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Best Western Ramkota Hotel

3.0 out of 5.0

Recent guest reviews

Nice hotel with a great restaurant and sports bar attached, also very close to great shopping.

Room was great, beds were comfy but the shower sucked. Week water pressure and the water wouldn't drain while you take a shower

I've stayed at this motel 3 times. This was my last time. First time the room, which must have been in the newer section was Average and clean. The second time, our room was in the older section, which looks like it had been remodeled about 10 years ago, and was aged. This was back in 3/16. The last and final time was 8/16. The room we received had mold on the bathroom/shower grout. The wallpaper in the room was literally peeling of the walls. When paying over $120 a night this is completely unexeptable.

We go to Rapid City every year. We choose to stay at this facility, because it provides everything we need. Close to all the activities and amenities we need.

The room was near the convention center in the back of the property, it was clean comfortable and everything was in good repair. I think we may have been in a newer building than some other rooms. Other buildings had balconies, ours did not. We were in a king suite, that had a fold out couch. there are two pools, one regular and on kids waterpark. The hot tub is small, but the pool area was very clean. With lots of towels. No breakfast, but there is plenty of hot coffee in the lobby.

We converged from two states to celebrate a 6-year old's birthday. The water park feature was perfect for the six children, parents, and grand parents. The only draw back was no breakfast included...the kids begged for a morning swim before checking out.

Fun hotel. Great indoor waterpark. We enjoyed our stay. Fun city to visit.

Our stay at the Best Western Was very good. Convenient location, a friendly, helpful staff and a great on premises restaurant. The room on the ground level had a sliding door to the outside right where our vehicle was parked. Very convenient.

In town for the LNI Tournament. close to shopping mall and places to eat.

we chose this hotel because of the water park facility. Yes, the water park facility was fine but hotel itself was old. Besides, we asked a crib/pack n play for our little one when booking but we were told it's all gone at registration. the staffs were not friendly either. I'd choose other hotels in the area if I'm to suggest my friends who plan to visit Rapid city.

Great location for visiting a lot of the great sites in the area. Great restaurant and there are lots of other places to eat or shop around the hotel if you wish. Convenient to I-90. Quiet comfortable rooms. Clean. Staff was helpful when needed. No problems at all. Will stay there again when in the area. Great water park for kids.

This hotel was very nice. Rooms were spotless and guest ready. Had a great stay and will stay again.

Did not make up our room one day, had to order clean towels.

We had a great stay here. Easy access to Mount Rushmore and the surrounding attractions. The waterpark was a great time for the whole family. Staff was friendly although it took two calls to front desk to resolve issues with tv remote.

I am glad that you are asking for our feedback because we had some problems with this hotel. I would say that a major problem was security. The hotel is located in a pretty insecure location. There are many rooms and several buildings. Twice upon returning to our room the door was not closed completely, anyone could have pushed the door open. The first time occurred when we checked into the hotel room--the door pushed open--not needing a key. The second time the door was left open all of our belongings were in the room--free for the taking--a laptop computer my husband uses for business purposes, personal clothing, possessions of all kinds. We were also told of a guest's car that had been broken into and completely cleaned out of all the guest's possessions. The manager was not available for our discussion. The employee who was available said she had no knowledge of any car being broken into in the parking lot. We were continually told that manager would be available for discussion--but they never were. I must say the last night I was there I slept with 1 eye open--not feeling very safe. We checked in Sunday June 30th. One employee was manning the desk, she was new and inexperienced, the line for checkin was long, and no one appeared to be helping her. I needed to do some laundry. There are only 2 laundry rooms--each with 1 washer and 1 dryer--for all the hotel's rooms--which are substantial in number. The soap machines were empty. The maintenance staff was very helpful in getting me started and finding a laundry room--as it was not in my building. By the time the clothes were dry I had spent $4.50 to wash and dry 1 load of clothing--which I thought was ridiculously overpriced. Again the manager was not available for comment or help. The room itself was clean except for the bathroom. I don't think the maid was interested in cleaning it, as she left the bottle of Tilex on the counter and the black mold in the shower. I was surprised that the shower would have that much mold as it takes time for it to get that thick. The small towels and wash clothes were also only supplied on one night of our 4 night stay. We checked out early. We have stayed at Best Western before (not at this location) and had a very positive stay. This hotel did not meet our expectations. The room key did not open the rear door of the building on the first try--or even the second--it usually took 3 or more tries. The hot breakfast usually supplied by Best Western was not supplied. The desk told us to get breakfast on our own as nothing would be provided. You should be aware that your competition is providing a much better hotel experience at about the same rates--as we stayed in a Hampton Inn for about the same price per night--with a much better result. I would love to revisit the Black Hills of South Dakota. But I would not revisit this hotel. It is large, spread out, not being managed appropriately--and frankly just not safe. Being so close to the freeway and located in a shopping mall--they should have some feeling as to the necessity of providing guest security. It is one thing to hear about a guest's car being broken into and cleaned out--but to find that your room has been left open--that is unacceptable. thank you Dr. Martin Professor of Accounting California State Polytechnic University, Pomona

We traveled to Rapids City to see Mt. Rushmore. Having two kids (ages 6 and 8), I knew I had to find a place they would enjoy. The Best Western Ramkota Hotel was a perfect fit for us with their water park and pool. After sight seeing and partaking in other area attractions, we returned to the hotel to let the kids splash and play. Great location with many family oriented restaurants close by. Also, the Walmart down the street came in handy too. Overall, a great stay.

It was great. Close to all the attractions. Clean rooms handicap friendly restaurant prices reasonable. Friendly staff.

The waterpark would have been awesome...but half the slides were not operating. Most of the hotel staff were friendly...except at the front desk. They made me feel like I was wasting their time. Then there is the issue of charging us twice for the room!!

I have stayed at this hotel before and have noted a significant decline. The rooms are starting to show their age, bathroom waals cracked, grout in ill repair, etc. The water park slide, adjacent to the pirate ship, the main reason that we stay here for grandchildren, was also roped off secondary to repair. Really???

Very nice family hotel. Love the location. Indoor water park attached to the hotel was very nice. Between airport and mount rushmore and everything else.

2111 N LaCrosse Street Rapid City SD

Best Western Ramkota Hotel places you within a leisurely stroll of Rushmore Mall and Pirate's Cove Adventure Golf. This 267-room, 3-star hotel has 2 indoor pools along with a casino and a free water park. The Journey Museum and Central States Fairgrounds are also near this Rapid City hotel.


Dining

Enjoy a bite to eat at Minervas, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All 267 air-conditioned rooms feature coffee makers, ironing boards, and desks. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.

Rooms


Best Western Ramkota Hotel features 2 indoor pools, a casino, and a free water park. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a children's pool, a fitness center, and a spa tub.

Property features

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Business Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Business Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western Ramkota Hotel

Everyone (4) Couples (9) Business (5) Family (15) Friends (1) Other (2)
4

stop in rapid city

Everyone

Nice hotel with a great restaurant and sports bar attached, also very close to great shopping.

By , from Pierre, SD on May 20, 2017

Review comment responded on May 22, 2017

Thanks so much for staying with us and for offering your feedback. We hope to serve you again soon.

3

get bathroom fixed

Everyone

Room was great, beds were comfy but the shower sucked. Week water pressure and the water wouldn't drain while you take a shower

By , from R on Nov 18, 2016

2

getting run down

Everyone

I've stayed at this motel 3 times. This was my last time. First time the room, which must have been in the newer section was Average and clean. The second time, our room was in the older section, which looks like it had been remodeled about 10 years ago, and was aged. This was back in 3/16. The last and final time was 8/16. The room we received had mold on the bathroom/shower grout. The wallpaper in the room was literally peeling of the walls. When paying over $120 a night this is completely unexeptable.

By , from T on Aug 29, 2016

4

yearly trip....

Families

We go to Rapid City every year. We choose to stay at this facility, because it provides everything we need. Close to all the activities and amenities we need.

By , from Glenrock, WY on Aug 4, 2016

5

great stay. happy.

Everyone

The room was near the convention center in the back of the property, it was clean comfortable and everything was in good repair. I think we may have been in a newer building than some other rooms. Other buildings had balconies, ours did not. We were in a king suite, that had a fold out couch. there are two pools, one regular and on kids waterpark. The hot tub is small, but the pool area was very clean. With lots of towels. No breakfast, but there is plenty of hot coffee in the lobby.

By , from Fort Collins, CO on Jul 11, 2016

5

family birthday

Couples

We converged from two states to celebrate a 6-year old's birthday. The water park feature was perfect for the six children, parents, and grand parents. The only draw back was no breakfast included...the kids begged for a morning swim before checking out.

By on Oct 6, 2015

5

awesome family trip

Families

Fun hotel. Great indoor waterpark. We enjoyed our stay. Fun city to visit.

By on Jun 4, 2015

4

good location for sightseeing

GetawayWithFriends

Our stay at the Best Western Was very good. Convenient location, a friendly, helpful staff and a great on premises restaurant. The room on the ground level had a sliding door to the outside right where our vehicle was parked. Very convenient.

By on Feb 12, 2015

3

good training

BusinessTravelers

In town for the LNI Tournament. close to shopping mall and places to eat.

By on Feb 9, 2015

2

very disapointing

Families

we chose this hotel because of the water park facility. Yes, the water park facility was fine but hotel itself was old. Besides, we asked a crib/pack n play for our little one when booking but we were told it's all gone at registration. the staffs were not friendly either. I'd choose other hotels in the area if I'm to suggest my friends who plan to visit Rapid city.

By on Jul 7, 2014