Royal Court Hotel

We were accommodated in the new annex about two minutes up the road. Felt like a private apartment block. Rooms were literally just refurbished, you can still smell that fresh furniture smell. Large rooms considering it's the centre of Rome. Very modern and clean. Bathroom was great. Walk in shower with waterfall shower head. Toiletries, hairdryer and robes provided. Bed was very big and very comfortable. Didn't want to get out of it in the morning. Free safe and fridge to use. Mini bar prices were reasonable. Breakfast was excellent. Would definitely stay again.

We have just returned from our honeymoon in wonderful Rome. We enjoyed 4 nights at the Royal Court. We recieved a high standard of customer service and would particularly like to mention Ruby and Michael. Our room was tastefully decorated, very clean and spacious. Breakfast was great with plenty of choice. The courtyard outside was lovely for relaxing in after a busy day, the small roof terrace also a great wee treat. We would recommend 'Brambles' restaurant for food and amazing cocktails. We would definitely stay here again.

Firstly, I'll start this review by saying what a wonderful city Rome is. It's rich in history, culture and has an undeniable charm. Sadly the same can't be said for the Royal Court hotel. We arrived in Rome at about mid day, the hotel was about a 5-minute walk from the main train station (Roma Termini), which is approximately hour away from Rome Ciampino airport. So far so good, we made our way to the hotel to check in, it was fairly easy to locate. We were greeted and asked to wait in a small reception room while our passports were checked. We were then led away by one of the hotel porters to a building that was about 50 meters down the road. We were taken to an apartment block which is shared with another 3-star hotel. The front of the building has no branding to suggest a connection with the Royal Court hotel. In the apartment block, there was no concierge, no check in desk and nowhere to eat breakfast. When I booked to stay in the Royal Court hotel, I had expected to stay in the actual hotel and not a building that's a short distance down the road. The room was fine if not a little small, it had all the amenities you'd expect and was relatively modern. On a less positive note, the walls were thin and on several occasions we were woken by the Cleaner vacuuming in the morning. I don't think that 09:30 am is an acceptable time to start vacuuming other rooms. To briefly summarise, the experience we had was not one you'd expect from a four-star hotel. A quick scan of the reviews, admittedly something I should have done beforehand, will tell you that others guests have been dissatisfied at being located in another building. I’ve no doubt that the hotel management will dismiss my concerns with the stock response of 'the room we provided was an upgrade'. My advice to Royal Court managment is this: If you are fully booked and can't accommodate guests in the actual hotel, I think it's important to be upfront and explain this at the point of booking to allow people to make an informed decision about whether the alternative accommodation you're offering will be satisfactory/ suit requirements. From my own experience, it's very apparent that customer service isn’t top priority, and I would caution potential guests that despite booking to stay at the Royal Court hotel, there’s every possibility that you may end up elsewhere.

Stayed in this hotel for four nights at end of August. Really good location - close to Termini station for the metro and airport travel, and a number of restaurants nearby. Shame that breakfast isn't included but otherwise very happy with this choice. Staff are very friendly, and the rooms clean and comfortable.

We stayed here after a recommendation. This hotel is clean and the decor is fairly modern. We stayed in the main building. The room itself was good, wish it had more mirrors though. This hotel is literally a 3 min walk to termini! This was good for us because our SIT shuttle bus from the airport dropped us to this station. The staff were friendly. The only bad thing I can say is the WiFi is a teeny bit slow at times but mostly did the job. There was no mirror in the room so we had to share the bathroom one. Positive experience though thank you!

We recently visted Rome with family on a short trip. The Hotel is very close to the main Termini station and also wthin walking distances to the central attarctions.This is a small hotle. The Staff(Ruby in the reception) and Sam in the breakfast area to name the two are extremly freindly and charming people. Ruby is always at hand to help and charming person Sam has very freindly smile and always nice to be greeted in the morning with such a lovely smile. Decor of the room we had was not brilliant but was cosy and comfortable for us.

We arrived at this hotel on a very hot day. We were greeted by a very friendly person who promptly took our bags and directed us to a seat in an air conditioned side room. Unfortunately this is where the positive review ends. After 10 minutes of not knowing what was happening I approached the check in counter to ask if I could check in. I was rudely told that there were people waiting in front of me (none that I could see) and to go back and sit down. After a further 20 minutes we were finally told we could check in. We apparently got 'upgraded' to their anex building 5 minutes up the road. Upon arriving at the room we found that although it was the smallest room we have stayed at in all of Europe it was overall nice. That was until we realised the airconditioning was inadequate for the heat outside, the air inside the room felt warm and thick. We complained but their main hotel building was full and they had no other rooms available. After a sleepless night we decided to book elsewhere. We informed the hotel but were told we would pay a penalty of an additional one night acconmodation which I find absolutely ridiculous. Having no other choice we left and checked in to another hotel with spacious rooms and working airconditioning! Avoid this hotel, the guy at the check in counter is rude and there is no guarantee you'll actually end up in their main building! There are plenty of hotels in Rome to choose from.

My husband and I booked this hotel for our honeymoon, we couldn't have been more happy. Our room was modern and clean with tea and coffee making facilities, also a mini bar that was very reasonably priced! Nothing was too much trouble for the staff in this hotel. Very close to restaurants and cafes, we walked to all the big sites as we were close enough to everything. If we come to Rome again, this is where we will stay. Would recommend to anyone.

Have been at the hotel for 4 nights and it was amazing, very clean, comfortable and with very friendly staff. Special thanks to mr. Michael, who was very helpful and friendly. Lot of restaurants and termini station pretty close.