4/10 Poor
Shawn
Jul 6, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The best way i can sum up this experience is by using pro and con
Pros:
The location of the hotel was perfect; It was walking distance from restaurants, shopping areas, food stores, and the famous copacabana beach.
The area is relatively safe; walking to copacabana beach only took me 5 minutes and at no time i felt unsafe.
The maintenance response was very timely.
CONS:
It would appear that the property is poorly managed as there was a lacking in attention to details.
Housekeeping: The housekeeping department was extremely relaxed on cleaning. It seems that they only focused on making up the beds which was sub-standard. Floors remain dirty and unswept after maid service. Bathroom ceiling and showers were littered mold and was not cleaned during maid service.
The rooms are not carpeted, therefore you are constantly disturbed throughout the morning, day and night by the screeching sound of furniture being moved around maid and other guests with kids.
The elevator and main lob
The resort management needs to invest in furniture felt or simply carpet the rooms.
Shawn
Stayed 8 nights in Jun 2025