The Preserve at Los Altos4.5 out of 5.0
Recent guest reviews
We decided to stay at Los Altos because we wanted a place for our family to stay together. We couldn't have been more pleased with the gigantic suite -- about 2250 square feet -- that was well appointed with quality materials and intelligently designed. There were three separate bedrooms, each with their own balcony, so that it was easy for our large group to have private spaces. The common space was huge and very good for socializing as it was combined with the kitchen with large island. This was important to us as we had planned to do our own cooking (although in the event we were too lazy to carry out that plan). The beds were good, the bathrooms were superb and the whole place was very neat and clean. There was only one problem we had with the suite: the wireless was great in the front but non-existent to the rear, where our kids were staying. (Come to think of it, maybe that wasn’t so bad a situation...) The service was extraordinarily responsive and well informed. Our initial room had been recently painted and we requested a change to a new suite. This change was effected immediately by Cesar, who was incredibly friendly and sympathetic in the transfer and its aftermath. For example, because we had two sets of key cards and were tired from travelling, we kept on using the wrong keys and Cesar had no trouble sorting that out for us. The other front desk staff were no less friendly and effective. When looking to arrange parasailing, Jonathan took charge and in no time at all worked on our behalf to get us the specific time we wanted and that had initially not been offered. When we wanted a special night out, Fabio arranged all the details. Room service was extraordinarily fast -- some of the fastest I've ever experienced (thanks Glen!). Lenny was also very helpful when we wanted to go to the private beach. The laundry service is a GREAT DEAL. It's done by weight, not item, so it's really worth it to keep the lightweight fast-dry outer wear from stinking up the place. the turnaround time is overnight or four hours. The beach itself was beautiful but very rocky. When we arrived, Byron quickly set up loungers and beverage service for us. The pool at Los Altos is not right next to the main building but down the hill a little. The pool is amazingly beautiful and the staff there, Gabriel and Stephanie, kept us well fed and watered. It’s hard to overstate the beauty of the pool area but you can see the snaps provided. For breakfast, the restaurant had a great spread and the chef is a real maestro at making artistic pancakes. I’d also like to point out that the best butter I’ve ever had was included with the pancakes. Our mesero, Andreas, was very helpful and informative, offering great information about Quepos / Manuel Antonio area in which he grew up but also general insider ideas on Costa Rica overall for our next trip. Honestly, though, I hope our next trip to CR includes a stop here, as the apartment-style living quarters were good enough to live in permanently and the staff and service were outstanding.
Some friends and I stayed at the Los Altos for 2 nights after having led a yoga retreat in Santa Teresa. We found the staff to be super friendly and helpful. The rooms are stunning and really big. It is a great place to stay if you have a group of 3 or more. The swimming pool area was very nice with a view out to the ocean and you could watch sunset each evening either from there or from a room inside the spa as you are receiving a massage. The food at the restaraunt was very good as well. And the location is very central so it is easy to get to the National Park and the beaches. Highly recommended!
We stayed at Los Altos for four nights in June. Our party was two adults and three children, and we were incredibly happy with our experience. The staff (Fabio, Andres, Lenny, Jonathan, Cesar, Gabriel, Stephanie, and Omar) were genuinely friendly, very knowledgeable, fun to talk with, and patient with all of us. They smilingly listened to our attempts at Spanish, which we were trying to learn, and helped us with our vocabulary and pronunciation, but when we were tired, their English was perfect both in-person and on the telephone. The apartment was beautiful, perfect for a group, with three bedrooms, a kitchen, and three balconies, one with a view of the ocean. My only tip is that the private beach that is part of the grounds is very rocky and it is difficult to swim there, unless the tide is low. (We never managed to find ourselves on the beach at low tide, so we didn't get to swim there.) However, the gentleman who works on the beach couldn't have been nicer or more helpful, arranging chaise lounges, boogie boards, and calling for the truck which drives you from the hotel, down a beautiful path to the water. The pool was gorgeous, and we were surprised and delighted to find the game room filled with ping pong, Foosball, air hockey, and pool, rather than video games. Our family spent some great nights there. Thanks so much, Los Altos!
We stayed in Los Altos for two nights in early June and were very happy with our stay. We had a little issue with some ants in one of the beds, however that's to be expected because you're in the jungle! They were very quick and cleaned the beds again and offered us a discount - we were extremely happy with the customer service. From the minute you arrive, you are taken care of. The front desk attendants were always happy to see you and knew you by name. It is a very special place and the rooms are gorgeous! This property was built as condos so you get large homes (we had the three bedroom unit) and gorgeous views. We will definitely be staying here again.
My family and I stayed for 6 days at Los Altos recently and LOVED it! The condo was large, clean and even on the 3rd floor we still had a nice view. The pool was just as the pictures had looked.AMAZING! The private beach was nice, but be aware that it is rocky so wear water shoes. Fabio and Lenny were the best and helped us with all of our excursion reservations, and where to go and how to get there. We look forward to returning in the future.
The website didn't properly represent the actual place. We were in off season for them I suppose, but it was vacation season for us. There was construction going on so tough to sit at the pool. First day we walked down to beach which had no chairs, was unkempt and not pleasant. We could not go that day as there was road construction so the staff couldn't take you or pick you up. They did however take us to another beach. I would not recommend any of the beaches we saw, including in the park, unless you like black dirt sand. Room was quite large, but smelled musty. Would not recommend for the cost.
If you like beautiful open spaces, then this is the place for you. As someone who doesn't like big cities in general, I appreciated how lax everything was. I didn't feel like I was in a hotel, but I felt like I was in Costa Rica. I liked that not all the amenities are in one building, forcing some of the American tourists to walk a little bit for once. Friendly staff. Everything I wanted to do was within walking distance from me and that added immensely to my experience. Weather was a bit rainy when I was there but you can't blame the hotel for that.
This is a nice hotel with big suites with full kitchen. Nice swimming pool, there is a small "beach" for the guests which is very rocky and not easy to get to. Found the staff to be very helpful. There was a game room and a small gym so overall had lot of amenities.
Spent a weekend with my kids and it was really a lovely place set high above a hill overlooking the Pacific Ocean. Well appointed and spacious. Very contemporary design. Great breakfast and a cool pool as well. Close to great restaurants and Park
The photos on line looked impressive... however upon arrival part of the lobby and grounds were under construction or repair. ( this was off season when we were on vacation so I'll give the benefit of the doubt). The apartment was enormous, but a lot of wasted space... beds were VERY hard and you'd almost be better off sleeping on the tile floor. The 1 km road to the private beach ( a shuttle takes you there)... was very disappointing and not attractive at all and huge rocks border the shoreline so swimming is difficult if not impossible at best. Not worth the $500 per night.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Finca Naturales Wildlife Refuge, The Preserve at Los Altos is within a 15-minute stroll of ADR Adventure Park. This 4.5-star condo resort has 26 guestrooms and offers conveniences like free breakfast, a full-service spa, and a private beach. In the mountains, the condo resort is also close to La Playita and Biesanz Beach.
Free full breakfast is served each morning from 6:30 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The 26 air-conditioned condos feature kitchens, 2 bathrooms, and balconies. There's space to spread out with 3 bedrooms, living rooms, and dining areas. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer free toiletries. Minibars, coffee makers, and safes are also standard.
Guests of The Preserve at Los Altos enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CRC 89000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach condominium resort include a fitness center, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 514 reviews