Quality Suites Quebec2.5 out of 5.0
Recent guest reviews
I don't think I ever gave two stars yet.... Second star was only because front desk staff was really nice. Got first room, stained carpets.... i mean just awful. I travel in Quebec and throughout world, it is the first time I ever asked to change rooms. I told front desk about the very stained carpets in my room and she told me " I know, most rooms are like that" ..... really? Third room was ....well better. Notice pet friendly hotel...hummm. Will not go back again. Do not face highway! Old windows will make you feel like you are sleeping on shoulder.
I just stayed here for a few days and while the hotel needs some updating, I thought it was fine. It was clean and my actual stay was pleasant. The staff were helpful and friendly. The hotel has a hot breakfast which is sufficient. In terms of location, this hotel is not in the downtown, but it us only a 10 or 15 min drive from all the attractions. It's right next to a large mall and there are some restaurants nearby, though you may have to drive to a few. Again, not a bad place to stay.
The check-in was nice and easy, and the room was available before the check-in time. Unfortunately, the hotel had not received my special request, but was able to switch rooms to accommodate. The room was clean, but the bathroom sink had some rust on the bottom. It was however very noisy, and not from outside noise, but from the air conditioning and heating system. Other guests heard the same thing all night. Very hard to get some sleep when you hear the HVAC system start every hour! Bad surprise at breakfast: we get to the breakfast area at 8:30am on a Sunday and there is a HUGE line-up. Also, not much space to sit. People were grabbing something quick and eating in their room. Seems the bottleneck was the waffle maker (there is only one) and it takes 2.5 minutes to make one. Would be nice to have some Pam since the waffles were constantly sticking to the pan. All the staff was very polite, helpful, and smiling.
Not easy to find, considering Ville Quebec traffic patterns, but a very nice hotel with beautiful suites. Two rooms, two TVs, very large with plenty of closet space and soft chairs. A/C through ventilation system. Staff very courteous, convenient parking. Excellent internet, good bilingual TV selection. Hot breakfast not much - pre-formed egg and sausage patties. Altogether a very comfortable, well-appointed experience.
I was told I had a non smoking suite..the hotel has intermingled smoking and non smoking rooms. The hotel was tired...carpeting dirty. My toilet had a constantly running water flow. We could smell smoke and then noticed ashtrays in the room. I complained at the desk and they blamed the comfort suites booking system...suggested we should have called directly. Breakfast was marginal. Probably the worst Quality inn suites I have ever stayed in.
On asking from front desk staff Vallery, why I get bad rooms with bed in closet and big conference table room in room, Front desk staff first explained that you booked this particular room. I informed that I didn't booked this kind of room, she said you might not have looked into fine print. On double checking my booking detail, I went to her again and explained the my room booking does not have any thing in fine print about the bed in closet and conference room table in room, then she said, because you booked the room via internet, that is why you got bad room. It is better, you book next time by calling direct to hotel to get good rooms.
Curtained French doors leading into bedroom with King bed, dressing room area with closet, mirrored vanity & bench, Jack & Jill bathroom, living room with lumpy but okay sofa bed, dining room table with 4 chairs, kitchen area with cupboard, sink, fridge/ micro. Free parking, WiFi, pool, elevator, hot breakfast. We were surprised at the small breakfast room considering the size of this hotel. Breakfast 6:30-9:30am boring but adequate...un browned sausage & egg patties. They did have waffles & bacon plus the usual cereals & pastries. We would stay here again. It was also a good location for our planned activities.
This hotel is a little away from Downtown Quebec City but very close ( 5 minutes walk) to a large shopping mall Les Galeries de la Capitale that had a huge food court with several reputed eateries! Bilingual staff is very courteous and polite. Ms Shirley in particular was very helpful. The rooms are adequately clean and well kept. There is ample parking space. We did not have a microwave in our room but were allowed to use the one in the breakfast room. As a Choice Privileges member, I could get a newspaper everyday but they had only French newspapers! We will surely recommend this to other travellers!
I’ve read a lot of bad reviews, but our experience was mostly positive. I went expecting the worst, but was pleasantly surprised. Yes, the hotel is a bit dated, but the room was clean, and the bathrooms are clean. The bed was also comfortable, with clean linens and the staff were friendly and courteous. Breakfast was the basic fare, and good. We stayed on the 3rd floor, in a non-smoking room, so I cannot comment on the rooms that are smoking. Walking distance from the mall and RONA, and very close to a variety of stores. I would recommend the suite over the standard room – although I would not count on using the pull-out sofa (as with most hotels, the mattress is not good). The standard room is very small, with little room to move if there are more than 2 people, and there is no closet (but there is a small area to hang your clothes), fridge or microwave (only coffee maker). But the suites have a fridge, microwave and coffee maker, and 2 closets, 2 TV’s and a dining table. We had an issue with noisy neighbours the 1st night, but the staff promptly addressed the issue. Rooms with adjoining doors can be loud, if the occupants next door are noisy. We would not have a problem staying there again.
This hotel is in desperate need for some serious renovation. The floors are very dirty and the room look so cheap. One of my worst place I stayed. I had stayed there before, but it's been downhill since then.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour business center
Located in Les Rivieres within a 15-minute walk of Les Galeries de la Capitale, Quality Suites Quebec is within a few miles (5 km) of La Chateau Entrepot - Mega Centre Lebourgneuf. This 119-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Located centrally in Quebec, it's also near ExpoCite and Centre de Foires.
Start your day off right with a free buffet breakfast offered each morning.
All 119 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
Quality Suites Quebec features free WiFi in public areas, a 24-hour business center, and coffee in a common area. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 161 reviews