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I was there for a work trip. During check-in, there was only one person at the reception and there was a group of 15 people checking-in at the same time. I had to wait a long time before they all went before me. A second person at the reception would have been nice. I realized that I have booked a single bed, by mistake. I came back to the reception and asked to change the room, the person on the reception said he is not able to dot it for some reason and I can ask his colleague in the morning. But I wasn't gonna unpack and pack again so I just kept the room. However, on a more positive note, amazing breakfast and big rooms and good bathroom.
Stayed here a few times and never found 1 reason why i shouldn't give this hotel with great staff a big 5/5. A clean, inviting hotel. Will be back! The swimming pool was great for the kids whilst the cocktails came served with a smile.
Very good hotel for business travel. Spacious and comfortable, well-furnished rooms. Not in the center of Rotterdam, nearby busses and ample parking. Restaurant and bar on site. Adjacent to zoo. Quality chain.
Free parking and clean rooms was our need and Novotel delivered. We were able to crash and sleep in 2 rooms with cozy beds. The breakfast was too expensive for a family of 7. The bathrooms need a fan and more plugs by the bed. But overall, we would recommend.
Previously I stayed at Novotel Eindhoven and, unfortunelly, Brainpark is lower. Quality of service staff reception is not constantly good. In the same day you can encounter different front desk staff ranging from good to almost hilarious.Needs refurbishement in terms of room quality(i.e. carpet).
Mildew spots on the bathtub, I never found in other hotels which I stayed within 20 years. It is unbelievable it happened in 4 stars hotel of Novotel, even I stay in Ibis Munich, a 3 stars hotel which is clean enough. I hope you can clean it and avoid this happen in the future. Others are fine with us. On the other hand, I assume we are a member of Accorplus, so I queue in Priority line, there is no guest in this queue, and one guest in normal check in line, however, after your staff finished to help the guest in normal line, but she didn't come to priority to help me, and continue to serve the normal line guest. I wonder if it is only one line, then you no need to separate priority or normal guest.
We stayed as a party of three in one room, so the stay was of good value. The hotel is large and a little tired but adequate. The staff are very helpful and generally the whole place has a positive vibe. The car park was a plus as it is free, large and has two EV charging stations which were so helpful for me.
We had assigned a really small room. I asked to be upgraded (paying, of course) but they answered that executive rooms was as large as the one we had (impossible, I know very well Novotel and we were in a executive suite just a week before). Bad small in the room. Not a 4 stars hotel, in our opinioni.
Easy to book and check in. The restaurant was good for a quiet dinner outside. Express breakfast, is an excellent idea! In genneral a goid and efficient experience. The hotel is near both many of contractors in maritime buisness, but also the ship yards...
The housekeeping service need better trainning. She woke me up asking me to leave the room at 10am and the checkout was only at 12. No tissue at bathroom and no notepad and pen at the room, as usual in all Novotel.
Novotel Rotterdam Brainpark places you within a 15-minute stroll of popular sights such as Erasmus University and Arboretum Trompenburg. This 206-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. It's connected to the convention center in central Rotterdam and also close to Maritime Museum and De Koopgoot.
This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.
Novotel Rotterdam Brainpark's 206 air-conditioned rooms provide sofa beds, minibars, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Laptop-compatible safes, phones, and desks are also standard.
Novotel Rotterdam Brainpark features a fitness center, free WiFi in public areas, and conference space. Self parking is available for EUR 10.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a business center, a computer station, and an arcade/game room.