The Preserve at Los Altos4.5 out of 5.0
Recent guest reviews
If you like beautiful open spaces, then this is the place for you. As someone who doesn't like big cities in general, I appreciated how lax everything was. I didn't feel like I was in a hotel, but I felt like I was in Costa Rica. I liked that not all the amenities are in one building, forcing some of the American tourists to walk a little bit for once. Friendly staff. Everything I wanted to do was within walking distance from me and that added immensely to my experience. Weather was a bit rainy when I was there but you can't blame the hotel for that.
This is a nice hotel with big suites with full kitchen. Nice swimming pool, there is a small "beach" for the guests which is very rocky and not easy to get to. Found the staff to be very helpful. There was a game room and a small gym so overall had lot of amenities.
Spent a weekend with my kids and it was really a lovely place set high above a hill overlooking the Pacific Ocean. Well appointed and spacious. Very contemporary design. Great breakfast and a cool pool as well. Close to great restaurants and Park
The photos on line looked impressive... however upon arrival part of the lobby and grounds were under construction or repair. ( this was off season when we were on vacation so I'll give the benefit of the doubt). The apartment was enormous, but a lot of wasted space... beds were VERY hard and you'd almost be better off sleeping on the tile floor. The 1 km road to the private beach ( a shuttle takes you there)... was very disappointing and not attractive at all and huge rocks border the shoreline so swimming is difficult if not impossible at best. Not worth the $500 per night.
I have delayed this review as I waited for a resolution to my issues with this hotel and with the company I booked with, Expedia. I booked the hotel on Expedia and was presented with a 3 bedroom suite, 2500 square feet, 1 king bed, 1 queen bed, and 2 twins. It was very expensive for me, and especially since there were only 3 of us travelling. I dismissed staying here at first because of the cost. Eventually I decided to splurge, rationalizing it as a once in a lifetime trip for me and my teens, one who is graduating in a few months. One of us is celiac so having a kitchen was great, and the teens would appreciate having their own bedrooms. Being on a nature preserve is nice for me for when they sleep in, and the final determining factor was a gym with treadmills, which the hotel management confirmed with me before I booked. When I arrived, my first impression was that I didn't expect a nature preserve to be located 50 metres off of the noisy main road. But we were quickly relaxed by a warm welcome, a cool drink and a room "upgrade". We were shown to our suite, which was on a higher floor but practically on the main road. The elevator lets off in the suite, and it was huge, with three bedrooms. We were immediately informed we were not allowed to use one of them. I tried to explain my understanding but he said that we only paid for 2 rooms. When I went back and looked at my booking it simply said Suite Oceanview Treetop, extra person charge may apply. My daughter and son got changed and headed for the gym, to discover there were no treadmills. The front desk indicated they were broken and removed for repair, and arranged for them to go to a private gym across the street. I emailed the manager with my question about the extra person charge that came with losing a bedroom. I have never heard back from management about that. I was ignored while I was there and continue to be ignored. Expedia has also ignored the issue. Each party points at the other to be "at fault". My simple problem is that I would not have booked such an expensive hotel, if I knew I was paying more money for less space. Expedia does not acknowledge their website is misleading. So go to this hotel expecting to have money taken from you at every turn. The staff make you sign for your "free" breakfast to ensure you tip. The 2 for 1 happy hour drinks at the bar are more often than not charged full price and you need to double check your bill. They charge a premium to help you book an excursion that you can book on your own for less. The massive suite had a full kitchen, but no dishwasher. There was a hole in the cabinetry where that should have been. The air-conditioning for the bedrooms cools all three rooms, or none. So even though we weren't allowed into the third room, we paid to cool it when the AC was on in the other two rooms. Not so ecologically friendly. The master bedroom in this unit, had a balcony view of a concrete wall, and if you step outside, the main road. The road noise starts at 5:30 am and goes until about 10pm. If you have money to burn, the suites are huge, and great for larger groups. Ask for the building further from the road. If you look towards the ocean and not the road the view is lovely. The grounds are amazing. The pool scene was very pleasant. The trails and nature preserve saved the whole experience for me. Monkeys and birds visiting, sloths in the trees. The food at the restaurant was good, not great, but were helpful accommodating the celiac in our group. Most of the staff were friendly, although working hard for tips (underpaid?). The location close to the road is convenient in that there are a bunch of good restaurants, bars and shops within walking distance. This we liked. I've learned a few lessons from this experience. I am not a luxury traveler and can't afford to "splurge". It took 2 long phone calls, and 5 emails to Expedia, over a month, for them to dismiss me outright and point their finger back at the hotel.
I visited for a weekend and it was a great surprise discovering this great location! The condos have a great design and the concierge service was incredible! The hotel amenities are great! The infinity pool area, jacuzzi is great for relaxing! We saw lapa roja bird flying over the pool area! We went late for breakfast and they reopened breakfast for us! Greatly appreciated! We had breakfast watching the spider monkeys next to us! Overall I had a great weekend and rested on a great facility with great costumer service! Thank you! Emersson
I don't usually take the time to provide reviews, but I was so impressed with my stay that I felt compelled to help others take advantage of this special place in Manual Antonio. Fantastic rooms, unbelievably helpful staff - perhaps the most beautiful restaurant setting in the area - early morning breakfast in this outdoor paradise overlooking the Pacific was just perfect.
We just returned from a 6 day vacation in Costa Rica and had the best experience staying at The Preserve at Los Altos. I was there with my 2 adult sisters, my 25 year old son and 16 year old daughter. The apartment style lodging was so spacious, there was plenty of room for all of us. So clean and stylish, and what a view! All of the employees were very friendly and Jonathan, Fabio and Caesar at the front desk were so helpful. They arranged tours for us, and transportation. They made suggestions of where to go and what to do and always greeted us with friendly smiles. If you decide to walk the trail to the beach, be aware that it is easy to get lost and end up on the beach of another resort where the employees are not so friendly! The beach itself is small and rocky, but it is secluded and relaxing. Adrien who works there was very friendly and attentive. We enjoyed a really nice lunch that was driven down to us from Karolas. When we were ready to return to the resort, he radioed up and they sent transportation to drive us up the steep hill. Speaking of Karola's, the open-air restaurant has a wonderful view of the ocean. The food is very good and as with the rest of the resort, the staff is attentive and very friendly. We enjoyed delicious complimentary breakfast every morning and I'm sure we gained some weight from the most delicious French toast we have ever had, made to order by a very talented chef before our eyes. He also made the most amazing pancake art- toucans, flowers, monkeys, which were also delicious, but believe me, the French toast was well worth the calories! While we were at Los Altos, we saw a lot of adorable monkeys and a few glimpses of some sloths. The pool is very nice with a beautiful very of the ocean. It is well worth it to go to the pool in the late afternoon as the monkeys tend to come out around 4 o'clock, you can enjoy 2 for 1 happy hour drinks served by another group of friendly staff members, and watch the beautiful sunset on the ocean. One last thing. We were very concerned about traveling so close to the rainy season. Do not believe your weather app! Our entire week's forecast predicted 60-80% chance of rain every day and it didn't rain a drop! The weather was gorgeous. We had an amazing time at Los Altos and will definitely stay there again on our next trip to Costa Rica!
If you would fancy rising in the morning and going for an invigorating walk in the forest (yes!!! In the rain forest!!!) this is the place for you! Then there is the stunning private beach ! Yes ! A private beach surrounded by the rain forest...: I think I said enough! Stone throw from beautiful restaurants and a lovely yoga studio ! Sunsets in the bar pool area hot tube.... Perfect for families ! The rooms are luxuriously appointed and enormous! People like Gabriel and so many others make you feel at home !
Of all the places we stayed in CR, this is the place I would absolutely 100% make a beeline to come back to. First of all, it is simply gorgeous. The "rooms", the views, the beach. All of it top notch. I put rooms in quotes because it was a 3 bedroom 3.5 bath condo with a full kitchen, living room, and dining room. The elevator opens up right into the unit. Which is so awesome. That's been on my bucket list ever since I saw 3 Men and a Baby back in like 1985. There is a private beach just for use of guests at this hotel. It is about a mile down a cliff, so they have a pick up that will drop you off and pick you up whenever you want to go. Just ask and they take you. The was probably our favorite part of our stay. We just arrived after a long 5 hour drive from the Arenal area, immediately put on our suits and headed down. We were literally the only people there. This whole beach on an enclave with nothing but gorgeousness as far as the eye can see, no other sign of life. Holy cow did we feel special. The waves were perfect-- big enough to jump and ride in and have a blast in, but no real current to worry about my boys (ages 11 and 7.5) getting pulled under. The food at the restaurant was not really our favorite, at least for dinner. Sandwiches at lunch were pretty good. We did order room service one night and enoy it in our room while relaxing after an exhausting day of hiking, surfing, and being in the sun. It was just perfect. On our 2nd night there, a troop of squirrel monkeys joined us at the pool. This is a once in a lifetime experience if there ever was one. They were jumping all over the people. Just hanging out. Truly unbelievable. We are so lucky to have seen it! I honestly can't say enough great things about this place. For the price, you get all that you could ever dream of and more. Book this place now!
Located within a 5-minute walk of Finca Naturales Wildlife Refuge, The Preserve at Los Altos is within a 15-minute stroll of ADR Adventure Park. This 4.5-star condo resort has 26 guestrooms and offers conveniences like free breakfast, a full-service spa, and a private beach. In the mountains, the condo resort is also close to La Playita and Biesanz Beach.
Free full breakfast is served each morning from 6:30 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The 26 air-conditioned condos feature kitchens, 2 bathrooms, and balconies. There's space to spread out with 3 bedrooms, living rooms, and dining areas. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer free toiletries. Minibars, coffee makers, and safes are also standard.
Guests of The Preserve at Los Altos enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CRC 89000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach condominium resort include a fitness center, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 505 reviews