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Hotel Veneto Palace

4.0 out of 5.0

Recent guest reviews

DO NOT STAY HERE. Room was not clean. Staff was unfriendly. Would you change my room. Would not let me speak to manager. Instead of staying there I booked another hotel for three nights and since I paid ahead of time no refund. Currently trying to get refund back from orbitz. DO NOT STAY HERE! DO NOT STAY HERE.

The staff was really helpfull, to explain and recomend the main atractions. The location 10 minutes walk from Metro Barberini, we actually took the metro everyday to arrive the main spots, but we managed to come back walking, because the whole city is a museum, even from el Vaticano, 40-50 minutes walk to the hotel. The room comfortable, clean and cosy. Unfortunately without coffee-machine, it would definetely be perfect. The Breakfast-buffet is good, more than the normal average for the European standards. The waitress Monica is the perfect host. The only negativ comment will be on the internet, so be ready to eventually use the corridor to answer your mails or chat.

Charming and elegant hotel in a very historic and ancient part of Rome. It's close walk to Piazza di Spagna, Villa Borghese and Trevi Fountain. It's located about 10 minutes away from the nearest subway station but if you're there to experience the city's history, walking is better (stations are close to each other anyway). Staff is friendly and always available when required. The room is Baroque decorated, it was also quite large with TV, Wi-Fi and A/C equipped - nothing luxurious but it will suffice for the amount of time you actually are in there for. All things did work in the bathroom but it is in need of upgrading (eg. Weak water pressure out of shower head). Continental breakfast served with usual coffee/tea, bagels, eggs, bacon, etc. Overall, a great experience.

Room was very very small but very clean (from what I've heard, most hotel rooms in Rome are small so don't let that discourage you). The place is in a very good location. Very close to Villa Borghese and to the Spanish Steps. Also close to Termini and Republica. The staff were nice although not overly nice. I think that the reception clerks do not fully understand english, so communicating with them was a bit hard at times. Overall, it's a good hotel for the price!

The room was not so big however, based on what I paid, I was happy with that deal. In overall, nice hotel with very convenient location. Also, very good breakfasts.

I had to go to the Embassy for some paperwork and this hotel was right around the corner. Friendly staff, nice rooms, awesome massage shower -- I loved it! I will definitely book again.

Hotel Veneto is a quiet, quaint hotel with very helpful staff and a welcoming environment. We opted to have breakfast included when we booked, which was great since we didn't feel like searching for restaurants in the morning. We arrived early and had upgrade options so the guy at the desk Luca? patiently showed us all 3 options-we appreciated that very much!

Great hotel - very upscale and ok location. Close to the termini but still 10 euros from the piazza novana

Despite being advertised a 4 star hotel this place is more like a 3 at best! Staff was not only very rude but most unhelpful - I landed on a Sunday and 4 of the ATM's I tried (including the one at airport) didn't work. When I asked for petty cash at reception (which ALL major hotels do offer in case of emergency) I was told they couldn't due to their ''policy''. I have never in all of my solo travels as a woman been rudely treated. Another fun item from their policy - which was proudly displayed at reception: 25 EURO early check in fee (before 2pm) 45 EURO late check out (after 6 pm) Thankfully this didn't apply to me but when I asked if one had to check in at 1:30pm would they charge 25EUROS and sure enough... the answer was yes! Daylight robbery. No self respecting hotel charges its guest for up to 2 hours either for check ins or outs. It's a customary and an unwritten rule. I would advise to stay elsewhere than this hotel with its petty policies.

The hotel is located in a good location and very close to Via Veneto and the Spanish steps is just a short walk. I had mixed impressions of the staff at the hotel, some people were wonderful and extremely accommodating, while others were rude and made no attempt to assist with requests. My biggest complaint about the hotel was the air conditioning, I visited the hotel in August, which is a very hot month in Rome, and our AC was barely working. We asked to have our room switched and we were told "no" we don't have any other rooms. After making another complaint, they finally switched us to another room at 12:30 am. After my experience, I do not think I would stay at this hotel again.

We arrived by 1PM and the room was to check in at 2 PM. They invited us the best coffee ever while the room was ready. The hotel is well-situated but away from the noise, the rooms were meticulously clean and the included breakfast (very good) was in a nice terrace on the 7th floor. Everybody were nice and they spoke English, provided directions and were very helpful in every aspect we asked. I'd come back when in Rome again.

Great cozy hotel with a friendly and helpful staff. We got a room right next to the elevator, but didn't hear any noise at all from it. Our room had everything we needed (comfortable bed and pillows, a safe, minibar, hair dryer...) and it was clean and quiet. A little downside was that the breakfast wasn't included, but that's the case with most hotels in Rome. A couple of extra euros per day was acceptable for their continental breakfast with a spectacular view over Rome. We'll gladly return to this hotel next time we'll visit Rome.

Hot rooms, wrinkled clothes, had to check out two days early because it was so hot. Would not refund money even though we had to leave because of the air conditioning. Do not recommend this hotel.

Looks beautiful on the outside, exciting to think that you will stay at this place. As we entered, we were not greeted with a smile. We were given a room outside the hotel in a dungeon like building. It looked very unsafe and not very secure. We refused the room and they revoked our free breakfasts for the week and we were placed in a smaller room with old blood stains on the sheets. We again refused the room and were place in another room with a window view of another wall of the same building. Other than two of the four porters/bell boys we met, everyone was rude and seemed to try to pass us off to someone else. On top of everything, the beds felt like we were sleeping on a concrete floor, leaving us with back pains. I wasn't sure why, but it was a terrible feeling.

The Hotel locatation was great. The cleaness was perfect. The renew bedrooms were pretty. The beds white, neat, great. The aircondition in the second bedroom was not working wright, eventhough they tried to correct it several times, it didn´t work properly. The welcome was disapointing. We were told we had our reservation in the Hotel Veneto and they tried to gave us "The Residence" a cheaper hotel next door, giving us breakfast included, because she told us she had no space for us, but telling us it was the same. But it wasn´t because even the every day tax that we had to pay was cheaper in the residence than in our reservation. The asked us to pay it in cash without any recip for the tax. 2euros for each of us in the residence and three euros in the hotel .So the room was not the same we had paid and she didn´t gave us an explanation, just trying to take advantage of us. Diaj!! The girl who was incharge was really rude . She pretend to call the caraviniery( police) when she was not behaving herself. We couldn´t talked with the manager at 9pm nor any other person, that could do something. We were two woman alone at night, with no other choice tahn to accept what ever she was giving us and not what we payed. Next day they change us to the real room. They gave us complementary free drinks and the breakfast, included to compensate the bad time. All the other personel were great and helpful. But it left a poor impresion and we had a bad taste of it.

The hotel was nice, clean and the staff was responsive. The room was smaller than they implied, but it did have air conditioning and a breakfast room on the top floor with a view of Rome and a good continental breakfast. I do not think this hotel is as close to some of the sights as they say they are.

Spent 5 days traveling through Rome. We didn't spend much time in the room, but it was nice. It was a little loud with the people upstairs and the toiler kept running. Room was of good size (for Europe) but a little overpriced. They charge you a 3 euro a day per person tax (in cash) when you check in. Not a lot of good restaurants near by, although there were many restaurants in the area. It was 10 minute walk to Metro, making it easy to get places.

The hotel is very nice and is located just 2 blocks from the famous Via Venetto. It's a short walk to the Metro and most attractions. The hotel is clean, and security is tight so you'll always feel safe. Also, the shower is quite luxurious. Very good water pressure, with three different heads that shoot out in different directions. BUT...the hotel is not very accomodating and they will nickle and dime you for everything. They charge for wireless internet by the hour, and it wasn't working in my room. Since I had to log on for work each night, I had to go down to the lobby for 2 hous each night, which was very uncomfortable and inconvenient. When I complained about it, they were very rude and offered no further assistance. Also, only one person can be logged onto the internet a time. When you check in, they will mention the breakfast on the 7th floor. They led us to believe that it was complimentary. Once I was seated with my food, they came over and told me that the breakfast wasn't included and asked me to sign a bill for an amount that would get you a very nice dinner at a nice restaurant. And to pay that amount for bread and cereal is an outrage. They only allow you to have one key "for security purposes." Also, you need to stick the key in a slot in the room for the electricity to work. So, if you're traveling with more than one person, if you leave the room, your friend won't be able to watch TV or have the lights on. It makes it difficult if you're coming and going at different times. Also, they don't allow guests in your room. They don't put a top sheet on the bed, so your sleeping directly under the bedspread, which I don't think is sanitary. I asked for another sheet to be sent up, but the next day the maid took it off again. Also, the maid left a bag of garbage in the room on top of my suitcase. Additionally, even though I don't smoke, when I came back to the room, there was a flattened cigarette butt on the floor. I wonder how well the room was actually cleaned. So, despite the hotel's location and accomodations, I wouldn't stay here again, nor would I recommend it, because the above items were a significant inconvenience. The hotel's indifference to my discomforts left a very bad taste in my mouth. So, unfortuantely, I can't rate this hotel higher than a 2, nor can I recommend it to others.

We were very happy with our stay. We were surprised to be given a large, very beautifully decorated room in the adjoining building (the elevator is quite interesting). The location is great---within walking distance of the termini station and many wonderful spots. The staff was helpful and the breakfast (which is free unless you wanted an omlette or fresh oj) was very good, and in a lovely spot at the top of the 7 story building.

Hotel desk was extremely helpful,making phone calls and reservations. Always smiling and waving when we left and returned, The location was wonderful. Very safe upscale area. Close to metro and walkable to most sights. GREAT restaurants of gourmet quality walking distance.It would have been nice to have coffee in the room. However breakfast was excellent offering a wide selection.

Room options

Triple Room

Twin 3 | Full 1 | Sleeps 4

Superior Double Room

Full 1 | Twin 2 | Sleeps 3

Guest reviews for Hotel Veneto Palace

Everyone (1) Couples (33) Business (1) Family (13) Friends (5) Other (5)
1

worst place and customer service

Everyone

DO NOT STAY HERE. Room was not clean. Staff was unfriendly. Would you change my room. Would not let me speak to manager. Instead of staying there I booked another hotel for three nights and since I paid ahead of time no refund. Currently trying to get refund back from orbitz. DO NOT STAY HERE! DO NOT STAY HERE.

By , from Long Islans on Apr 15, 2017

5

mom's birthday

Families

The staff was really helpfull, to explain and recomend the main atractions. The location 10 minutes walk from Metro Barberini, we actually took the metro everyday to arrive the main spots, but we managed to come back walking, because the whole city is a museum, even from el Vaticano, 40-50 minutes walk to the hotel. The room comfortable, clean and cosy. Unfortunately without coffee-machine, it would definetely be perfect. The Breakfast-buffet is good, more than the normal average for the European standards. The waitress Monica is the perfect host. The only negativ comment will be on the internet, so be ready to eventually use the corridor to answer your mails or chat.

By on Jan 12, 2016

5

birthday trip

Families

Charming and elegant hotel in a very historic and ancient part of Rome. It's close walk to Piazza di Spagna, Villa Borghese and Trevi Fountain. It's located about 10 minutes away from the nearest subway station but if you're there to experience the city's history, walking is better (stations are close to each other anyway). Staff is friendly and always available when required. The room is Baroque decorated, it was also quite large with TV, Wi-Fi and A/C equipped - nothing luxurious but it will suffice for the amount of time you actually are in there for. All things did work in the bathroom but it is in need of upgrading (eg. Weak water pressure out of shower head). Continental breakfast served with usual coffee/tea, bagels, eggs, bacon, etc. Overall, a great experience.

By on Jan 6, 2016

4

first time in rome

GetawayWithFriends

Room was very very small but very clean (from what I've heard, most hotel rooms in Rome are small so don't let that discourage you). The place is in a very good location. Very close to Villa Borghese and to the Spanish Steps. Also close to Termini and Republica. The staff were nice although not overly nice. I think that the reception clerks do not fully understand english, so communicating with them was a bit hard at times. Overall, it's a good hotel for the price!

By on Sep 26, 2015

5

great hotel!

Families

The room was not so big however, based on what I paid, I was happy with that deal. In overall, nice hotel with very convenient location. Also, very good breakfasts.

By on Jun 21, 2015

5

great hotel near u.s. embassy

Singles

I had to go to the Embassy for some paperwork and this hotel was right around the corner. Friendly staff, nice rooms, awesome massage shower -- I loved it! I will definitely book again.

By on Apr 10, 2015

3

anniversary trip

Couples

Hotel Veneto is a quiet, quaint hotel with very helpful staff and a welcoming environment. We opted to have breakfast included when we booked, which was great since we didn't feel like searching for restaurants in the morning. We arrived early and had upgrade options so the guy at the desk Luca? patiently showed us all 3 options-we appreciated that very much!

By on Jan 5, 2015

4

rome

Couples

Great hotel - very upscale and ok location. Close to the termini but still 10 euros from the piazza novana

By on Aug 19, 2014

2

rude staff

Singles

Despite being advertised a 4 star hotel this place is more like a 3 at best! Staff was not only very rude but most unhelpful - I landed on a Sunday and 4 of the ATM's I tried (including the one at airport) didn't work. When I asked for petty cash at reception (which ALL major hotels do offer in case of emergency) I was told they couldn't due to their ''policy''. I have never in all of my solo travels as a woman been rudely treated. Another fun item from their policy - which was proudly displayed at reception: 25 EURO early check in fee (before 2pm) 45 EURO late check out (after 6 pm) Thankfully this didn't apply to me but when I asked if one had to check in at 1:30pm would they charge 25EUROS and sure enough... the answer was yes! Daylight robbery. No self respecting hotel charges its guest for up to 2 hours either for check ins or outs. It's a customary and an unwritten rule. I would advise to stay elsewhere than this hotel with its petty policies.

By on Aug 18, 2012

3

long weekend

GetawayWithFriends

The hotel is located in a good location and very close to Via Veneto and the Spanish steps is just a short walk. I had mixed impressions of the staff at the hotel, some people were wonderful and extremely accommodating, while others were rude and made no attempt to assist with requests. My biggest complaint about the hotel was the air conditioning, I visited the hotel in August, which is a very hot month in Rome, and our AC was barely working. We asked to have our room switched and we were told "no" we don't have any other rooms. After making another complaint, they finally switched us to another room at 12:30 am. After my experience, I do not think I would stay at this hotel again.

By on Aug 16, 2012