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Mercure Alameda Quito

3.5 out of 5.0

Recent guest reviews

My wife and I spent a total of six nights at this hotel as part of a trip that we made to the Galapagos Islands (four nights before, two nights after). This hotel is used by our tour operator, and based on reviews that we read online, we saw no reason to change hotels. This hotel is part of the French-based Accor group, which has locations around the world. Upon our arrival late in the evening, we were given two room cards for our room. Since we had been pre-checked in, there was nothing for us to fill out or complete. Very thoughtful. I had asked for a room on an upper floor, which was what we were given. The room was very clean, spacious enough and had all the usual amenities one would expect in an 'upscale' hotel. What we noticed that this hotel does not have is heating or air conditioning in each room. Now, since Quito is at an elevation of about 9,000 feet I certainly understand the reason for no air conditioning. But I was skeptical about not having central heat. Amazingly enough, our room never got cold, and we never had to ask the staff to bring up a portable heater. I guess a properly built and insulated hotel can save lots of money and protect the environment at the same time. We liked everything about this hotel, including the location. It is near a beautiful handicrafts market, lots of restaurants, some older churches and some parks. We were told, however, to be cautious at night if we walked more than 8 or 10 blocks south of the hotel. We took that advice Since breakfast was included with our room, we ate at the hotel. We were impressed with the selection and variety of everything offered. The staff was courteous and multilingual. We also ate at the cafe (other than the full service restaurant) in the hotel, and found it to be very good. The sweet potato soup was outstanding. The hotel has a gift shop, which offers an outstanding selection of local handicrafts. They also are one of the few places where you can buy postcards AND stamps. We had a very hard time finding each of these items. All-in-all we definitely enjoyed our stay here. The staff was professional yet courteous and friendly. The location is great. The food is good. The decor is very soothing and pleasing to the eye. We would definitely stay here again, and suggest you consider it too.

We checked in at 2am and had excellent service considering the time. The next day we went to the buffet and it was decent. That evening my daughter and I went to their in house restaurant for dinner and was very disappointed with what they brought us. We ordered the T bone steak and Shrimp and rice, the steak was suppose to be medium rare and it was really rare which for me was not that bad but the salt level on this steak was like Dead Sea level. Considering I actually ordered the shrimp and rice I traded with my daughter since we were both hungry and didn't want to find another restaurant. Our waiter disappeared after he served us and after waiting for a check for at least 15 minutes I went up and asked for the bill. They obviously knew he was out because they were talking amongst them selves and figured his code to get the bill. This hotel has been real good so far but this restaurant deal I can't get past especially since I'm paying more than if I was home in Washington. My kids would say I'm missing the best feature, their wireless is outstanding and super fast. We got two rooms, the one my wife and daughter stayed in was a Las Vegas Jr suite and the room my son and I stayed was pretty tiny compared to the one bedroom with a business space for the desk and couch that my wife stayed in plus the amenities that they got like a frig and tea for the hot pot was nice. I guess what I'm saying is keep your rooms consistent as amenities go.

This is my second stay at Hotel Mercure Alameda during this year. This time my room (#909) was not as impressive as during my first visit. While the rooms were the same, the major difference was in the bathroom - it was not as nice as before. I guess some rooms are more remodeled than another. Also no slippers or robes were provided in the bathroom this time. To add to my slight disappointment, my stay was on Saturday-Sunday and the Alameda Q cafe was closed. But that, I guess, is common for Ecuador, they allow their employees to spend weekends with their families - good for them! Breakfast (buffet style) was great and the staff is very friendly. Cannot comment on the cost of it since it was a part of out tour package. I didn't notice it the first time, but my tall daughter pointed out that the beds are too short. And this is true. If you 5'9'' and taller, your feet will be hanging off the bed.

We enjoyed our stay in Quito at the Mercure Hotel Alameda as part of our Gate 1 Ecuador experience. The hotel staff is very accommodating and goes out of their way to be helpful and answer all questions. The breakfast buffet that was included in our stay was excellent, especially the made to order omelets each morning. We also enjoyed a tasty dinner on our first night in Quito when we were too tired to go elsewhere. We were able to leave our luggage there on the last day of the trip as our flight out was at 12:30 am. Only a small complain. We had requested "one bed" in the room but during our stay on both ends of the trip, we were given a room with two small beds. Just a small inconvenience. Would recommend the hotel and the restaurant.

We have done the Ecuador tour thru Gate 1 travel for three years in a row and this hotel always go's out of it's way to make us feel so special. On this trip we came back early on the last day as I could not do the four hour city walk and hoped we could check in super early at 11 am-no problem, when we checked in at the beginning of the tour I requested a room with a bath-no problem, any time we came off the elevator with our luggage there was always someone to quickly assist us with handling of it. Need a taxi to the airport-no problem and the breakfast buffet is incredible as is their heart of palm ceviche. We never went out to eat as the food at the hotel was so good and decently priced. Other folks went to some of the restaurants suggested by our guide and were not impressed. I just smiled as the hubby and I ate well with room service and had incredible hot chocolate for dessert. Thank you for always greeting us with a smile and providing such super service every time we visit the lovely Ecuador!!

Nice hotel, located in area with lots of restaurants. Excellent service and upgraded to spacious suite. They respected our request for a quiet room. Would absolutely book the hotel again the next time.

We spent two nights at this hotel. Breakfasts were very good. The room was a suite with a separate living room. The room had a safe, refrigerator and free wifi. We were gone early each day and back late touring the city and surrounding area so sleeping in a clean room was our experience. The hotel room was part of Ecuador tour package so the daily rate was not an issue. The staff spoke English and were helpful. Overall -good

We 'bookended' our Galapagos trip here. It's a fair way out of town so not really a good location for sightseeing in Quito, but fine as a stopover on the way elsewhere. The rooms are comfortable with good amenities (but again no air-con), the staff were welcoming and efficient, and the restaurant was a good standard. A good, solid hotel for a few nights.

I arrived late at night and was given the option of choosing my room. After visiting 4 rooms, I chose one that was away from the street traffic and away from the elevator. Staff was helpful with luggage and giving information about breakfast location. Several days after check in, I suffered a bad accident which put me in the hospital for 2 days (badly broken ankle). Returned to hotel and was greeted by concerned staff. They gave me a wheelchair for my room so I could get around, brought meals up to my room and were helpful in so many ways I can't list them all!

Formerly the "Hotel Alameda Real", this has been there for several decades. Very good location. Not "very high luxury" but a solid business or holiday option with good rooms and high service level. Recommended

Roca E4-122 & Amazonas Ave Quito Pichincha

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in La Mariscal within 2 miles (3 km) of Basilica of the National Vow, Mercure Alameda Quito is within a few miles (5 km) of other popular sights such as Independence Square. This 143-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center. Located in central Quito, the hotel is also near El Panecillo and Quito Cathedral.


Enjoy dining at Spicy, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning off right with buffet breakfast served for a fee.


Mercure Alameda Quito's 143 soundproofed rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and bathrobes. Free bottled water, safes, and phones are also available.

Property features

Mercure Alameda Quito features a fitness center, free WiFi in public areas, and 7 meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and free newspapers.

Room options

Deluxe Suite, 1 King Bed

King 1 | Sleeps 2

Superior Suite, 1 King Bed (Privilege room)

King 1 | Sleeps 3

Superior Suite, 2 Single Beds (Privilege room)

Twin 2 | Sleeps 3

Superior Room, 2 Single Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 783 reviews