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The Westin Excelsior, Rome

5.0 out of 5.0

Recent guest reviews

The staff and concierge were very helpful. Their recommendations for dinner and room service were excellent. The staff were there to lend a hand when needed and did not need to be asked. I highly recommend this hotel for your trip to Rome. For handicapped access, they were amazing. Our family does a fair bit of travel around the world staying in hotels around the globe. Some were less than helpful, and some were amazing. This hotel was the best we have experienced in many months. I highly recommend it with six stars out of five. They made our trip to Rome easy and restful with the most comfortable beds I have had the pleasure to sleep in.

We stayed at the Westin two different times while in Rome. The hotel was amazing. Great location and easy to walk (15-20 mins) to the Trevi fountain, the Vatican, and the Colosseum. The hotel was beautiful and the hotel staff was great! The only downfall was the second time we stayed they placed us in a room that was suppose to be non-smoking and the bathroom reeked of smoke. Overall, I would give this a five star rating!

Think Paul Newman and Sophia Loren, 60 years ago when the Westin Excelsior was chic, enjoying their cigarettes over room service before heading out to a party.....and some of the rooms still smell like they just stubbed them out in an ashtray and walked out. The hotel has great bones, amazing high ceilings and huge rooms. Some are in better shape than others though. Many have carpets that are stained and worn down, scuffs on the furniture and paint etc. - the usual signs of wear and tear....over MANY MANY years. The first room we were given was like that, but the one we eventually landed in was much better and we had a nice stay in the improved room. The staff are wonderful, the breakfast buffet is huge ( you can ever press your own juice), the location is great. Negatives are the pool and hot tub (COLD!), the overall worn down appearance, and the completely dead restaurant and bar.

Well appointed hotel in a great location, but not run well. Staff (front desk, waiters, conceirge) are treading water. Took 20 minutes to get someone to serve coffee at breakfast. If you opt for the “green” housekeeping, not only do they not wash your sheets and towels every day (which is appropriate) but they don’t even make your bed. Free WiFi requires you to call the concierge every day to get a new code. One day I had to call three times to get a code that worked

We arrived about 10 am and they immediately checked us in. The staff and location were excellent.

Very nice Hótel but no USA converter provided and none in the room

this property has a nice location but is in need of a remodel - very tired looking room and was definitely not the westin heavenly bed - hard as a rock! Stayed at another 5 star in rome a week before for comparable price and it was far above this property.

The Westin is a very nice hotel. The lobby and rooms are very clean and extravagant - very fitting for a 5-start hotel. The issues I had with the hotel were in the service. Not that the service was terrible, but that it was required for everything. We had to call down for a blow dryer for my wife. We had to call down daily for ice since there was no ice machine. I realize that Europe has a different take on ice than America, but it was annoying and often they forgot about us. We would have to call down multiple times. There was also no iron. You had to use their pressing service for 7€. Also, while they had plenty of people there to provide service, they just weren’t good at it. I had to have my bill corrected for the same error twice. The concierge desk was disappointing in their knowledge of Rome and tourist attractions. There was little support for tours and such. In the end, I don’t think this is a great hotel for tourists to go. I was beautiful and may be fine for business folks, but if for tourists, it isn’t the right hotel to cater to Americans. In addition, the location is off the beaten path for tourist attractions. We were able to walk to a number of places, but had to take a cab to the Vatican, for example. After paying hundreds of dollars a night for a hotel, I was also very disappointed that I had to pay another 15€ a day for internet access in the room – it was free in the lobby and I saw a lot of people down in the lobby checking their computers and iPads.

We had stayed at this hotel several years ago and found it to be in similar condition. We had a better view of the street on my first visit. We love the bar and the bar service. The breakfast looked good, we only got coffee. The room seemed a bit tired and our "King bed" was comprised of 2 twin beds together. All in all a nice hotel but not really worth the money.

From the time I lived in Rome as a medical student,from the USA,in the early 1960's.It was a dream of mine to stay at the Excellisor Hotel.My dream was fullfilled on Nov.21st when we checked in.The hotel lived up to my expectations.Sitting at the bar drinking a Negroni,was the culmination of the dream. Anthony DiFlumeri,MD

Via Vittorio Veneto 125 Rome RM

Hotel highlights

  • Walking distance to Via Veneto and Villa Borghese
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Rome City Centre, The Westin Excelsior, Rome is adjacent to Via Veneto and within a 5-minute walk of other popular sights like Villa Borghese. This 5-star hotel welcomes guests with 316 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a continental breakfast is available for a fee.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, free bottled water, and a laptop-compatible safe.


Property features

Guests of The Westin Excelsior, Rome enjoy a full-service spa, an indoor pool, and a health club. Parking is available for EUR 71 per day (EUR 55 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed (Grandluxe Double King, Larger Guest )

King 1 | Sleeps 3

Room, 2 Twin Beds (Deluxe Double Twin, Guest room)

Twin 2 | Sleeps 3

Deluxe Single Room, 1 Twin Bed (Smaller Guest room)

Twin 1 | Sleeps 1

Room (Grandluxe Double Twin, Larger Guest )

Twin 2 | Sleeps 3

Guest reviews for The Westin Excelsior, Rome

Everyone (5) Couples (3) Family (2)
5
Families

The staff and concierge were very helpful. Their recommendations for dinner and room service were excellent. The staff were there to lend a hand when needed and did not need to be asked. I highly recommend this hotel for your trip to Rome. For handicapped access, they were amazing. Our family does a fair bit of travel around the world staying in hotels around the globe. Some were less than helpful, and some were amazing. This hotel was the best we have experienced in many months. I highly recommend it with six stars out of five. They made our trip to Rome easy and restful with the most comfortable beds I have had the pleasure to sleep in.

By on Jun 1, 2019

Review comment responded on Jun 16, 2019

Dear Nancy Thank you for your nice review and happy to read that our staff was very helpful. Recommending us highly is very motivating We look forward to welcome you again, Sincerely, Marc Lannoy Complex General Manager

4
Everyone

We stayed at the Westin two different times while in Rome. The hotel was amazing. Great location and easy to walk (15-20 mins) to the Trevi fountain, the Vatican, and the Colosseum. The hotel was beautiful and the hotel staff was great! The only downfall was the second time we stayed they placed us in a room that was suppose to be non-smoking and the bathroom reeked of smoke. Overall, I would give this a five star rating!

By on Dec 7, 2018

Review comment responded on Dec 10, 2018

Dear Guest Thank you for saying that the hotel is amazing with great staff This is very motivating for us Arrivederci ! Marc Lannoy Complex General Manager

3

faded glamour

Everyone

Think Paul Newman and Sophia Loren, 60 years ago when the Westin Excelsior was chic, enjoying their cigarettes over room service before heading out to a party.....and some of the rooms still smell like they just stubbed them out in an ashtray and walked out. The hotel has great bones, amazing high ceilings and huge rooms. Some are in better shape than others though. Many have carpets that are stained and worn down, scuffs on the furniture and paint etc. - the usual signs of wear and tear....over MANY MANY years. The first room we were given was like that, but the one we eventually landed in was much better and we had a nice stay in the improved room. The staff are wonderful, the breakfast buffet is huge ( you can ever press your own juice), the location is great. Negatives are the pool and hot tub (COLD!), the overall worn down appearance, and the completely dead restaurant and bar.

By , from NYC on Aug 28, 2018

Review comment responded on Aug 30, 2018

Dear DiscerningNomad Thank you for saying that the staff was excellent and that you enjoyed the buffet breakfast. We are planning a full renovation of the hotel Regarding the Jacuzzi you are right; as the hot tub connects with the pool by law we cannot heat it more but will also fix this when we renovate Looking forward to another opportunity to serve you better Sincerely Marc Lannoy Complex General Manager

4

well appointed hotel. great location. not well run

Everyone

Well appointed hotel in a great location, but not run well. Staff (front desk, waiters, conceirge) are treading water. Took 20 minutes to get someone to serve coffee at breakfast. If you opt for the “green” housekeeping, not only do they not wash your sheets and towels every day (which is appropriate) but they don’t even make your bed. Free WiFi requires you to call the concierge every day to get a new code. One day I had to call three times to get a code that worked

By on Aug 22, 2018

Review comment responded on Sep 1, 2018

Dear Guest Thank you for your review I regret that the associates did not give you the service you deserve Regarding the optional “make a green choice program” and to be eligible for the 5 USD F&B voucher or the 500 points as mentioned in the flyer housekeeping services will not be available for the day including all room cleaning. If you opt out of the program but still want to conserve water and energy you can hang your towels you want to reuse and place your door hanger on the nightstand to reuse your bed linens. The bed(s) will be made. For fresh towels, please leave then on the floor. For fresh linens, please leave the door hanger on the bed Regarding WIFI there is no need to call the concierge We offer a complimentary 5Mb (put your last name and room number) or a 15Mb premium package for 12€ per day. The maximum number of devices that guests can use with both packages is 5. For the “free” wifi the logoff expiration time, for each device, has been changed from every 24hrs to the entire guest stay. For the premium package the connection needs to be reconfirmed after 24hours. I apologize for the inconveniences you encountered Sincerely Marc Lannoy Complex General Manager

5
Everyone

We arrived about 10 am and they immediately checked us in. The staff and location were excellent.

By , from Kansas City on Apr 27, 2018

Review comment responded on May 23, 2018

Dear Mike Thank you for saying that the staff was excellent Arrivederci ! Marc Lannoy Complex General Manager

4
Everyone

Very nice Hótel but no USA converter provided and none in the room

By on Sep 2, 2017

Review comment responded on Sep 4, 2017

Dear Israel Thank you for saying the hotel is nice we do have USA converters for sale in the mini-bar but will look into "loaning" them Best regards

3

tired

Couples

this property has a nice location but is in need of a remodel - very tired looking room and was definitely not the westin heavenly bed - hard as a rock! Stayed at another 5 star in rome a week before for comparable price and it was far above this property.

By on May 30, 2013

4

stay at the westin

Families

The Westin is a very nice hotel. The lobby and rooms are very clean and extravagant - very fitting for a 5-start hotel. The issues I had with the hotel were in the service. Not that the service was terrible, but that it was required for everything. We had to call down for a blow dryer for my wife. We had to call down daily for ice since there was no ice machine. I realize that Europe has a different take on ice than America, but it was annoying and often they forgot about us. We would have to call down multiple times. There was also no iron. You had to use their pressing service for 7€. Also, while they had plenty of people there to provide service, they just weren’t good at it. I had to have my bill corrected for the same error twice. The concierge desk was disappointing in their knowledge of Rome and tourist attractions. There was little support for tours and such. In the end, I don’t think this is a great hotel for tourists to go. I was beautiful and may be fine for business folks, but if for tourists, it isn’t the right hotel to cater to Americans. In addition, the location is off the beaten path for tourist attractions. We were able to walk to a number of places, but had to take a cab to the Vatican, for example. After paying hundreds of dollars a night for a hotel, I was also very disappointed that I had to pay another 15€ a day for internet access in the room – it was free in the lobby and I saw a lot of people down in the lobby checking their computers and iPads.

By on Oct 16, 2012

4

short stay in rome

Couples

We had stayed at this hotel several years ago and found it to be in similar condition. We had a better view of the street on my first visit. We love the bar and the bar service. The breakfast looked good, we only got coffee. The room seemed a bit tired and our "King bed" was comprised of 2 twin beds together. All in all a nice hotel but not really worth the money.

By on Sep 19, 2012

5

bucket list

Couples

From the time I lived in Rome as a medical student,from the USA,in the early 1960's.It was a dream of mine to stay at the Excellisor Hotel.My dream was fullfilled on Nov.21st when we checked in.The hotel lived up to my expectations.Sitting at the bar drinking a Negroni,was the culmination of the dream. Anthony DiFlumeri,MD

By on Nov 25, 2011

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.