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SilverOaks Resort Heritage

3.0 out of 5.0

Recent guest reviews

I booked accommodation here directly with SilverOaks Heritage back in January for the beginning of June and ended up cancelling the booking a couple of days later (still January) which I have proof of. Only to now find that they have taken the payment out of my account. They advised that i had not cancelled within the timeframe for there cancellation policy (24hrs)... I have them 5 months notice of cancellation. I have made several attempts at contacting them and have been hung up on, had no reply to my emails. Disgusting treatment. Avoid these con artists, they will rip you off!!!

Manager Hone (John) Chetty was very accommodating and a very pleasant man. He even greeted me in Māori and asked how I was in Te Reo Māori and he's Indian. That blew me away. Thank you Hone for being open and learning our native tongue of Aotearoa and an official language to this whenua. Our room was lovely and warm he had turned heaters on as we arrived late. It had all cooking amenities. The room was clean. Beds were comfortable and clean. Overall it was a great couple of nights. I will definitely be going back.

We had checked into the hotel for 3 nights over Queens Birthday weekend. After an hour we checked out, the hotel was awful. The room was terrible, it was in a very poor state, the carpet was filthy with stains on it, the curtains were hanging off their rails and were mouldy. The windows were wide open when we checked in to hide the musty, stale smell. The furniture was in a very poor state and was old and tired and just didn't look clean. The plug socket that the alarm clock was plugged into was black and the plastic cracked and missing. The paint/wallpaper in the bathroom was peeling. The whole room just felt dirty, to the point that I didn't even want to sit on the bed. Inside the wardrobe was also dirty and had cobwebs. There were ants climbing up the walls near the door and also when we opened the fridge door there were ants that came out from the side of the fridge. We were staying in Rotorua with friends for the weekend to celebrate my husband's 40th and after half an hour of being in the room decided that we couldn't stay. We'd closed the windows as it was cold and because the room was musty my husband started to get all stuffy and his breathing was laboured due to asthma. Not the fun start to the weekend we expected. We went online and found another motel up the street, after going to look at that room we decided to move and it was the best decision we made. I would never recommend this hotel to anyone. It should not be allowed to remain open, it is horrendous.

Stayed a couple of nights. Room was quite run down. Looks like the walls were painted, but bathroom window couldn't close which let cold air in, carpet was worn, cabinets were water damaged and moldy and TV reception wouldn't work unless the plug was sitting perfectly in the wall point. Carpet was dusty and found bits of rubbish under the bed. Wi-fi was included. Continental Breakfast was cereals, toast and tea/coffee.

For accommodation with pricing similar to those of 4star hotels, this place is by the worst we've ever been to. Walked into a musty, mouldy room, toilet had toilet paper, didn't flush, had to call them in, then heater didn't work, so had to ask for this. Was given a small fan heater to heat up the room. Beds were musty, towels had stains, 2 of the 4 beds we had were extremely itchy, felt like there were bed bugs crawling around. Their website is completely false advertising. pool looks like something died in there. disgusting, disappointing needs to be closed down. if I could give ZERO stars or even a negative score I would- unfortunately this doesn't give the option to do so.

We reached and then found out that the booking had been done for next month !! The Manager John Chetty, said no need to worry and he got us sorted by providing us rooms. As we did not drive, he helped us with the points of interest and the calls to the taxi companies. He really took care of us, so no worries for us. :D Yes the place does need some tlc, but otherwise its fine, not too shabby. We loved the big rooms, kitchens. Wi-fi was through coupons that were available at the reception. Kitchen was well stocked with cookware. We had breakfast which was included in our booking and met wonderful Matt who took care of the service. A fine fellow who made our morning bright with a short chat.. We wish him great luck in his future endeavors. Breakfast had the basic cereals and bread butter n spreads plus eggs on request. The resort is around 25-30 min walk from the town center. Some restaurants deliver food to the hotel, menus were at the reception. Te-Puia is just a 10 min walk from the hotel. The kids enjoyed some golf, the course does need some care though. A small play area for kids, with a see-saw , swing and a slide. There is a swimming pool, though we did not have time for that.

The room had bugs in the bed, the windows didn't seal so the wind whistled through them all night waking me up half a dozen times. The couch was so stained and disgusting that would never sit on it even if you paid me to. I am glad we had sleeping bags and pillows in the car as I refused to use their blankets. I have never stayed in a place so dirty and unkept and will always read reviews before booking a place in the future.

parents booked this accomodation and thought it was decent because of the price and the photos they show. we should've looked at the reviews on this place before jumping to book, we did even think twice about canceling our booking after seeing photos and reviews. i called the place and asked about the cockroaches and the reviews on here and the lady on the phone was very defensive about the accusation. New Zealands tourism should get this place closed down before anything happens to someone or at least get them to refurbish the place before letting people book again.

Turned up and the reception was reasonable. Entered the room, discovered holes in the wall and cockroaches. We only lasted one night, then checked out. Reception was now rude with the main comment 'you're not going to get a refund'. We would not recommend this motel to anyone unless there is a major renovation. The management attitude appears to revolve around snaring the unsuspecting first-time visitor with no consideration or expectation of return patronage. Woke up the next morning due to the sound of the guest in the next room vomiting. Simply, yuck.

This is a very rundown property. Indian manager john is very rude Very disappointed .. Will never recommend this motel to any of my family members Pls have a second look at the advertised and reviews before booked here

349 Fenton St Rotorua

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • WiFi in rooms and public areas (fees apply)

SilverOaks Resort Heritage is a short stroll from Rotorua Golf Club and Whakarewarewa: The Living Maori Village. This 41-room, 3-star hotel has an outdoor pool along with free self parking and a spa tub. Centrally located in Rotorua, the hotel is also a short walk from Racing Rotorua and Te Puia New Zealand Maori Arts and Crafts Institute.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


SilverOaks Resort Heritage's 41 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels and DVD players, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include ceiling fans, phones, and ironing boards.

Property features

Guests of SilverOaks Resort Heritage have access to an outdoor pool, a children's pool, and a spa tub. If you plan to drive, free parking is available. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include an outdoor tennis court, WiFi in public areas, and 3 meeting rooms.

Room options

Suite, 1 Bedroom

Queen 1 | Sleeps 4

Suite, 2 Bedrooms

Queen 1 | Full 2 | Sleeps 6

Studio, Jetted Tub

Full 1 | Twin 2 | Sleeps 3

Standard Room, 1 Bedroom, Jetted Tub

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

35% of guests recommend this hotel

Total of 364 reviews