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Comfort Inn And Suites

2.0 out of 5.0

Recent guest reviews

Very efficient and professional staff. Great value hotel near the hospital. Room quality and decor was nice. Very quiet.

Check-in was at 3:00. We showed up at 7:00pm and our rooms were still not ready. It took awhile just to get someone to help us at the front desk. Instead of just apologizing and possibly offering an alternate solution or some compensation, the mananger just made multiple excuses.

The heat was not working in our room but the staff moved us right away to a much better room. The eggs and meat they make there for breakfast was cold. I don't think the deal they keep them in is kept warm either. It was a busy weekend so I would think they would've been fully stocked but it didn't seem that way.

Everything about are stay here was good except we like to park where we have site of our vehicle or close to an entrance, front parking was limited, no side parking only parking in rear. our only complaint, otherwise staff was great, breakfast was hot and good. Clean motel A+ in that area.

There was a little confusion at check in as front desk staff could not find my confirmed reservation, mumbled something about 3rd party site bookings. Take your confirmation number with you. It would have been nice if pool and spa hours could be longer on week end as we had an exhausting long day and would have enjoyed the spa but it closed at 10:00pm and we arrived back at 10:00pm at the hotel.

Wonderful stay at this hotel! Great location to all major highways and routes to popular tourist destinations! Great morning breakfast with friendly staff! Will definitely check in here again if we travel West!

It was nice and close to area attractions. It was nice to have it be central to what we had planned in the Black Hills and Badlands.

Hotel was nice and clean.staff was very knowledgeable about area attractions and locations. Friendly staff. We enjoyed our stay.

Rooms were very clean and the staff was very helpful. ...requested 2 extra blankets and someone brought them to the romm within 5 minutes.

Perfect location, the hotel was very clean and staff very friendly. Great family hotel

Nice clean room and clean lobby and outside . Very nice breakfast area and lots of choices.

Easy access; ample parking. Good price. I would stay again.

Moving across the country and needed a placed to stay. Didn't book in advance because I didn't want to be charged for rooms if we hit any trouble along the way. Arrived right in the middle of the Sturgis Motorcycle Rally, which put room rates through the roof. Really nice hotel, great people, great breakfast, guests were very friendly. Access and directions to Mount Rushmore and Custer State Park are very simple from this location. Food and gas are also close. Parking for trucks and trailers also safe and convenient in back lot, which was a must for me.

Set this up kind of flying blind, but it turned out that the location was perfect---right on the main highway that leads to Rushmore, Crazy Horse, Bear Country USA, Reptile Gardens, Keystone, Cosmos Mystery Spot, etc. When at first they thought we had only one room down instead of the two we needed, which was based on a mistake I made, Nancy at the front desk bent over backward to find us another location (which it turned out we didn't need). Nice pool, hot breakfast which saved money, clean----a great relief to have such a nice hotel for such an eagerly-awaited family vacation. If we return to the Black Hills, I would expect we'll stay there again.

The staff was very helpful. I called ahead and they gave excellent directions to the hotel, then proceeded to give directions to restaurants we asked about and attractions. The breakfast was great for a continental, my only complaint being powdered eggs. But the waffle maker was great! Coffee 24 hours a day in the breakfast room, comfortable beds. We had a suite so it was a nice kitchenette area.

Room was ok but I give this hotel only one star because we had personal property stolen from our room while we were out. When we told the front desk staff, they didn't offer anything close to an apology or show any regret or even concern. Their only response was: well, we asked the cleaning crew and they didn't see anything. Duh. It probably was the cleaning crew. No one else had access. If the staff had shown any thing like concern it might be different but they were simply not interested to hear that we had a couple of hundred bucks of property stolen. My advice: there are probably better hotels and definitely better hotel staffs in Rapid City. Why take the risk with this one?

After a day visiting with family and sightseeing we could not really relax because there were children in the room above us that ran for hours. If I go again I wll make sure I'm on the top floor.

Very nice hotel, friendly staff, nice and clean room, and a great breakfast.

Good service, very clean rooms, the kids had a ball in the pool even though there were no slides, etc. My husband and I enjoyed the jacuzzi; however, their sauna does not work, which was a bummer to my hubby. We came here during the Sturgis Rally and knew it would be crowded and a little noisy. I have to say, we had a wonderful experience with the hotel itself and their staff. Even the guests (even though a tad noisy the first night) were friendly and very helpful when our son went sleepwalking at 3:00 am on our second night. Thank you so much to the lady in 310. You kept our son safe, and may the Lord bless you and comfort you. This lady just lost her husband that weekend during the Rally. I've thought of her often since our meeting that night and the next morning during breakfast. It was a wonderful experience to meet you and I know your husband is watching over you. My husband and I thank you again from the bottom of our hearts for being our son's guardian angel that night, and I hope you get a chance to read this. So, do I recommend this hotel? Absolutely!! I have to say that this has been one of our best experiences in a hotel ever!

Stayed at the hotel for Sturgis Rally, front desk manager was friendly and let me check in early. Great free parking for cars, trailers, and bikes. Room was cleaned well, and fast. Free daily newspapers provided.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Comfort Inn And Suites

Everyone (4) Couples (7) Family (15) Other (2) Friends (1)
5

great value hotel near the hospital.

Everyone

Very efficient and professional staff. Great value hotel near the hospital. Room quality and decor was nice. Very quiet.

By , from Raleigh, NC on Mar 21, 2017

3

hotel was fine but slow and understaffed

Everyone

Check-in was at 3:00. We showed up at 7:00pm and our rooms were still not ready. It took awhile just to get someone to help us at the front desk. Instead of just apologizing and possibly offering an alternate solution or some compensation, the mananger just made multiple excuses.

By on Feb 7, 2017

4

not bad, cold breakfast

Everyone

The heat was not working in our room but the staff moved us right away to a much better room. The eggs and meat they make there for breakfast was cold. I don't think the deal they keep them in is kept warm either. It was a busy weekend so I would think they would've been fully stocked but it didn't seem that way.

By , from South Dakota on Feb 7, 2017

4

nice motel, parking ? not as nice

Everyone

Everything about are stay here was good except we like to park where we have site of our vehicle or close to an entrance, front parking was limited, no side parking only parking in rear. our only complaint, otherwise staff was great, breakfast was hot and good. Clean motel A+ in that area.

By , from Pierre Sd on Dec 23, 2016

4

great experience

Couples

There was a little confusion at check in as front desk staff could not find my confirmed reservation, mumbled something about 3rd party site bookings. Take your confirmation number with you. It would have been nice if pool and spa hours could be longer on week end as we had an exhausting long day and would have enjoyed the spa but it closed at 10:00pm and we arrived back at 10:00pm at the hotel.

By on Nov 3, 2015

5

great dakota vacation

Families

Wonderful stay at this hotel! Great location to all major highways and routes to popular tourist destinations! Great morning breakfast with friendly staff! Will definitely check in here again if we travel West!

By on Oct 20, 2015

4

mt. rushmore family trip

Families

It was nice and close to area attractions. It was nice to have it be central to what we had planned in the Black Hills and Badlands.

By on Oct 19, 2015

4

close to my rushmore and other fun activities.

Couples

Hotel was nice and clean.staff was very knowledgeable about area attractions and locations. Friendly staff. We enjoyed our stay.

By on Aug 20, 2015

4

nice overnight stop

Families

Rooms were very clean and the staff was very helpful. ...requested 2 extra blankets and someone brought them to the romm within 5 minutes.

By on Jul 26, 2015

5

great location, very friendly staff

Families

Perfect location, the hotel was very clean and staff very friendly. Great family hotel

By on Nov 24, 2014