Hotel Mercure Rabat Sheherazade3.0 out of 5.0
Recent guest reviews
The Sheherazade is well-located on a quiet street, not far from one of Rabat's major tram lines and a 10-minute walk from the old city centre. The room was acceptable and the price for a week-long stay was highly competitive. One recommendation: always join the Club Accor, which offers a 10% discount for members. The staff at many hotels welcome guests who arrive with bags, which signals someone wanting to check in. Unfortunately, I arrived at the time of a lengthy personal conversation by the receptionist. Finally, I spoke with another member of the staff and the receptionist turned to her job. Most of the time the front desk staff were friendly and helpful, but several of the staff needed basic hotel training. The room was basic but clean, and tidied on a daily basis. Breakfasts at the Kangourou Grille were buffet style. One had to make repeated runs to the buffet because they kept running out of food, and on several occasions my companion and I did our own cleaning of tables and busing of dishes because of staff shortages. The hotel would be well-advised to hire more staff. In retrospect I made the mistake of inviting business guests to dinner. The food took a long time to arrive, was poorly prepared, and the bill took a good 30 minutes to prepare even after I signaled for it. I last stayed at the Shehradaze in the 1970s, long before its association with the Mercure hotel chain. Perhaps the presence of a foreign sports team overwhelmed the facility during my stay, straining its resources. I would return to the Shehrezade—it is a lower-priced secure hotel, but would avoid all meals except breakfast until management "tweaks" the property to realize its full potential.
I am a frequent traveller and I have stayed in various places across the world on business travels. For me, I am not fussy. As long as the food is fairly good, the room is clean, I can get a good night sleep on the bed and have warm water to wash, I am fine. The service at this establishment has been friendly and prompt. The room was spacious enough and clean despite the undesired view. I slept well and I could do my after hour work in the comfort of the room. Pleasant restaurant serves a good variety of enjoyable food with sufficient spread during breakfast. I savoured some surprisingly good Moroccan red wine. Location acceptable close to historical sites and buildings. Small supermarket opposite the hotel for casual shopping.
dusty room and carpet not recommended for allergies. space shower and toilet whose clean leaves to desire, a real basket... I was very disappointed by this hotel which boasts 3 stars... Bad souvenir !!!
The hotel is nice, but it could be better. Centrally located (few minutes walk from the Mohammed V mausoleum and 20 minutes walk from the medina), the hotel lobby is spacious and nice. Standard rooms are quite tight, superior rooms are spacious. Air conditioning seems to be a major problem: I had to switch room in the middle of the night because the air was so hot and the a/c unit wasn't working. The following day I had the same problem in another room (it wasn't too bed during the night and got it fixed in the morning). Other colleagues had the same issue. Breakfast buffet is excellent, and food is very good in general.
I've stayed here a couple of times and here are my impressions. 'Superior room' this time. Location good, nearish to city. Taxi to airport is 50MAD more if booked through hotel, still expensive at 250MAD. Sidewalk has difficult access with cars parked on it a lot (difficult/impossible if disabled!). Smoking in hotels is still a thing here. Reception staff are friendly and helpful. The carpets are old and dirty and there is a window missing in the stairwell! There is a lift, but you have to go up three steps to get to it. No gym, pool, etc... only a chargeable hamman/spa. Rooms are old, poor carpentry and plugs are falling apart. Pretty basic room with TV, soap, lights, ventilation (I wouldn't call it air conditioning). The bed is comfortable and the room is clean at least. The layout is awkward with a cupboard door next to the bed. The breakfast is below average. Not much choice and all very sugary unless you ask for custom omelette, but you have to find the lady first, who isn't always there. The restaurant is very quiet and if you're wondering why 'Kangarou restaurant' isn't even on trip advisor, well... the food isn't good quality, the service is average (waiters/waitresses friendly but not attentive or seem to care about the restaurant), and the restaurant looks very dated, gloomy and run down. The staff are dismissive sometimes and not open minded to customer service. The opening hours are frustrating for a traveller (strictly 19.30-22.30 in the evening and not a MINUTE sooner!). I could go on. I normally try to be as balanced as I can in reviews, but I'm struggling to find positives here. If it wasn't for Club Accor points, I'm not sure I'd come back...
I was several times at the Mercure in Rabat, here are my impressions. Positive: good breakfast, relatively quiet, nice staff (except reception, see below), internet is o.k., tea & coffee making facilities if you ask for it. Negative: most rooms are rather run down, the carpets are very dirty (avoid walking barefoot). The older gentleman at the reception is very unfriendly, said I was "always complaining" (which was, by the way, because I had reserved a superior room and was given a standard room). Reception in general is not very professional, very slow, the last time they were even unable to print the invoice on hotel paper. Overall, I find that the service over the last years has deteriorated; that's a pity, but obviously the french owner ACCOR doesn't care.
Average class - slightly below what one would expect from a Mercure in Europe Tiny rooms, however clean and quiet (which are the most important criteria for me). Average food quality and choice (buffet), rather poor besides the traditional meals. Service could be improved (had to chase for waiters..). Nonetheless okay for the price (breakfast included) Moyen, un peu en dessous du standard Mercure en Europe. Tres petites chambre, mais propre et silencieuse (mes criteres principaux). Qualité de la nourriture moyenne, peu de choix au dela des plats locaux (buffet). Le service n'est pas terrible, il faut souvent aller demander. Toutefois un rapport qualité/prix acceptable avec le petit dejeuner inclus
Close to the airport, smiling and attentive staff for breakfast, good dinners, clean room and bathroom, quiet rooms and reception as needed. Reception solved an issue with invoicing. Taxis expensive to and from airport (250 MAD) and better to take shuttle to train station and then a blue taxi to hotel. Will stay again next time in Rabat.
I love Rabat I love the neighborhood "quartier de la tour Hassan" But when a little walk with my children And their bikes become difficult due to the lack of respect for the sidewalk.... if you don't respect the tourists you receive at least respect the neighborhood people
Mercure Rabat is a reasonable hotel with sufficient facilities at sufficient quality. Located very close to the ancient mosque and at a walking distance to Medina. The breakfast was reasonable and staff was kind. Recommended.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 438 reviews