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Hotel Milano

3.0 out of 5.0

Recent guest reviews

First bad thing was the reception guy, aggressive, not helpful, & talked like the police man. Second was the hotel contains 3 building, the first one contains an elevator while the rest ones just a bad, dangerous, & risk stairs. No facilities in there like cooling unit, freezer, & luggage storage. Third was the poor options in the breakfast. Believe me we were 4 guys & we swears that we sleep in street are comfortable more than this hot el!

Really nice cleaned place ! I suggest you to go there for the price too. Breakfast is really good there are eggs,bread,vegetables,types of yogurt, machine. I am satisfied I must say that the zone is not so safe.. i suggest you to come back at the hotel not too late if you are alone.

We (group of 4) specifically booked four double rooms for ourselves and we had this in written confirmation, upon arrival the owner and sad-faced receptionist told us that we could only avail of 3 double rooms and 1 twin room because all else had been booked, we booked our rooms at least 4/5 months beforehand! We insisted that this was not what we paid for and they blatantly refused without showing any shame and eventually offered to give us our money back bearing in mind we could not find a similar place at the same price at that time on a carnival weekend! The biggest issue was how this family went about telling this to us, no apologies, no courtesy, very disgraceful behavior from the owner and his wife. Don't have a clue how to run a family business. We approached these guys with respect but all we got back was cold, uncaring attitude, and to top it all off they charged us an additional 20 euros or so for city tax without any form of courtesy or good gesture. Absolutely disgraceful behavior, very terrible experience overall. Buffet breakfast itself was shambolic with about 3 options of food (maximum of 4 eggs at any one time). Will not be going back there, neither will i recommend this place to anyone who wants to have a normal experience with customer service.

It said 3 star hotel and isn't less for sure, almost in the town center. Cheap kebab shop and smoke kiosk and Aldi right across the street. Had double bed TV,balcony, fridge, shower/toilet, breakfast. Asked for nice view - so balcony faced garden with other hotel windows - where in morning cheerful topless girls hanged about making breakfasts and drying their hair- waving yes I would recommend for restful stay.

We stayed there for one night. The hotel is easy to find being close to the tram stop (numbers 21, 23 and 24 from the Kruisplein station) It is located on a busy road but fairly quiet once you are in. Service was efficient and friendly, our room was clean and everything worked. There is a lift and bar. the buffet breakfast had a wide range of choices and was good. If you get the chance ask for a room at the rear and ours (204) was really quiet.

We were booked into this hotel by a friend but when I saw the many negative reviews I wasn't keen on staying there. Discussing the hotel with our friend who had stayed there we decided to 'risk it'. I have to say I am very surprised by the number of negative comments. We found the hotel, the rooms, the staff and the food all very good. Our room was very large and very clean with a lovely large bathroom. Breakfast was what you would expect in any European three star hotel and the staff friendly and helpful. Yes, the stairs are steep, but there is a lift. We would definitely stay there again,

Go there if you are a masochist. Fellow travelers.  Avoid Hotel Milano in Rotterdam, Netherlands.  They do False advertisement.  I booked with Travelocity.  The ad said double or twin room for two adults with one child.  Triple room, for two adults with two child.   Since I had one child with me, so I booked the double room for two adults and one child.  When i got to the hotel at around 6 pm it originally went ok.  Except that they had me sign a form which had many no nos`.  The most memorable being that you have to close shower or bathroom door when you shower or you will be financially penalized.  Anyway i had said from the beginning that i had a son with me.  So when i was given the key. I had asked for an extra key.  And then the nightmare began.  He said that he had to check with the woman.  Then she refused.  She wanted me to upgrade to a triple room.  We talked for a long while.  I showed them the Travelocity write up for Hotel Milano and it clearly said double room for two adults and one child. He played with my phone for a while going through all the booking process.  And saw what they had advertised but she would not budge.  They did false advertising.  This is the method called BAIT AND SWITCH.  I said.  Look if you really insist on charging me more--  I do not and will not accept.  So make sure that you do not charge me and i will go somewhere else.  She and they refused.  I had no choice but to call Travelocity long distance in the United States, for explaning the predicament I was in.  Travelocity confirmed their advertisement of two adults with one child.  So Travelocity said they will call Hotel Milano to negotiate. After about twenty five minutes, Travelocity came back on the phone and said that the hotel refused. We talked some more and Travelocity agreed to go back to negotiate some more.      After another forever waiting Travelocity came back to say that the woman at Milano would not budge.  So i said again to Travelocity that fine.  But make sure that i am not charged for the room that they are not letting me use.  Around 8 pmTravelocity came back to say that the hotel refused.  And that they did not have a triple room anymore.  And that the hotel demands that i have to take a second room.  I said to Travelocity that the woman was lying.  I did not see anyone check in during those two hours that i was there waiting for a resolution.  Anyway. My phonecall with Travelocity got disconnected. Then the nightmare began.  I asked the hotel to confirm what Travelocity had told me.  The hotel said yes if i want to stay there i had to pay for two rooms.  They were not going to honor what they had advertised.  I asked what happened to the triple room they had before.  They said that the triple room was no longer available.  I said then fine, i will stay in my car and let my wife and son stay in the room.  They said no and refused to give me the key to the room i had already paid for.  I said that is ridiculous and that It is a crime to let a child stay by himself.  I said that if they were going to refuse me to stay in the room then the honorable thing to do is not to charge me.  She refused and then raised her voice.  Then she hysterically said that she was going to call the police.  I asked for her name-- and she refused to say. She picked up the phone and called the police.  What greedy sick and hysterical people own and run this hellhole of a joint call Hotel Milano.  that is located at 's-Gravendijkwal 7B - 11A, 3021 EA Rotterdam, Netherlands.. It was bad enough driving there.  I was stuck at a traffic jam for 21 minutes getting the two blocks to their location. I decided to leave because i do not know what other crazy thing or harrassments would happen to me if I stay there. Anyway adding insult to injury, this hysterical woman then chased me out to my car with her camera and started taking pictures all over.  What was she trying to prove.  Does she not know that someone who books a stay-- is a guest that should be treated properly.  Does she think that someone who had been driving and fighting traffic for five and a half hours does not needs to be hysterically harrassed. Does she think that she has a right to threaten to call the police-- especially since she is refusing them the use of the room and she is also refusing to provide a refund. Well. Fellow traveler.  You decide. Only go to Hotel Milano.  that is located at 's-Gravendijkwal 7B - 11A, 3021 EA Rotterdam, Netherlands, if you are a masochist who likes to be harrassed and threatened.

Nice hotel, decent continental breakfast. Lacking attention to detail, eg no toilet rolls in bathroom, no shelves in wet room for soap, shower gel, advert says tea & coffee making facilities in rooms but they had one cup of coffee, no tea, and only milk for one drink each. I would advise new guests to take their own tea & milk. Only 1 electric point, had to unplug fridge to plug kettle or hairdryer in. Our party had 2 rooms, ours had a balcony but the other room had a ceiling fan which made no difference to the heat and the windows were stuck shut because the catches were all broken. Steps on staircase are VERY narrow and winding, spindles missing on bannister, but there is a working lift that will take 4 people at a time. Overall, disappointing, but acceptable cos we only stayed one night. Also, a long walk to Centraal station, markthaal.

Very good hotel. 10 mins walking from central station. Good breakfast. 24 hr access. Hotel closes door and bar at 11 pm. Would recommend . Key card access after 11 pm. Stairs are very steep. Very helpful staff. Can leave luggage with staff as check in is 2pm and must check out by11.00 am

The area this hotel is in is quite unpleasant and many people would feel uncomfortable walking around it. The only good side to this area is that it's only a short walk to Centraal Station. From the outside the hotel looks very grubby and off putting but inside is far better providing you are staying in the main hotel. Unfortunately I was put in an annex a few doors away (next to a mission for the homeless). The annex is horrible. The carpets are filthy and worn and the hallway looks like it hasn't been decorated since the 1940's. It doesn't smell too fresh either. The room despite being very small was better than I expected it to be after coming through the entrance. It did however look onto the garden which is an absolute tip resembling a bomb site. If you have any problems in this place you can only hope you don't have to deal with the manager. She is one of the rudest people I have ever met. When I complained about something she ranted at me in Dutch despite it being very obvious she could understand English. What she didn't know is that I can speak Dutch but didn't let on. The things she said though I am unable to put on here. In the hotels defence. The wifi worked well most of the time and the breakfast was acceptable (though the staff were very slow to replenish things). It's a budget hotel and that's it. If you're a backpacker or someone looking for a cheap place for the night then I guess it's ok. If you want anything more there are plenty of other hotels around.

s' Gravendijkwal 7 Rotterdam

Hotel highlights

  • Walking distance to Boijmans Van Beuningen Museum
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Delfshaven within a short walk of Boijmans Van Beuningen Museum, Hotel Milano is within a mile (2 km) of other popular sights such as Euromast. This 25-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. Located in central Rotterdam, the hotel is also near De Koopgoot and Maritime Museum.


Free continental breakfast is served each morning from 7 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


The 25 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include microwaves, minibars, and coffee makers.

Property features

Hotel Milano features free WiFi in public areas, coffee in a common area, and express check-in. Self parking is available for EUR 11 per day. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and a terrace.

Room options

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Deluxe Double or Twin Room

Full 1 | Twin 2 | Sleeps 2

Deluxe Single Room

Twin 1 | Sleeps 1

Triple Room, 3 Twin Beds

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

36% of guests recommend this hotel

Total of 142 reviews