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HI Hotel Impala

3.5 star property

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Photo gallery for HI Hotel Impala

Reception
Front of property
Courtyard
Executive Room | Hypo-allergenic bedding, down comforters, laptop workspace
Breakfast and dinner served

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Colon #1 Col. Centro, Querétaro, QUE, 76000
  • Place, Alameda Hidalgo Park
    ‪5 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪50 min drive‬

Room options

View all photos for Double Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Double Room Standard

  • Sleeps 2
  • Free WiFi

View all photos for Double Room

Double Room | Hypo-allergenic bedding, down comforters, laptop workspace

Double Room

7.4 out of 10
Good
(14 reviews)
  • 97 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | Hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room

  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room

Executive Room | View from room

Executive Room

8.0 out of 10
Very good
(19 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Single Room

Hypo-allergenic bedding, down comforters, laptop workspace

Single Room

  • 86 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Single Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Single Room Standard

  • Sleeps 1
  • Free WiFi

View all photos for Quadruple Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room Standard

  • 107 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Querétaro

Located in Downtown Querétaro, HI Hotel Impala is within a 5-minute walk of Alameda Hidalgo Park and within 15 minutes of other popular attractions like Querétaro Regional Museum. This 112-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Alameda Hidalgo Park - 5 min walk - 0.3 miles
  • Querétaro Regional Museum - 7 min walk - 0.4 miles
  • Plaza de Armas - 7 min walk - 0.4 miles
  • Querétaro Cathedral - 12 min walk - 0.7 miles
  • Aqueduct of Santiago de Querétaro - 15 min walk - 0.8 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Taqueria los amigos - ‬5 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬5 min walk
  • ‪Taquería El Torito - ‬1 min walk
  • ‪Cooking Star - ‬4 min walk
  • ‪Tortas "Alex - ‬3 min walk

About this property

HI Hotel Impala

At HI Hotel Impala, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a business center, a computer station, and a terrace.
Guests can expect free WiFi and 32-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer rainfall showers and hair dryers. Other standard amenities include ceiling fans and phones. Housekeeping is not available.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 72 to 200 for adults and MXN 72 to 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe con Verde
  • Mesón Alameda
  • Sky Garden

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 200 per pet, per night, plus a deposit of MXN 500 per stay
  • Dogs and cats only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 72 to 200 for adults, and MXN 72 to 200 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is permitted at HI Hotel Impala.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

HI Hotel Impala
HI Hotel Impala Queretaro
HI Impala Queretaro
HI Impala
HI Hotel Impala Hotel
HI Hotel Impala Querétaro
HI Hotel Impala Hotel Querétaro

Frequently asked questions

Is free cancellation available at HI Hotel Impala?

HI Hotel Impala offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at HI Hotel Impala?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at HI Hotel Impala on Jun 21, 2026 start from $46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near HI Hotel Impala?

This hotel is situated in Downtown Querétaro within a 10-minute walk of Alameda Hidalgo Park, Zenea Garden, and Plaza de Armas. You'll also find Aqueduct of Santiago de Querétaro and Puerta la Victoria less than a mile away.

Is there parking available at HI Hotel Impala?

Yes, self parking is offered for free at the hotel.

Does HI Hotel Impala have a casino at the property?

No, HI Hotel Impala doesn't have a casino.

Is there an indoor pool at HI Hotel Impala?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at HI Hotel Impala?

Couples staying at this hotel will appreciate amenities like a down comforter and a rainfall showerhead as well as a restaurant.

Are there hot tubs at HI Hotel Impala?

No, there isn't a spa tub at this hotel.

Does HI Hotel Impala feature a restaurant that includes a breakfast menu?

Yes, HI Hotel Impala serves a cooked-to-order breakfast for a surcharge each morning at Mesón Alameda.

Does HI Hotel Impala allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at HI Hotel Impala for a fee of MXN 200 per pet, per night. A deposit of MXN 500 per stay is collected.

Are there connecting rooms at HI Hotel Impala?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to HI Hotel Impala?

The closest major airport to HI Hotel Impala is Queretaro Intl. Airport (QRO), which is 20.5 mi away (37 minutes by car).

Are there rooms with balconies at HI Hotel Impala?

Yes, some guestrooms at HI Hotel Impala offer a patio.

HI Hotel Impala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 212 out of 628 reviews
Rating 8 - Good. 139 out of 628 reviews
Rating 6 - Okay. 123 out of 628 reviews
Rating 4 - Poor. 83 out of 628 reviews
Rating 2 - Terrible. 71 out of 628 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Vanessa

Older hotel but great location
Stayed 1 night in Oct 2025
Verified

8/10 Good

Thierno Sadou

Liked: Cleanliness, staff & service, property conditions & facilities
Well located and great staff
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Adriana

Liked: Amenities
Excelente hotel
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Thierno Sadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Johnny

Liked: Cleanliness
good place
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Polly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Personal amable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Centro. Beautiful Park and other sites very close. Great room for the value too.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed. The room is nicely decorated. It has its own bar and restaurant, but there also lots of eating options nearby to fit all budgets. The famous Alameda park is right across the street.
Stayed 1 night in May 2024
Verified

8/10 Good

Bryan Daniel

Liked: Staff & service
The hotel is old and the hallways look creepy, but, overall, the location is great and it is affordable. Quality is adequate for its cost.
Stayed 1 night in May 2024
Verified

6/10 Okay

Jose

Liked: Staff & service
I stayed for one night because I was flying out the next morning, the staff is really nice. Check in was easy and my room is ready. Only issue is a lot of transient loitering around the property and can be heard drinking and being disruptive throughout the night, it was a little unsettling.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities
The staff is nice and friendly. The building is too old and the rooms have not ac.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Carlos

Nice
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Gabriel

Ok
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Jorge Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Dora

Too noise you can’t sleep well in a very comfortable bed
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a good hotel. Very bad hotel, no AC, no amenities, terrible location, shady everywhere you go
Stayed 1 night in May 2024
Verified

2/10 Terrible

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No AC and room was very small.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Linette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal cero flexible
Stayed 1 night in Apr 2024
Verified

4/10 Poor

Brian

Disliked: Staff & service
has loud music, they tell me until 02.00 so i will not get any sleep. I will NOT be back!
Stayed 1 night in May 2024
Verified

8/10 Good

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones estaban con lo necesario atención muy buena
Stayed 1 night in Feb 2026
Verified

4/10 Poor

flor

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación siempre que llegamos olía a humo de cigarro y se suponía que era libre de humo, tiene solamente 4 planchas para todo el hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y estancia, sin duda volvería a reservar en este lugar
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bueno, la habitación es limpia, EL LAVAMANOS NO FUNCIONABA BIEN, NO SE HIBA BIEN EL AGUA. La ubicación es muy buena. OTRO DETALLE QUE NO TE DICEN ES QUE TIENE UN BAR EN LA TERRAZA Y LA MUSICA TERMINA HASTA LA 1 AM. NO SE PUEDE DESCANSAR COMO QUISIERAS.
Stayed 1 night in Jan 2026