See all properties

Hacienda Rumiloma

Choose dates to view prices

Photo gallery for Hacienda Rumiloma

A two-story house with a patio area, outdoor seating, and a well-lit interior.
A rustic wooden interior with a stone floor, a mirror, a lantern, and a view of greenery outside.
A spacious living room with wooden beams, a chandelier, and a large clock.
A bedroom with a large window, wooden beams, and a bed with multiple pillows.
A stone building with a terracotta roof, surrounded by lush greenery and a stone staircase leading up to it.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Obispo Diaz de la Madrid s/n, al final de la calle, Quito, Pichincha, P01000
  • Place, Parque La Carolina
    ‪14 min drive‬
  • Place, Quicentro Shopping
    ‪16 min drive‬
  • Place, Atahualpa Olympic Stadium
    ‪17 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite, Accessible, Bathtub

A traditional room with a bed, wooden beams, a chandelier, and a mirror.

Junior Suite, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, City View

A cozy room with a large bed, a wooden headboard, and a window with curtains.

Family Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Mountain View

A rustic bedroom with a wooden bed, a small wooden chair, a window with curtains, and a stone wall.

Family Suite, Mountain View

  • Mountain view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Presidential Suite

A rustic interior with a stone fireplace, wooden beams, and a view of the forest.

Presidential Suite

  • Mountain view
  • 1560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, Balcony

A bed with a view of trees through a window, a wooden headboard, and a patterned bedspread.

Suite, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, Mountain View

A bathroom with a red bathtub, a wooden cross, and a yellow wall.

Family Suite, Mountain View

  • Mountain view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Premium Suite, 2 Twin Beds, Park View | 1 bedroom, premium bedding, down comforters, in-room safe

Hotel Plaza Grande

Quito Historic Center
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
9.8 out of 10, Exceptional, 264 reviews
$180 nightly
The price is $201
Sep 21 - Sep 22
All taxes and fees included in total
Hotel Plaza Grande

About the neighborhood

Quito

Located in La Primavera, Hacienda Rumiloma is within a few miles (5 km) of popular sights such as TelefériQo Base Station and Parque La Carolina. This 5-room, 5-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Parque La Carolina - 14 min drive - 2.8 miles
  • La Mariscal Craft Market - 15 min drive - 3.8 miles
  • Quicentro Shopping - 16 min drive - 3.3 miles
  • Atahualpa Olympic Stadium - 17 min drive - 3.5 miles
  • General Rumiñahui Coliseum - 17 min drive - 4.2 miles

Getting around

  • La Alameda Station - 8 min drive
  • Chimbacalle Station - 22 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 68 min drive

Restaurants

  • ‪Chulpi Piqueos Urbanos - ‬6 min drive
  • ‪Shibumi - ‬6 min drive
  • ‪Chifa La Reina - ‬4 min drive
  • ‪San Honore - ‬5 min drive
  • ‪Hacienda Rumiloma - ‬12 min walk

About this property

Hacienda Rumiloma

Hacienda Rumiloma features free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The front desk has multilingual staff that can help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, an arcade/game room, and a terrace.
Guests can expect to find free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Fireplaces, free local calls, and safes are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Restaurant
GO Quito Hotel
Batán Grande
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 244 reviews
$179 nightly
The price is $199
Sep 20 - Sep 21
GO Quito Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Pub Fockers
  • Rumiloma

Things to do

  • Arcade/game room
  • Ecotours
  • Hiking/biking trails
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,346 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a provincial park
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Double-glazed windows
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Connecting rooms available
  • Fireplace
  • Free local calls
  • Heating
  • Individual decor
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: 50 percent of room rate

Special check-in instructions

Guests must transfer to the property via Airport shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 8:00 AM - 10:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 20.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Rumiloma

Hacienda Rumiloma Hotel

Hacienda Rumiloma Hotel Quito

Hacienda Rumiloma Quito

Rumiloma

Hacienda Rumiloma

Hacienda Rumiloma Hotel

Hacienda Rumiloma Quito

Rumiloma Lodge by Rotamundos

Hacienda Rumiloma Hotel Quito

Hacienda Rumiloma by Rotamundos

Frequently asked questions

What's there to do near Hacienda Rumiloma ?

This hotel is situated in La Primavera, close to TelefériQo Base Station, El Jardin Mall, and Naciones Unidas Boulevard. You'll also find Parque La Carolina and Foch Square within a short drive.

How much does it cost to stay at Hacienda Rumiloma ?

As of Sep 16, 2026, prices found for a 1-night stay for 2 adults at Hacienda Rumiloma on Sep 30, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hacienda Rumiloma ?

Yes, uncovered self parking is offered for free at the hotel.

Does Hacienda Rumiloma have luxury amenities?

Yes, guests can indulge in luxuries such as a deep soaking bathtub, a garden-view restaurant, and champagne service at this hotel.

Does Hacienda Rumiloma have a casino?

No, Hacienda Rumiloma doesn't have a casino.

Is there an indoor pool at Hacienda Rumiloma ?

No, there is no indoor pool at this hotel.

Are there hot tubs at Hacienda Rumiloma ?

No, this hotel doesn't have a spa tub.

Does Hacienda Rumiloma have a restaurant with a breakfast menu?

Yes, Hacienda Rumiloma serves free continental breakfast at Pub Fockers each morning.

Does Hacienda Rumiloma allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hacienda Rumiloma for a fee of USD 20.00 per pet, per night.

Are there connecting rooms at Hacienda Rumiloma ?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Hacienda Rumiloma ?

The closest major airport to Hacienda Rumiloma is Mariscal Sucre Intl. Airport (UIO), which is 25.1 mi away (68 minutes by car).

Can I book a room with a balcony at Hacienda Rumiloma ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and mountain views.

Does Hacienda Rumiloma have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hacienda Rumiloma .

Hacienda Rumiloma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 75 reviews
Rating 8 - Good. 11 out of 75 reviews
Rating 6 - Okay. 5 out of 75 reviews
Rating 4 - Poor. 4 out of 75 reviews
Rating 2 - Terrible. 1 out of 75 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Deidrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can't say enough great things about the hotel and staff. They were amazing from check in until check out. If you are around Quito at least stay here 1 night.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Shonettia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and very accommodating, the grounds and views were breathtaking, authentic touches throughout (including a wood stove!), and the llamas were adorable. No complaints, highly recommend. Wonderful way to celebrate my birthday week.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing for a quiet and restful stay, also if you want to have a romantic time. Food at the restaurant is really good, although little expensive, otherwise I would do this as my weekend place to lunch or dinner. For sure a recommended place to stay if you want to be close to the city key touristic points, or if you will go up to Pichincha summit
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful and unique property and everybody was so lovely. I wish more people would have the chance to stay here. It was fairly empty…. We had a two-story room with a wood-burning fireplace downstairs. I have never stayed somewhere with that sort of amenity.!
Stayed 4 nights in May 2025
Verified review

6/10 Okay

Hamza

Liked: Cleanliness, staff & service
One of the best views you will find but we were the only guests in the hotel. Isolated mountain that can be scary. Staff is one of kind. Great service. The road to get to the hotel is very rough and steep. Distance from the airport is an hour but on hotels.com it says 33 min. That was misleading and caused getting a ride early in the morning be unpredictable
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We entered Ecuador completely blind not knowing what to expect and on arrival were met by a national strike, riots and soldiers on the streets, suffice to say we were a little scared. However our initial impressions and experience soon turned into one of the greatest countries I have visited, and undoubtedly the best hotel I have ever stayed at, seriously if you are ever in Ecuador (and you must visit) you have to stay at the Hacienda Rumiloma it is a wonderful hotel that not only treats it's guest like family, but is run entirely by the workers as a collective. I honestly have never felt so welcome and safe away from my own home. When the tensions died down we were eventually able to leave our hotel and explore the capital visiting the old town and the equator with our amazing tour guide Andres from the hotel. We also went on amazing hikes with some of the best views I have ever seen just behind the hotel! 100% must visit!
Stayed 5 nights in Oct 2025
Verified review

4/10 Poor

Margaret

Disliked: Staff & service
Failed to show up for airport transfer to property. We got a taxi that got lost then was unable to climb the mountain due to their road conditions. We had to climb the mountain by foot to attempt to check in but the staff had already left for the evening and failed to respond when we continued to ask for assistance. Our flight arrived at midnight and at 2am my family was still not sure where we would be staying the next 3 days/nights. Taxi driver was awesome and found us a safe place to rest for the remainder of the morning until we could find accommodations.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastisk sted! Nydelige rom, utsikt, personale og ypperlig god mat!
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr ruhig gelegens rustikales Hotel

Es ist ein sehr rustikales Hotel am Stadtrand die Lobby und Baar haben viele uralte Requisiten. Wer mal kein standard Hotel sucht ist mit dem gut bedient. Die Essens auswahl ist nicht gross dafür aber exzellent. Auf wünsch wird oder service werden sofort zur kenntnis genommen.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso rodeado de naturaleza con linda vista a Quito, mi cuarto estuvo espectacular y la atención de primera.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar encantador, cuidan mucho de los detalles y el personal es súper amable y servicial. El lugar es muy cerca de la ciudad, pero distanciado lo suficiente para sentirse alejado y muy cerca de la naturaleza y respirar aire puro. Súper recomendado!
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

PABLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hidromasaje en la catedral es lo máximo.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Magical. Just magical. Stop reading reviews and book immediately!
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda staff was very attentive throughout the stay.
Stayed 3 nights in Nov 2020
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and amazing stay at Magical Rumiloma
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rumiloma The Best!!!

This was an amazing Sanctuary located in the mountains above the city of Quito. It was very easy to get there. We had the room called the cathedral which was amazing with a natural in-ground hot tub the authenticity of the rooms and the decor made you feel as though you are having the best Ecuadorian experience ever. They take care of you like kings and queens. The views are incredible of the mountains from the comfort of your bed and Lamas and peacocks at your windows and doors so peaceful so relaxing and they even have Wi-Fi LOL firewood for the bedrooms for the furnace and they bring you hot water bottles for your beds our family Can't Stop talking about how wonderful it was to stay at this Hacienda. My children are 11 and 14 and they loved it.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Peter J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HEAVEN ON EARTH

HACIENDA RUMILOMA IS LIKE HEAVEN ON EARTH, THE LLAMAS, THE PEACOCKS, THE FRESH AIR WAS ALL EXCELLENT. I SCORE THIS PROPERTY A 10. ALL THE STAFF MEMBERS WENT OUT OF THEIR WAY TO PLEASE US IN EVERY WAY. I WOULD MOST DEFINITELY RECOMMEND THIS PROPERTY TO ANYONE WHO WOULD LIKE TO SEE WHAT HEAVEN IS LIKE.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true paradise at a price that’s a total steal!

We stayed in the Cathedral suite for two nights. Our experience was simply unbelievable perfection. The suite itself is a palace and we could not believe this luxurious space was ours for just over $300 a night when such a room would easily cost anywhere between $1000 and up in the U.S. Not only was the room amazing, but the service and attention to detail was just incredible. Everything was just a dream - from the fresh fruit awaiting us in our suite to the turn down service including hot water bags heating each side of the bed, the absolutely breath-taking bouquet of roses in our suite and the rose petals spread throughout the rooms, the GORGEOUS decor. The restaurant, the bar and the grounds are also amazing. We spent our time watching the llamas, birds and peacocks that roam the property as well as hiking the grounds of the property in general. We also met the owner, Amber and she was amazing! Not only did she take the time to introduce herself and chat with us but she did everything in her power to make our stay as enjoyable as possible. Amber ensures our meals were to our liking, sent tea to our room to help with some altitude related discomfort, arranged our transportation to the airport, and even arranged for us to have an hour and a half massage in our suite which was really fantastic. Really, I can’t say enough about how amazing this place is and the staff that works there. They blew all of our expectations way out of the water and made us eager to come back soon!
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful, a wonderful, secluded get away in the mountains while still being 15 to 20 minutes from the heart of Quito. However, it didn't feel like you were anywhere close to Quito while there. The suites were phenomenal, the food was outstanding (and brought fresh to our room at the time we requested), and for no charge they filled the room with rose petals and a huge vase of roses for our honeymoon. The best part, though, was that our driver got his car stuck on the way up the mountain late in or wedding night, and when we called to tell them we would be late to check in, the owner herself drove down and gladly picked us up. That single handedly turned what could have been a terrible experience into a wonderful night, and for less than 300 a night, there is no way you can get a better location, good or service, in all of Ecuador, and definitely nowhere close to that quality for that price in the States. If you're ever in Ecuador, spend the money here. It will be more than worth every penny.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay.

A lovely hotel with tremendous style, personality and a view to boot. Amber was as good a host as one can hope for as she is so knowledgeable about the country and what it has to offer all variety of tourists.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. So unique. Staff was always ready to go out of their way to ensure guests comfort.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Lauren

Absolutely the best choice for our lounge zone! Friendly staff, well designed rooms (amazing bathtub!), food so good we took their class & Mercado visit package. The in-room fruit basket was superior and we wikipedia’d To figure out the cucumbermelon! Have already recommended Hacienda Rumiloma to other couples looking for a serious get away in a beautiful location.
Stayed 5 nights in Nov 2018
Verified review

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is wonderful! It is a beautiful mountain oasis just 10 minutes outside of quito. We spent 4 days here before going to the galapagos. We did various day trips outside of quito to explore. The grounds of the hotel are so nice the best part is almost being at the hotel! Innkeeper's family and staff take great care of you. Restaurant is great. You should stay here, there can't be any place better in Quito!
Stayed 4 nights in Nov 2018
Verified review

4/10 Poor

Walter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Lovely location and room but not much sleep...

Beautiful location (up a steep road that our Uber couldn’t quite navigate, so we had to walk the last half mile) with a lovely room with a bouganvillea growing inside. Food at the restaurant was fine, too. Visited in part to go birdwatching the following morning at 6am on a tour arranged by the hotel with a local guide. Was unfortunately kept awake till 2am by thumping music. Our group was told by the owner that we wouldn’t have to pay for the rooms because of the noise, which seemed very generous. Apparently owner later changed her mind, and I was billed in full. While owner and I have not been in contact, owner told other members of my group in an email that I had said I slept well.... the fact is, I didn’t. Lovely location but was frustrated by the loud music that ran late into the night at a place that also seems to want to care about nature.
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Approach with caution

A quirky lodge with a few suites in a valley above Quito, advertised as a natural oasis with birds hard to find elsewhere (they arrange guides) — why my group went. But the suites overlook the lodge’s restaurant / club and terrace, which also serves city visitors. We arrived Friday with a half-day bird tour set for 6 am. After early dinner in the then quiet restaurant (big portions, avoid the lamb stew) we fell asleep at 9:30. At 10:30 the club came to life. It was impossible to sleep for the bass thump and voices of revelers. Headphones did not work! The proprietress (American born) said the noise would stop at midnight. It ended at 2. I sadly missed the birding to sleep. My husband, son, and brother-in-law went: great birding, but they were wrecked. The proprietress told us after-the-fact it was busy every Friday and blamed the sound on a new DJ. She agreed to charge us only for food. She did not keep her word. She later offered us a partly reduced charge that compensated her loss with every conceivable fee. She claimed the noise levels outside her club “tested” at 36 dB (which googles to +/- birds singing outside a library!). She accused us of stiffing the guide, whom we paid directly after waiting half an hour for someone on her staff to show up so we could pay! When we disagreed she left the room charge at full price. So: Beware of noise on Friday night (Saturday too?), and the boss-lady’s promises. Good luck getting an answer on the service phone.
Stayed 1 night in Sep 2018