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Holiday Inn Express Heidelberg - City Centre

3.0 out of 5.0

Recent guest reviews

Holiday Inn Express is just a few blocks walking distance from the train station and about a 15 minute walk from downtown. Convenient location and a quality hotel. My partner and I with our teenage son stayed at the Holiday Inn Express and thought it was fine for our one night. Room was a bit small for 3 men but worked out fine. Room was clean and bathroom new and had everything we needed. Breakfast was quite nice with hot coffee and tea along with pastries and breads, meats and cheeses. Staff was very pleasant and helpful. Wifi was ok, no complaints. Quality hotel at a budget price close to the train and old city.

The hotel is rather good as far as the question regarding peacefulness is concerned. The building is sound-proof so that one hardly hears any noise in the room, which is of course the most appreciated feature of a hotel. That doesn’t imply that the calm is absolute since not all the hotel guests are civilized people and therefore some slams are heard, but in such cases the bang is considerably deaden and doesn’t therefore prevent normal people from resting conveniently. The location of the hotel is rather good, near some good restaurants and just some fourteen minutes away on foot from the historical center of Heidelberg. Therefore one can go walking to that superb part of the city. Besides it's a nice promenade. The hotel sign is not easily visible since it’s not big enough therefor and besides it’s not outstanding and eyes catching when approaching the hotel by car. In such cases therefore one ought to pay much attention and ensure that he opens his eyes adequately so as not to pass by inadvertently. In general the staff members are kind and helpful with one or two exceptions. For example, the lady working at the front desk who carried out the check in task upon my arrival could have been kinder, more precise in her remarks and should have answered all the questions put to her on the hotel wifi. The latter, by the way, works properly. The room maids do a good work. They clean both the room and the bathroom adequately but they don’t abide by the principle whereby only the towels left on the floor or on the bathtub must be replaced. They systematically change all towels every day regardless of the place where one has left them. The breakfast may be deemed a weak point of the hotel. There is not much variety as regards pastry and fresh fruits. As far as the latter is concerned, on the days the undersigned stayed at the hotel, there weren’t not even any bananas, just sour apples. The orange juice, apart from not being produced with fresh oranges, is a bit watery. The prices are reasonable mainly if they are compared with those of other Heidelberg hotels. In the undersigned’s opinion, the stay in that hotel can be a pleasant one. Therefore the booking of a room there may not be regretted.

We booked a family room which turned out to be a bit small. The room was very clean, and the beds comfy with different pillows to choose from. Wifi worked fine on our mobile devices. Breakfast was good, with a decent buffet to choose from. We could park our car in the parking in the basement of the building (€15 per day) The old city (Altstad) and castle are within walking distance.

Horrible experience with our stay. There was no wifi at the hotel. We complaint about this but there was no action from the staff to fix it until the next morning. There was a stupid female blonde receptionist who only knew how to hand over "ticket login" for wifi but did NOT advise further. It seems like her conversation with her colleague is more important than her work. We had to make multiple complaints until they finally are willing to come to our room to inspect the wifi the next morning. The room was noisy beside the main street, horribly slow internet and lazy employees. DO NOT stay here. Stay at Crowd PLaza hotel if you can.

Hotel is located in the city center with many restaurants and bars (although they close at 10pm). Parking is available for a small fee. Staff is friendly and breakfast is good. Definitely a great option for a short business stay.

I feel compelled to write this about the people that work here. They're extremely nice, polite and helpful and made check in a breeze and a welcoming pleasure. Well done to all of you, I seldom stay in places like this where you genuinely feel someone cares when you arrive late at night tired after a long and boring trip. The rooms are immaculate as well. The glass of wine on arrival for members also another nice touch. Great work.

My wife, toddler son, and myself stayed in this hotel for two weeks end of May and beginning of June. We were on work assignment in the area, so we picked something that would be close to city center. The location was great. The room cleanliness was good, although small for an extended time with a baby, as there is no microwave nor a mini fridge to store baby food. So that was the down side. Additionally, don't plan on being able to use the internet to do anything meaningful. I had a really rough time doing work remotely from the hotel and it caused me a great deal of stress and frustration. However, the place is clean, breakfast is really good, but after a few days, it gets old, like anything else. All the pains about wifi and no-mini bar/fridge conveniences, are made up by the excellent front desk staff. They went above and beyond to accommodate us. They offered to store our baby's milk in their fridge at the bar, and everyday they were not at all hesitant to warm his milk before bedtime. We really appreciated that. Additionally, whenever I had issues with the internet, one of the staff (Ms.Jablanov) even offered me to use her cell-phone as a hot spot, so I could finish important work. In general, I wanted to shout out to superb customer service from the front desk, I am sure I'm forgetting names, but I mainly had to deal with Mr.Kogan, Ms.Jablanov, and Ms.Chouba. My family really appreciated their hospitality and willingness to accommodate us with our never ending requests. Thank you!

This hotel is a walk from the old town. It's a good standard hotel with comfortable beds and air conditioning. Efficient staff and clean rooms. Car parking is available under the hotel in an easily accessible car park.

Quick check-in but without a smile. Small room. With the extra bed out there was basically now space left to move around in the room. Nice comfortable bed with one soft and one firm pillow to choose from. Basic breakfast. No warm dishes (except boiled eggs). Parking available in same house. Hotel offers incentives if customer chooses not to have room cleaned. Advice given on peak hours in breakfast room. Small things that make the experience a little bit richer.

Stayed one night with my wife. Hotel location is good, it is easy walk to old town and railwaystation, and there are several tram lines going past the hotel with stop just outside. There is grocery store in the same building. Hotel offers parking which is bit pricy thou. There is free, good wifi. The room was spacious and very clean, there was even airconditioning! Brekfast was bit simple but it was ok. Staff was friendly. Overall everything was good and price was ok so recommend to stay here.

Kurfuerstenanlage 23 Heidelberg BW

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Holiday Inn Express Heidelberg - City Centre places you within a mile (2 km) of Heidelberg Theater and Orchestra and Neckarwiese. This 152-room, 3-star hotel has free breakfast and a bar/lounge, along with free in-room WiFi. Located centrally in Heidelberg, it's also near Heidelberg Castle and University of Heidelberg Old Campus.


Dining

Start your day off right with a free continental breakfast. Quench your thirst with a drink at the bar/lounge.


Rooms

Holiday Inn Express Heidelberg - City Centre's 152 rooms are air-conditioned and provide coffee makers, free newspapers, and laptop-compatible safes. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Phones and desks are also standard.


Property features

Holiday Inn Express Heidelberg - City Centre features free WiFi in public areas, a meeting room, and a computer station. Self parking is offered for EUR 15.00 per night. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, a terrace, and a TV in a common area.

Room options

Double Room, Accessible, Non Smoking

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 2

Standard Room

Full 1 | Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 458 reviews