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Catalonia La Romana - All Inclusive

3.5 out of 5.0

Recent guest reviews

We spent 7 days and 6 nights at this hotel, 3rd of July thru 10th of July, 2017. It was far from what we expected in terms of hotel cleanliness and overall presentation. The premises are old and need a total rehabilitation. The bathrooms seem to fall apart, the water pressure in the shower was missing. The rooms were not cleaned properly, on a daily basis. 1/5 The food was very good at the buffet with a variety of foods and seafoods 4/5 However, do not have high expectations from the a-la-carte restaurants (3 of them) 3.5/5 The beach and the water are fantastic 4.8/5 The staff is very friendly and willing to help but seem impotent to make any change. The buildings are so worn out that the hotel really needs TO BE DEMOLISHED AND REBUILT. The concierge personnel, friendly as mentioned above, lacks professionalism and training. Overwhelmed by the travelers influx at times, they are slow to react and resolve simple issues. I find that the owners of the Catalonia consortium are the ones at fault. Of course, their market analysis and stats probably allows them to run this hotel on a thin line. Until something ugly happens and they become liable and taken to court. We will not go back until a new hotel is erected and sanitary conditions are safe. Make sure you read the reviews well and if people insist on room cleanliness, think twice before you book this hotel.

Pleasant stay had a good time very comfortable thank you

We decided to go to this resort because of a positive experience at their other location, in Bavaro. It turns out this was a bad decision. The regular rooms are really outdated, and to make everything more exciting, there is a lot of construction going on through the resort. I heard of other people complaining about this resort being mostly for Europeans, but I did not care too much since I was born in Europe and I can speak three languages. I thought I'll be fine, but let me develop a little bit on that. There are a lot of Italians in the resort, and they are loud and fun. No problems with that. The problem is that they have their own Italian entertainers employed by the agency in Italy. That would not be necessary an issue, but they go around and only talk to the people they need to take care of(Italians), and skip everyone else--not their business. It seems that all the sport activities, and a lot of the shows are organized only for them, and you feel completely left out. When I first showed some intentions to join in in a game, the first question was, "but where are you from" like that was the criteria for them letting me play some volley on the resort's beach and court. So, between bad quality entertainment, less that average food, low quality rooms (I can't believe this is rated 4 stars, it should not be rated even 3), you should try to spent your money somewhere else; there are much better options out there for a few more bucks.

we were in dominican republic many times and like this country and beaches .this vacation was very special because it was three generation of family together .all of us very satisfied .and we want to be back maybe in the next year.thank you.

I highly recommend Catalonia Gran Dominicus! Great for family and couples! It worth the upgrade to Privilege soecially because of the Terrace Lounge! Hope to be back soon!

As soon as we got to the hotel we where amazed. We received refreshing papaya juice which was refreshing while we checked in. Room was unique. Staff amazing. Performers amazing. There was so much to do with so little time. Over all best experience =>

Hotel and amenities are OK. Nice food selection and great Italian entertainment staff. Room was ok but Air Conditioning stopped working for 2 days and half. Hotel staff was definitely not oriented in making the vacation more comfortable despite the A/C failure. We travelled with a 3 moths old daughter and we spent two horrible nights with no sleep at all. Rooms don't have Mosquito nets, therefore choosing to have decent amount of fresh air equals to being eaten alive by mosquitos. Hotel staff was unable to find a solution in a reasonable time, given the outside temperature. Kids suffered the most. Overall great location and amenities. Great food and entertainment form Italian Staff. Hotel Management is well below average.

Beutiful location..food was awsome..beach was gorgeous..staff was very nice but un attentive at times

I liked this resort a lot. The best part was the FREE wifi. The beach was very nice and the resort as well. The worst part was the service. The main bar employees were more busy talking to each other than working the bar. It sometimes took 15 minutes to get beer. BEER! Not for lack of employees but lack of focus. The food needs some serious help! The food court is extremely confusing! There is a VIP area for sitting which tends to have all guests confused as to whether the food near that area is included to all. IT IS! The lack of interaction with the guests from the employees manning these stations is sad. I speak both English and Spanish fluently and sometimes felt like I couldn't communicate! The set-up sucks. The food options are horrible. The friendliness from staff needs an overhaul! On the plus side, there is a whole buffet dedicated to the younger guests which I thought was an amazing idea. In fact, the kids activities seemed to be going on all day and the kids looked as if they were enjoying them immensely. I didn't travel with children and it was good not to feel overpowered by their entertainment. Overall, I would give it another shot and hope they continue making obvious upgrades that were in the works

The grounds are nice and very well kept. The beach is ABSOLUTELY beautiful. The rooms are OK but need renovation. Some room's ACs do not work very well but overall - manageable. The food is not fancy or great variety but is a good quality. The staff is very friendly and pleasant but noticeably not great with English, which was not really a problem for us. Overall we loved the place.

The hotel was perfect, exceeded my expectations and i would recomened for family with kids, young couple or any type of vacations.

Upon entering the hotel at 3 a.m., the staff were expecting our arrival, making the check-in smooth. Unfortunately, we were given room 4102 which was below our expectations. When we expressed our concern towards the room, it was changed immediately to 2230. This room was perfect, mini bar stocked. The wifi, considering that it was free, worked well in comparison to other hotels. One concern that I had was with the fitness room. It was small and there was not enough equipment for leg exercise. Overall, the stay at this hotel was so great, that we are considering to come back again.

My husband and I planned a getaway to Catalonia and the views were absolutely stunning!! The beach and water were amazing. The hotel was just average. Not many people speak English so we felt as if we were being ignored and treated poorly some of the time. We did not have the privileged wrist bands as well and I think that may have had something to do with the below average service. Beautiful stay though!!

The hotel is very nice and is located about a 15 minute drive from the La Romana Airport. The pool is very nice and warm, I enjoyed it almost every day. The beach was also nice, I was a little swayed when another guests told me about the sea urchin sign. The staff was very attentive, as soon as you finished your drink they'd be giving you another. It's a very nice resort and I enjoyed my stay. Only gripe I had was with the rental car service from the airport. The rental car companies are all located under one desk. Avis,budget,europcar, and one other. I had a horrible experience renting a car and being forced to add insurance only to be charged more than was agreed upon. You might be better of using a shuttle or taxi service from the airport. The rental companies are a joke.

The people are the hotel were very nice, helpful and went the extra mile for us. We had a beautiful stay. There's plenty of activities and amenities provided by the hotel. Cleanliness was excellent. The hotel staff was fluent in many languages such as English Italian Spanish French and German. We hope to be back soon. This is a family and couples hotel do not expect to find spring breakers and party people there. Very nice peaceful and relaxing. Awesome drink varieties, all water and ice is purified.

Resort is beautiful, if a little dated. Grounds are meticulously maintained. Room is very comfortable. Bath was clean but dated. Some of the staff were bi-lingual but, on the whole, Spanish was the prevalent language. Beach is gorgeous and well-supplied with sun chairs. Lots of activities for guests, but if you are not Spanish speaking, not always practical to participate. We flew into Santa Domingo and had to take a taxi to the location over an hour away. There is an airport in La Romana and it is advised that flights are booked in to that location.

This hotel caters to Italians. Also to Spanish and French. We were the only Americans. We were greeted and shown the property by our concierge at the front desk in the lobby - who turned out not to work for the hotel but for a time share company. The real concierge was helpful but it took us two days and too much time to figure this out. We booked a boat trip then were told on our way to it that we should not go with the guy we booked with as he was fired that day. We were also sent on a snorkel trip without fins so even though we paid for snorkel for 6 hours, we couldn't snorkel. The TV and the phone in the room didn't work. Booked with air and the hotel was an hour and a half trip from the airport and $200, which was not a hotel issue but not good. We had to pay cash to book activities and transport, nothing was charged through the hotel. All around not a relaxing or enjoyable experience.

Great expereience, staff is helpful, always looking out for you and looking for you when something , such as a show is occuring Food was great, room was very spaceious Overall loved it and would go back

the hotel was nice, the only think i don't like that bathroom was not close by door and it just on enter to the room, so if people are just friends it is a little bit unconvient, food was nice and every day you can choose whatever you like, and people were very nice and friendly.No any problems with condition in room, we have some leaking in the room, so it was fixed quickly. Water is beautiful. so, i like to stay ther

I went with my family to Catalonia Gran Dominicus for a week in february 2013. Privileged rooms are simply great (nice deco, comfort, space). I recommend a room at the second floor that offers a nice view to the gardens. Food is very good and the specialized restaurants are so pleasant and the food so good. Beach is impressive like a postcard. For quiet holidays near the beach, that's perfect. All the family has been happy with the place. Paradise has a prize but you really get the best value for your money. Staff members have been so helpful and kind. We liked them a lot. In order to be fair, let me conclude by the aspects that I found the most negative: - sea activities are not great (no windsurfing, a limited number of catamarans, a bad experience during a snorkeling tour) - shortage of hot water at the rush hours

Room options

Garden View

Full 2 | King 1 | Sleeps 3

Privileged Superior

Full 2 | King 1 | Sleeps 3

Privileged Honeymoon

Twin 1 | Sleeps 2

Comfort Room

Full 2 | King 1 | Sleeps 3

Guest reviews for Catalonia La Romana - All Inclusive

Everyone (5) Couples (19) Family (15) Other (4) Friends (7)
2

a disappointing experience

Everyone

We spent 7 days and 6 nights at this hotel, 3rd of July thru 10th of July, 2017. It was far from what we expected in terms of hotel cleanliness and overall presentation. The premises are old and need a total rehabilitation. The bathrooms seem to fall apart, the water pressure in the shower was missing. The rooms were not cleaned properly, on a daily basis. 1/5 The food was very good at the buffet with a variety of foods and seafoods 4/5 However, do not have high expectations from the a-la-carte restaurants (3 of them) 3.5/5 The beach and the water are fantastic 4.8/5 The staff is very friendly and willing to help but seem impotent to make any change. The buildings are so worn out that the hotel really needs TO BE DEMOLISHED AND REBUILT. The concierge personnel, friendly as mentioned above, lacks professionalism and training. Overwhelmed by the travelers influx at times, they are slow to react and resolve simple issues. I find that the owners of the Catalonia consortium are the ones at fault. Of course, their market analysis and stats probably allows them to run this hotel on a thin line. Until something ugly happens and they become liable and taken to court. We will not go back until a new hotel is erected and sanitary conditions are safe. Make sure you read the reviews well and if people insist on room cleanliness, think twice before you book this hotel.

By , from Los Angeles, CA on Jul 15, 2017

Review comment responded on Jul 28, 2017

Dear guest, Our complex meets high quality food and beverage standards and is an active member of CRISTAL, an independent health and hygiene organization in England that constantly monitors all aspects of health and hygiene within our hotel to ensure the safety of our customers. In fact, the scores we receive from CRISTAL demonstrate that we operate with high standards of quality and hygiene. Thank you for calling attention to these issues to improve these deficits with the departments involved. It is possible we will not be able to recover your confidence to our brand, but we sincerely hope to have another opportunity to redeem ourselves in your eyes and welcome you back. Best regards!

5
Everyone

Pleasant stay had a good time very comfortable thank you

By on Jun 2, 2017

Review comment responded on Jun 12, 2017

Dear guest, What a beautifully written review! We can't thank you enough for your comment about our hotel, and for recommending us! What a compliment! We hope that you can return to visit us again, your second home.

3

catalonia for the second time, but never again.

Everyone

We decided to go to this resort because of a positive experience at their other location, in Bavaro. It turns out this was a bad decision. The regular rooms are really outdated, and to make everything more exciting, there is a lot of construction going on through the resort. I heard of other people complaining about this resort being mostly for Europeans, but I did not care too much since I was born in Europe and I can speak three languages. I thought I'll be fine, but let me develop a little bit on that. There are a lot of Italians in the resort, and they are loud and fun. No problems with that. The problem is that they have their own Italian entertainers employed by the agency in Italy. That would not be necessary an issue, but they go around and only talk to the people they need to take care of(Italians), and skip everyone else--not their business. It seems that all the sport activities, and a lot of the shows are organized only for them, and you feel completely left out. When I first showed some intentions to join in in a game, the first question was, "but where are you from" like that was the criteria for them letting me play some volley on the resort's beach and court. So, between bad quality entertainment, less that average food, low quality rooms (I can't believe this is rated 4 stars, it should not be rated even 3), you should try to spent your money somewhere else; there are much better options out there for a few more bucks.

By on Nov 28, 2016

5

good hotel with good service

Families

we were in dominican republic many times and like this country and beaches .this vacation was very special because it was three generation of family together .all of us very satisfied .and we want to be back maybe in the next year.thank you.

By , from new york on Oct 10, 2016

5

great hotel! awesome stay!

Everyone

I highly recommend Catalonia Gran Dominicus! Great for family and couples! It worth the upgrade to Privilege soecially because of the Terrace Lounge! Hope to be back soon!

By , from argentina on Jul 17, 2016

5

lovely hotel, wonderful staff, and beautiful beach

Everyone

As soon as we got to the hotel we where amazed. We received refreshing papaya juice which was refreshing while we checked in. Room was unique. Staff amazing. Performers amazing. There was so much to do with so little time. Over all best experience =>

By on Jul 10, 2016

3

family trip

Families

Hotel and amenities are OK. Nice food selection and great Italian entertainment staff. Room was ok but Air Conditioning stopped working for 2 days and half. Hotel staff was definitely not oriented in making the vacation more comfortable despite the A/C failure. We travelled with a 3 moths old daughter and we spent two horrible nights with no sleep at all. Rooms don't have Mosquito nets, therefore choosing to have decent amount of fresh air equals to being eaten alive by mosquitos. Hotel staff was unable to find a solution in a reasonable time, given the outside temperature. Kids suffered the most. Overall great location and amenities. Great food and entertainment form Italian Staff. Hotel Management is well below average.

By on Sep 14, 2015

4

awesome couple's vacay

Couples

Beutiful location..food was awsome..beach was gorgeous..staff was very nice but un attentive at times

By on Aug 5, 2015

4

nice resort - food needs work

Singles

I liked this resort a lot. The best part was the FREE wifi. The beach was very nice and the resort as well. The worst part was the service. The main bar employees were more busy talking to each other than working the bar. It sometimes took 15 minutes to get beer. BEER! Not for lack of employees but lack of focus. The food needs some serious help! The food court is extremely confusing! There is a VIP area for sitting which tends to have all guests confused as to whether the food near that area is included to all. IT IS! The lack of interaction with the guests from the employees manning these stations is sad. I speak both English and Spanish fluently and sometimes felt like I couldn't communicate! The set-up sucks. The food options are horrible. The friendliness from staff needs an overhaul! On the plus side, there is a whole buffet dedicated to the younger guests which I thought was an amazing idea. In fact, the kids activities seemed to be going on all day and the kids looked as if they were enjoying them immensely. I didn't travel with children and it was good not to feel overpowered by their entertainment. Overall, I would give it another shot and hope they continue making obvious upgrades that were in the works

By on Jul 23, 2015

4

nice family trip

Families

The grounds are nice and very well kept. The beach is ABSOLUTELY beautiful. The rooms are OK but need renovation. Some room's ACs do not work very well but overall - manageable. The food is not fancy or great variety but is a good quality. The staff is very friendly and pleasant but noticeably not great with English, which was not really a problem for us. Overall we loved the place.

By on Jul 8, 2015