I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.
The customer service in this hotel is excellent thanks to Nishika at the reception. She was so much customer service oriented. She helped us with so many things including extending our stay in the hotel ( we liked our stay so much that we decided to stay 3 additional days), efficiently organizing our COVID-19 test. The hotel has a very nice beach with so many activities, nice pools, great food and breathtaking views. In addition, the cleaning service was excellent. We stayed in several 5 stars hotels during this trip and this hotel is the one we recommend the most. We will definitely come back. Thanks Nishika for making our stay enjoyable!
Pullman Resort Al Marjan Island places you 5.6 mi (9 km) from Al Hamra Mall. This 299-room, 5-star hotel welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and 4 restaurants.
Relish the international cuisine at Al Liwan Restaurant, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, free newspapers, and laptop-compatible safes are also standard. Housekeeping is available on request.
Guests of Pullman Resort Al Marjan Island have access to a full-service spa, 2 indoor pools, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 450.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.
The customer service in this hotel is excellent thanks to Nishika at the reception. She was so much customer service oriented. She helped us with so many things including extending our stay in the hotel ( we liked our stay so much that we decided to stay 3 additional days), efficiently organizing our COVID-19 test. The hotel has a very nice beach with so many activities, nice pools, great food and breathtaking views. In addition, the cleaning service was excellent. We stayed in several 5 stars hotels during this trip and this hotel is the one we recommend the most. We will definitely come back. Thanks Nishika for making our stay enjoyable!
Dear valued guest, Thank you for sharing your feedback. We are delighted to learn about your excellent stay. We will share your comments to all the team members most especially to Nishika from the Front Office team. She will be glad to hear from you. Thank you for the support. We look forward to your next visit. In these times of crisis, we stand with each other, journeying and struggling together through the long road ahead. Let’s all keep safe to fight the covid 19. Sincerely, Marjan Island Resort & Spa Team
Dear Laney Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to turn your impression around.