The Westin Excelsior, Rome5.0 out of 5.0
Recent guest reviews
First the good- 1)great location, 15 minute walk from main train station, Spanish steps and trevi fountain..5 minute walk to Bernini metro station, 2)the few interactions I had with staff were pleasant, 3)hotel and room decor were gorgeous Now the bad- when a standard room in this hotel can go for 400+ a night, a guest should be able to expect at the very least a clean and mold free room. We were so tired from our travel we didn’t notice the first night. When we returned from sightseeing on our second day, we were immediately hit with a mold/wet smell when we opened our door. Upon closer inspection, the bathroom shower stall and ceiling was covered in mold. Also the shower drain was partially clogged so several inches of water can be seen in the drain from a shower we took several hours ago. Mind you we took a quick ten minute shower around 6am and didn’t return to the room until around 7or 8pm. Yes, I understand this hotel is old and should expect that some TLC needed. But it’s unacceptable to rent out a room covered in mold which can make your guests sick. I believe this issue was brought up in an earlier post so not sure if hotel is ignoring the problem or is just a reoccurring problem. I’m fairly certain the allegories I suffered for the next couple of days were due to the mold exposure. To the hotels credit, they moved my room as soon as I let them know of the problem. Staff were understanding and helpful. However, between going up and down to lobby and packing/repacking I probably wasted two hours due to this issue. Could have at least threw in a bottle of cheap wine or breakfast or something. No issues when we were moved to the more recently renovated room. Mold was the main issue but some other issues were:1) side elevator breaks down from time to time, forcing guests to take the stairs or walk through the LONG hallways to get to an elevator, 2)expensive breakfast buffet(39 or 49euro person) To sum it up, although this hotel has some really good things going for it(location, decor) I really don’t think it’s worth the money. I would not recommend this hotel to anyone, I’m sure there are more renovated and less expensive hotels nearby. If you do stay here, I would check the bathroom for mold and drain stoppage before you unpack.
I was not mentally prepared to arrive in this hotel. My colleagues had just checked into their hotel and were complaining and I was expecting a typical city center hotel - small rooms etc. Walked in and realised I was in somewhere special. This is a grand hotel in the classic sense. Sweeping staircase, large paintings and chandeliers, antique furniture in halls and corridors. I still hadn’t seen my room and I was smiling. Am a very jaded business traveller and this hotel made me smile before I checked in- that is impressive! My room was spectacular. I had one meal (lunch) in the hotel- an artichoke based pasta - out of this world. Great service and they had my favourite non-alcoholic drink - bitter orange. (Aranciata Amara). If you have never tried it it is worth having! This is a really special hotel. It is not a typical Westin It is not a typical special hotel, this is in a league of its own You will not be disappointed if you book. I would give it 6 or more stars if I could!
This beautiful hotel is a grand palace on the Via Veneto, across the street from the US Embassy. The room assigned to us was absolutely wonderful, huge with fabulous bed, and the views from the terrace were fantastic. We were treated like royalty throughout our stay, and elevated our visit to Rome. Unforgettable. The staff is fantastic – more professional than any of the teams we met during this European trip, and made us feel very special. Highly recommend this hotel and will definitely go back if we're ever in Rome again.
My husband and I had a wonderful stay at the Excelsior. The service was very attentive and our room was clean and spacious. The concierges suggested a fabulous restaurant for dinner, Tullio. I highly recommend it. We would definitely stay here again and eat at Tullio again like we did twice during our stay.
The Excelsior is a charming well managed property centrally located with very good service. Management did a very good job handling our conference. We had very little in the way of issues with 110 attendees. My room was very spacious and charming and yes a little worn but that's the trade off for the charm. In an old hotel such as Excelsior you will get an occasional plumbing issue or maintenance issue and it's just part of staying in an older structure. However, you are also staying in quite a large room for a fair price. I found the staff very helpful and friendly. The breakfast, which was included in our room rate was terrific and the bar and music by the bar was elegant. The property exudes charm and class. I gave 4 stars only because an American 5 star is a level higher and priced about double. Excelsior met and exceeded the vast majority of my expectations. Thanks for an enjoyable 7 night stay.
I absolutely loved this hotel and it really made my stay perfect! Stunningly beautiful, spacious rooms, terrific service and convenient location. Wifi was a bit sketchy, but overall a top notch place to stay in Roma!!
Good location, friendly and helpful staff. The breakfast is average at the most and the restaurant where its served urgent renovation. The rooms are spacious. I would suggest they add a few gadgets such a nesspresso coffe machine and a mini bar. xxx
We found the hotel to be in a great central location and easy to get to a lot of the sights we wanted to see. Our room was not ready upon our arrival so we headed out to lunch and it was ready shortly afterwards. The staff was satisfactory. Breakfast at the hotel was great but the price was ridiculous. Our room was upgraded and was very nice.
Hello we are staying here at the moment. The staff are very friendly and helpful. The room is also a good size. The location is great however the hotel is a disappointment hence I feel compelled to write a review. I travel a lot but I think this hotel is bad value for money. The bulb is gone outside the room. The bath plug was defunct and we asked for a replacement. The new plug is no better. More concerning, we supplied our credit card on check in. We have drank at the bar which cost 38 euro, incurred city charge and used the adapter. After two days pending charges of €207, €127, €50 were put on my card. When I queried these charges they said that it was pre authorization and it would be amended . However the next day more charges(€110)were added without spending any money in the hotel. I would expect to be asked to pay my bill on check out and if not then charges to be added. Not added while I stayed at the hotel. Also the internet is very poor and doesn’t not work.
The beds and sleep quality are always great at Westin hotels. This is a beautiful hotel in a nice area of Rome. This Westin is in need of some upgrades. The water temperature in the shower fluctuated back and forth from hot to cold. Internet service is "free", but I could never get a reliable connection during our three day stay. Most of the main tourist attractions are a bit of a walk, but taxis are a bargain in Rome and the best way to get around. Breakfast was very good at this hotel.
- Walking distance to Villa Borghese and Borghese Gallery
- Free WiFi in rooms and public areas
- Onsite dining
The Westin Excelsior, Rome places you in Rome City Centre, within a leisurely stroll of popular sights such as Villa Borghese and Borghese Gallery. This 5-star hotel welcomes guests with 316 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's in central Rome and also a short walk from Trevi Fountain and Teatro dell'Opera di Roma.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Satisfy your hunger from the comfort of your room with 24-hour room service.
All of The Westin Excelsior, Rome's 316 air-conditioned rooms provide minibars, laptop-compatible safes, and phones. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. In-room massages are available, and rooms also include desks.
Guests of The Westin Excelsior, Rome enjoy a full-service spa, an indoor pool, and a health club. Valet and self parking are available, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 11 meeting rooms.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 2351 reviews