The property itself is gorgeous and the beach is nice. The music is too loud day & night. The food tasted pretty good, but not much variety. There is no food available after 9pm and nothing for a few hours during the day. The rooms are decent, but the tv quit working on day 2 and was never fixed. The bathrooms need remodeled and new plumbing.The water pressure is awful. During peak shower times you can't get any water at all and can't flush the toilet. The resort can accept credit cards, but usually won't. They want cash only for everything, but they won't make change for you most of the time either. Depends on the mood of the front desk person. Their answer for most everything is no, and when they do say they can help, they don't follow thru. I twisted my ankle and asked for an ice pack. They couldn't be bothered by things like first aid, so the answer was "sorry, can't help you," They said they would give me one time courtesy transportation to get something, but then decided not to unless I paid. I ended up getting a trash bag with ice from the bartender. The bartenders and other staff are all friendly. The included drinks were tolerable, but if you wanted a good drink you had to pay extra. We needed help contacting the airline and could not dial out from our phones with US service and could not call via wi-fi for some reason. Thankfully the manager was walking by and was helpful. Management is in a different building and probably unaware of what goes on at the front desk.
Reviewed on Jan 4, 2022
