The Hotel is very nice in general, they have so many amenities, spa, pool at the rooftop, restaurants arounds, massage, etc.. The only problem is the breakfast, we were at the Hilton for 8 days, all days the food for breakfast was the same, very simply, no taste, and always the same flavor, but for tge rest the Hotel is good.
Attentive, helpful and friendly staff. Rita at the front desk was awesome!! Management should know how great she is!
We felt very welcome, as Gold members, the service was excellent. The hotel was super crowded, so it made it difficult a few times to catch the elevator from the 14th floor. Breakfast time was incredibly busy in the dining room. The staff worked very hard and was fantastic throughout. Great customer service from everybody, but especially from Jonatha , Who was the bartender on the 39th floor, and just got promoted to guest services.
Dirty rooms, no towels, missed housekeeping services on one of our days after requesting it and dirty yellow water in shower.
Staff is excellent, professional and friendly, from the door to the rooftop bar. It was a great stay. What I did not like: strangely there’s no ice cream at the hotel ! I hope that will change in the coming Year!
Location is top. However not a 5 star by long. Orbitz should downgrade it to 4 Stars, which reflects reality more closely
I didn’t like that they override the thermostat and turned the ac down at night.
The beach club aspect was very poor. The umbrella location is next to a generator and a cheap food stall, nowhere near the water. Nauseating is an understatement. The room although clean was very dated. Service was professional but the hotel needs an update badly. The pools are small, dated and provide no shade whatsoever. Overall a poor impression for Hilton.
Great location a few steps to the beach. The staff allowed us to do early check in and late check out! Beautiful view from 39th floor. Definitely enjoying staying at this Hilton for my 31st birthday day
The suite which is what we reserved included breakfast and managers reception each day. I️t also allowed access to the private are that gave us free water all day. Ordering food at times was quite slow, but we were on vacation. Also, exploring the city is VeRY easy with the concierge service.
After waiting in a very long line to checkin we were promised a room with a view then after waiting 2 hrs. were given a standard rm. had to go back downstairs (with our luggage) to front desk & complain (they did change our room) Also I am a Hilton honors gold club member and get complementary breakfast but was given a bill at breakfast. Again had to go down to front desk. I understand Hilton recently purchased this property so I will give them the benefit of the doubt. I expect Hilton will improve this property and make it a true 5 star property.
I paid in advance for breakfast. One day I asked if I could have the breakfast in the room and they brought it. The bill included a full charge for this room service. I told them that if I have to pay full price for that breakfast, they should deduct it from the room. Else, it's like paying two times for the food. Staff didn't help..
This was my first time in Rio and I picked this brand based on past reviews. I am so glad I did . Hotel was in a great location close to convenient stores, 15 min walk to a shopping center w great shoes and clothes , and across the beach . Restaurant breakfast was the Best I've ever had even in fancy hotels . Servers were great and seemed to really care about your needs . I got an upgrade in my room based on me mentioning about my birthday . Patricia at the front desk arranged a cake delivered to my room and I received chocolates every day of my stay . Security is great . My husband and I felt very safe here . Hotel is very clean and our housekeeper maintained our room spotless . I can't thank them enough for my great stay . Forgot to mentioned I got a nice body massage in floor 39. Price is pretty much the same than in the United States but I felt so relax and calm afterwards . I highly recommend this hotel . Enjoy !
We were received well. Bellboys were helpful and prompt. A short walk across the street puts you on the beach and the hotel has chairs, which, since I came late, it was not clear whether it was complimentary or whether one had to pay but I was given a chair, maybe because it was 5 pm. The room was nice - overlooking Christ Redeemer and the beach. The roof pool was great - view, bar food and bar but water in pool was boiling hot. On the 4th floor there was a pool but lots of annoying kids and adults, splashing and yelling - it was vacation. Wonderful buffet breakfast. Lots of good restaurants within walking distance and the hotel has a bunch of drivers who will take you around the city for a per hour price.
We stayed at the hotel 3 times during our visit to Rio. While slightly expensive compared to the other nice hotels in the area, the service was great. Staff were really nice and helpful with our every request. We stayed in the same room each time - which was nice; they stored our luggage when we travelled out of town and gave us VIP check in.
Located in Copacabana, Hilton Copacabana Rio de Janeiro is adjacent to Copacabana Beach with other popular attractions like Sugar Loaf Mountain within a within a few miles (5 km). This 545-room, 5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour gym.
This hotel serves as home to a buffet restaurant, which has ocean views and specializes in Brazilian cuisine, along with a rooftop bar. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
30-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other standard amenities include minibars, coffee makers, and safes. Change of towels is available on request.
Guests of Hilton Copacabana Rio de Janeiro enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is available for BRL 100 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and a business center.
The Hotel is very nice in general, they have so many amenities, spa, pool at the rooftop, restaurants arounds, massage, etc.. The only problem is the breakfast, we were at the Hilton for 8 days, all days the food for breakfast was the same, very simply, no taste, and always the same flavor, but for tge rest the Hotel is good.
Attentive, helpful and friendly staff. Rita at the front desk was awesome!! Management should know how great she is!
Dear Guest, Thanks for your feedback and for the beautiful compliment to Rita. She is really outstanding and we are proud of having her in our team! See you next time!
We felt very welcome, as Gold members, the service was excellent. The hotel was super crowded, so it made it difficult a few times to catch the elevator from the 14th floor. Breakfast time was incredibly busy in the dining room. The staff worked very hard and was fantastic throughout. Great customer service from everybody, but especially from Jonatha , Who was the bartender on the 39th floor, and just got promoted to guest services.
Dear Guest, Thanks for your feedback and for the compliment Jonathan! We are glad to know that you enjoyed your stay with us, specially talking about a Gold member. See you next time! Sincerely,
Dirty rooms, no towels, missed housekeeping services on one of our days after requesting it and dirty yellow water in shower.
Dear Mrs. Joanna, We're sorry you were unhappy - we'll work hard to fix the issue you experienced with the lack of housekeeping service. Thanks for letting us know. Sincerely
Staff is excellent, professional and friendly, from the door to the rooftop bar. It was a great stay. What I did not like: strangely there’s no ice cream at the hotel ! I hope that will change in the coming Year!
Prezado Sr. Ricardo, Obrigada pelo feedback! Ficamos felizes em saber que desfrutou de sua estadia conosco e vamos ter sim esse sorvete na sua próxima viagem. Até breve!
Prezado Hóspede, Muito obrigada pelo feedback! Ficamos felizes de saber que desfrutou de sua estadia conosco. Até breve!
Prezado Hóspede, Obrigada pelo feedback! Ficamos felizes de saber que desfrutou de sua estadia conosco!
Location is top. However not a 5 star by long. Orbitz should downgrade it to 4 Stars, which reflects reality more closely
Dear Trotuele, Thanks for your feedback and positive comment regarding our rooftop. Our hotel is under renovations, very soon we will attend your expectations of a Hilton Hotel. We are waiting the next opportunity to welcome you at here. Warm Regards,
I didn’t like that they override the thermostat and turned the ac down at night.
Dear Guest, Thank you for your comments, they are really important to us! We hope to see you again in Rio! Sincerely,
Dear Guest, Thank you for your feedback, they are really important to us! We hope to see you again in Rio! Sincerely,
Dear Guest,Thanks for your feedback and the compliment to our facilities. We are glad to know that you enjoyed your stay with us. I also noted your comment about the breakfast and I will share it with our Executive Chef. Please, accept our apologize.See you next time!