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Novotel Rotterdam Brainpark

4.0 out of 5.0

Recent guest reviews

Booked this hotel for a wedding stay in Rotterdam and made a mistake as was supposed to stay at the Schiedam Novotel. Accepted my mistake but upon arrival, I mentioned to the receptionist Martina about the manager advising me about complimentary breakfast and she did not have any clue about it. So we checked in and left the hotel after 15 minutes to attend the wedding reception and realise that we are at the wrong hotel. So spoke with the reception team and they advised me they will call back and let me know what they can do. But arriving at 2 am, the night staff advise me that the manager will look upon the incident and will take action. Also the Sofa bed was not made for the 3 adults which we booked for. Upon arriving at the reception in the morning, spoke with the worst non-chalant supervisor who for an instant acted like a Mule. Not listening to anything and just shaking her head as she had spoken to the receptionist Martina who gave her a debrief without even hearing the customers experience. Would not recommend this hotel who do not value their customers experience or listen to their feedback. Surely mistake was mine but hotel could have suggested breakfast as Schiedam did and apologise but that was not the case. If the Relations manager reads my experience, they should advise the reception team and make the customers experience better. Martina and supervisor do not even let these people check you in or handle any query as unprofessional they are. 0000

I really like this hotel as its a handy location ten min to subway and ten min to the city centre on it. The staff are friendly - large rooms and nice bar. However two irritations form e 20 euros for breakfast is far too much 12 and i would be on board with it. Second the rooms are all on air con nice but fresh air in some form would be great even if a small vent.

Been at this hotel twice already. Perfect if you are in Rotterdam with a car, but also within walking distance from city centre and major points of interest. Located in a quiet area, exec rooms are the choice and worth the extra price. Staff always courteous and helpful. Will be back.

We spent four nights here & the lobby & bar are fantastic & look great! The rooms needed a good clean...our bedding was perfect but the carpets & bathroom could do with a good clean! If they want to keep their 4 Star I would say the cleaning needs to improve. Plus the ladies on reception could greet the guests when they come in & make them feel welcome.

We stayed four nights. This is good funcional hotel. Very helpful staff, check in/out was done fast by professional recepcionist. The room and bathroom are big enough and comfortable with great view. The wi-fi work PERFECT.

I stayed this hotel during my business trip in Rotterdam. I took taxi from central railway station. the arrival was easy with easy check-in and friendly staff. A really nice renowated hotel room with air condition and minibar. Room was really clean and spacious. The breakfast was really tasty. Stay was really nice. Recommended!

The only remark to make is that the rooms are usually very cold, even if the heating is turned on. Perhaps a review of the insulation or the general temperature of the heating system could improve that.

Stayed here for one night in the clean executive room. The room was spacious, bed was comfortable and the mini bar was stocked with soft drinks, wine and water. The view was great from the 15th floor. We had a drink at the bar and the staffs were friendly. The receptionists were very helpful to provide tips on nearby places to visit which included the Kralingse Bos lake about 20 minutes away by foot. There is also a Spar supermarket in the Erasmus University next to the hotel. We had a very nice stay in this hotel.

The hotel is beautiful. Staff are super friendly. My room was excellent- Spacious and great view. The hotel has great receptionists. It has small but nice gym open until 11 pm. Everything perfect. Despite all, I didn't like the breakfasts because the cooked item were more like leftovers from last night (e.g., rice and some other items). I would have added more diversity to the cooked food. Also, the restaurant menu (e.g., dinner, lunch) could be more diverse for vegans.

It is just for a business short trip... the room is quite spacious, food is good at the restaurant that is also well kept, there is a nice bar and it is located within reach of few companies nearby at the business park. Just a convenient location for a short business stay.

K.P. Van Der Mandelelaan 150 Rotterdam

Hotel highlights

  • Close to Arboretum Trompenburg
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Arboretum Trompenburg is within a mile (2 km) of Novotel Rotterdam Brainpark, and other popular attractions like WORM are within a few miles (5 km). This 206-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking. Near the airport, it's also near Maritime Museum and De Koopgoot.


Dining

This hotel serves as home to a bar, along with a brasserie that specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Novotel Rotterdam Brainpark's 206 air-conditioned rooms provide sofa beds, minibars, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Laptop-compatible safes, phones, and desks are also standard.


Property features

Novotel Rotterdam Brainpark features a fitness center, free WiFi in public areas, and 12 meeting rooms. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 1043 reviews