6/10 Okay
Naina
Traveled with family
Aug 23, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The resort is in a great location, and the rooms are comfortable.
The resort does offer airport transportation, but it comes at a premium cost. I recommend using a city taxi instead, as it’s much more affordable. Be aware that the resort will not voluntarily mention this option and will try to promote their own service, even if you ask directly.
We experienced an issue with our Expedia reservation, where our children were listed as under one year old. The resort was able to accommodate us, but at an additional nightly cost. They did offer free breakfast for the kids, which was a nice gesture, although the options are quite limited if you do not eat pork. Still, it was nice to have a small bite before heading out for the day.
One concern was the attitude of the manager, Nelson. When issues were raised, he became very defensive and even intimidating, raising his voice instead of listening to feedback. He seems very protective of the establishment and unwilling to accept constructive criticism.
Another point to note is that the city tax must be paid in cash only, which felt a bit inconvenient and questionable.
Overall, the location, rooms, and frobt line staff with the exception of Nelson were great, but there are areas where the service experience could be improved.
Naina
Stayed 3 nights in Aug 2025
