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The Preserve at Los Altos

4.5 out of 5.0

Recent guest reviews

Before even stepping foot here, the staff was fantastic about communicating to answer questions and arrange transport from San Jose and tours/spa treatments for during our stay. The Penthouse was AMAZING in every way shape or form and worked perfect for a group of 8--every room has a balcony. The views, well, you'll have to see for yourself! Amenities were great--we basically hung out at the pool the whole day. Happy hour everyday from 4-6 couldn't be better. Breakfast was delicious mix of continental and local favorites with the best views (of monkeys and macaws and the sea). Spa staff was both so courteous and so great at massages/scrubs. The aura there was perfect. Staff helped arrange ziplining that had one of the best (of many) meals we had at the end. Chef Canutto was the perfect sendoff as he and some of his gang cooked us an amazing meal in the villa our last night. I recommend Adrienne's across the way for great food, drinks, and great prices on gifts like coffee and trinkets. The ONLY down side is the beach which is not great or easy to get to but the staff are always available to drive you down AND pick you up. I heard the public beach 15 minutes away was better, but we did fine by the pool. I'll be coming back hopefully next year! :)

We had high hopes and looked forward to our stay based on some of the reviews. While the staff was nice enough, every other aspect disappointed. Each condo has the elevator that stops at the particular floor and supposedly needs a key. The problem occurs when you want to leave and push the elevator button: on 2 occasions the door opened to our condo with an elevator full of people. Not very secure. The condo has a spacious living area, but the back bedrooms were extremely small. The "master" bedroom is large enough, but it has the design that essentially combines the bedroom and bathroom with only a partial wall between the two. Very poor design and makes it difficult to keep from waking anyone else in the bedroom. The bed is just plain hard. Not particularly comfortable. Only one bath towel per person is supplied and only one small hotel sized bar of soap is supplied. Breakfast was included, but we have literally gotten more variety and quality at Holiday Inn. The place has room service, but would not supply a menu. The service comes from a restaurant on the property and I was told that I could take pictures of the menu with my phone so that I would have it. We did have dinner and some food at the pool, which was decent quality. The pool is nice and large. Plenty of seating and there is service. There's a great view. The beach is another story. The private beach is a rocky beach (a warning sign even indicates that) that we were shuttled to in the back of a pickup. Service at the beach was brought from the restaurant, but the order was wrong and the drinks were melted by the time they reached us. It is secluded, but really very inconvenient. Exercise facilities are inadequate and basically severely worn out. The equipment is rusted, there was no water in the cooler, no towels available (guess you need to use that 1 bath towel) and no sanitizer or wipes. There is a single treadmill and 3 spin bikes, but 2 of the 3 bikes had non-functional pedals. Ultimately, the only reason we decided on 2 stars is because the staff was attentive when we made requests. Aside from that, we didn't find anything that may expectations and would neither stay here again nor recommend it to others.

When your private elevator stops in your suite you know you have arrived to luxury. We had a 3 bedroom place for the two of us, fun getting lost, wonderful accommodations with all the bells and whistles. Prepare your own meals or dine locally. Very modern design, lots of space, hard to leave!

Odd comes to mind with Los Altos. I'll start by mentioning that the entrance was under construction, which always throws a place off. The positives: large, large accommodations, nice sunset view (we had the penthouse), and a nice pool. Everything else felt a little off, like maybe the hotel opened too early, ahead of itself. There are a lot of kinks to work out. For example: the elevators which are supposed to only open into your apartment, do not. More than once, I used my keycard and it took me to another room/apartment, which meant I could have waltzed right in. Housekeeping was slow so that one day we didn't get it at all because we returned at 4:00 pm from a day out and wanted our rooms to ourselves so when they called a five to come up, we said no. Our room for 4 people was actually TOO BIG and we met other families who said the same. Los Altos needs to understand that luxury does not only come from size, especially when you have young kids. We had four full baths and a half bath and yet not one tub. Kids need a tub. Really, not one? And the showers were umbrella/rain showers only. I've never seen that without a handheld or wall option. It's hard to just rinse off in a rain shower without getting your head completely wet. And no towel hooks. See what I mean about missing essentials? No one thought to add towel hooks?! The AC was so loud, and there are no towels at the pool. You are expected to bring them from your room, though you can leave wet towels in a garbage can at the pool. There was nothing on the walls in our giant apartment, nothing, not even the nice canvas they show on the website. Just lots of scratches. Oh and they claim to offer room service, but there was no menu anywhere in the room. Restaurant food was so-so, basically what we encountered throughout our stay, though the breakfast grill master made great French toast and pancakes shaped like animals for the kids. He was great! We didn't have billing problems, but in our time in and out of the lobby I heard two other families trying to straighten out wrong charges. Finally, the beach is rocky and a long walk back up. At check-in we were told that a bus circles every fifteen minutes from the beach to ferry people back up the hill, but then we learned that you actually have to request the bus before you leave the hotel. It doesn't come without request so you have to know how long you plan to stay at the beach.

My family stayed at Los Altos few years ago. We enjoyed it so much we decided to return, and it was worth it! If anything, as the hotel is now a few years old, they have had some time to improve it. We liked it the first time we were there, but now everything seems to be a bit smoother than when it was brand new. Some improvements have been made, and the staff, who we were very fond of before, are even friendlier and more attentive now The wifi in the rooms has gotten better, far more reliable. There is now a grill at the infinity pool, and wow, food is great there, as is the service. Karolas, the on-site restaurant is beautiful, elegant, and has we believe, has some of the best food in Manuel Antonio. There were families, couples, newlyweds and older people there, all seeming to be enjoying themselves. Cosmopolitan, global crowd, we heard a few different languages at the pool The staff is terrific. From the from front desk, to the restaurant staff, even the cleaners, everyone has a smile and we can't imagine them being more helpful, so congrats to the hotel management them for that! We do recommend you come with a group, as the suites are enormous, with three bedrooms, so take advantage of that, split the cost with family and/or friends

I really don't have enough good things to say about Los Altos. We stayed here (my mother, sister, father and I) for 5 days last week- and it greatly exceeded our expectations. The pictures don't do it justice. The condo/apartment was HUGE- almost too much space. The pool was absolutely beautiful, with amazing service, clean amenities, and an unparalleled view. The restaurant is absolutely delicious- the tuna wrap was honestly one of the best things i've eaten in a while- and i'm a huge foodie. The free breakfast is also delicious- much higher quality than what you would expect of a free hotel breakfast. Also Cafe Milagro is right around the corner from the hotel- highly recommend this restaurant as well. Additionally- I fell and sprained my ankle the first day I was there. The hotel staff went above and beyond to make sure I was able to get rides to/from the pool/beach, restaurant, etc. The staff was more than just friendly- they were genuine and caring, and really made this stay special. Fabio and Enzo are my dudes- shoutout! We also met the owner while we were there- very very nice guy. Overall- wonderful experience. Would go back tomorrow if I could.

Our suite at Los Altos was luxurious and spacious. The view was not impressive but we knew we weren't paying for a sweeping vista when we selected our suite. The hotel's restaurant served delicious meals. Breakfasts were ample and varied. There were sufficient choices on the menu allowing us to choose light lunch meals. My one complaint is that the pool is undersized for the number of guests. There were likely engineering problems with the site which determined how large the pool could be but that was a disappointment. And a word about the staff. Everyone was friendly and eager to be helpful. We were impressed by that. We would return to Los Altos. Carol

The hotel didn't have our reservation - I reserved through Orbitz but had emailed with the hotel several times prior to arrival. They had a room for us but it wasn't ready until after six for check-in. The rooms are huge with full kitchen (I think they have some smaller rooms too). There are three bedrooms but as far as I could tell you pay extra for each bedroom you use beyond the first. The included breakfast is pretty good and the restaurant is a beautiful setting. The pool is also nice. There are a few trails around the property - one going down to the beach and the have a shuttle that can take you to and from the beach. The gym is pretty minimal.

Suite was incredible! Three large bedrooms. Master bedroom has its own bathroom plus two additional bathrooms. Full kitchen with barstools PLUS full dining table & chairs. Large living room. Three beautiful balconies. Pool was gorgeous. Friendly, helpful staff.

Our husband and I just stayed at Los Altos and really enjoyed everything there, soo quiet cause October is a low season, good food but didn't have the opportunity to check the restaurant they have (they were making repairs for high season). The rooms are good and really spacious, we loved it and will recommend to stay there but I think there may be a better hotel for couples, more romantic or something, but for a group of friends/family is perfect to stay!

Kilometer 4 on main road Manuel Antonio Puntarenas

The Preserve at Los Altos places you next to La Selvita and within a 5-minute walk of Finca Naturales Wildlife Refuge. This 4.5-star condo resort has 26 guestrooms and offers conveniences like free breakfast, a full-service spa, and a private beach. It's in the mountains and also a short walk from ADR Adventure Park and Costa Rica Tropical Skydiving.


Dining

Free full breakfast is served each morning from 6:30 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 26 air-conditioned condos feature kitchens, 2 bathrooms, and balconies. There's space to spread out with 3 bedrooms, living rooms, and dining areas. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer free toiletries. Minibars, coffee makers, and safes are also standard.


Property features

Guests of The Preserve at Los Altos enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for CRC 89000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach condominium resort include a fitness center, free WiFi in public areas, and a meeting room.

Room options

Penthouse, Ocean View

Queen 1 | Sleeps 8

Panoramic Suite, Ocean View

King 1 | Sleeps 6

Suite, Ocean View (Treetop)

King 1 | Sleeps 6

Suite (Rainforest)

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 483 reviews