there was a group that was going out on bus tour so we had no luggage carts to use on our check out morning! Need to buy a few more to have for ALL patrons!!!

Certainly a standard Hilton hotel. Room was clean and spacious. The hotel has a restaurant pub and you can get dinner there. The morning breakfast was much better than average. We had two concerns. Upon arrival the room was cold and it took more than 8 hours for the room to warm up...a bit. The wifi was poor...our room was pretty far from the centre of the hotel. Wifi service is the restaurant and lobby was excellent however.

We recently stayed at the Hilton for several nights after our wedding. We were upgraded to the club floor after having reserved a number of rooms for our wedding guests. The room had an absolutely beautiful view of the harbour and we were welcomed with wine. We had the breakfast buffet several times and also visited the restaurant for dinner, all of which were fantastic. The staff were friendly, welcoming and helpful. Booking rooms for the wedding was a straightforward and seamless experience and we would certainly recommend the Hilton to other couples!

Location was great. Staff were friendly. However, we had issues with the room. The door lock was broke and could be opened without a key upon arrival. Had to call in a technician and have the lock replaced. The washroom was not clean. The floor felt sticky. Hair was found around the toilet and behind the door. Had to call housekeeping in to clean the washroom up. On second day we noticed hair again around the bathtub and toilet again. Brought the issue to front desk. Front desk staff apologized, offered compensation and promised resolution. Unfortunately, we still found hair in the washroom on the last day. We also noticed hair under the bed sheet (you can see it through the bed sheet), which was annoying.

Room options

Junior Suite, One King Bed, Club Floor

King 1 | Sleeps 3

One King Bed, Club Floor

King 1 | Sleeps 3

Suite, One Queen Bed, Club Floor

Queen 1 | Sleeps 3

Room, 1 King Bed, Harbor View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 1035 reviews