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Dreams La Romana Resort & Spa - All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor pools
VIP Access

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Photo gallery for Dreams La Romana Resort & Spa - All Inclusive

2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)
On the beach, white sand, beach cabanas, beach umbrellas
Outdoor wedding area
Outdoor wedding area
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia, 23000
  • Place, Bayahibe Beach
    ‪4 min walk‬
  • Place, Monumento Natural Punta Bayahibe
    ‪18 min walk‬
  • Place, Magallanes Beach
    ‪4 min drive‬
  • Airport, La Romana (LRM-La Romana Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View (1 king bed)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Partial Ocean View (1 king bed)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Oceanfront (Preferred)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Garden View (Preferred, Swim-Out)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Queen Beds, Garden View (Preferred, Swim-Out)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Partial Ocean View (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Queen Beds, Partial Ocean View (Preferred)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Garden View (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Queen Beds, Garden View (Preferred)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Garden View (Preferred, Swim-Out)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Garden View (Preferred, Swim-Out)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Suite, 1 King Bed, Oceanfront (Preferred)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Oceanfront (Preferred)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Garden View (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Garden View (Preferred)

  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Partial Ocean View (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Partial Ocean View (Preferred)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Garden View (Preferred)

Premium bedding, pillowtop beds, minibar, in-room safe

Club Suite, 1 King Bed, Garden View (Preferred)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed with Sofa bed (Preferred Club)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Suite, 1 King Bed with Sofa bed (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Bayahíbe

Dreams La Romana Resort & Spa - All Inclusive places you next to Bayahibe Beach and within a mile (2 km) of Spring of Death. This 418-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants.
View more Resorts in BayahíbeOpens in a new window

What's nearby

  • Bayahibe Beach - 4 min walk - 0.3 miles
  • Monumento Natural Punta Bayahibe - 18 min walk - 1.0 mile
  • Spring of Death - 3 min drive - 1.1 miles
  • Cotubamana National Park - 4 min drive - 1.4 miles
  • Magallanes Beach - 4 min drive - 1.5 miles

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪Kukka Beach - ‬6 min drive
  • ‪Infinity Pool Swim Up Bar - ‬3 min walk
  • ‪The Grill - ‬4 min walk
  • ‪Noor Mediterranean Restaurant - ‬3 min walk

About this property

Dreams La Romana Resort & Spa - All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Guests of Dreams La Romana Resort & Spa - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this all-inclusive resort include a gym, a sauna, and outdoor tennis courts.
Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include furnished balconies or patios, sitting areas, and minibars.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ausangate - Peruvian
  • Azzuri - Italian
  • Moustache - French
  • Spices Market - Buffet
  • The Grill - Steak

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Conference center (7,975 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from July 28 2025 to December 15 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Dreams La Romana Luxury
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Dreams Luxury All Inclusive
Dreams Romana Luxury All Inclusive
Dreams Romana Luxury
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort
Hilton Romana All-Inclusive Family
Hotel Hilton La Romana, an All-Inclusive Family Resort
Hilton La Romana an All Inclusive Family Resort
Dreams La Romana Luxury All Inclusive
Hilton Romana Inclusive Family

Frequently asked questions

Are there all-inclusive rates at Dreams La Romana Resort & Spa - All Inclusive?

Dreams La Romana Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and surfing/body boarding.

How much does it cost to stay at Dreams La Romana Resort & Spa - All Inclusive?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at Dreams La Romana Resort & Spa - All Inclusive on Dec 14, 2025 start from $374.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Dreams La Romana Resort & Spa - All Inclusive?

Dreams La Romana Resort & Spa - All Inclusive provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see around Dreams La Romana Resort & Spa - All Inclusive?

This resort is located in San Rafael del Yuma, just steps from Bayahibe Beach. You'll also find Monumento Natural Punta Bayahibe and East National Park within a short drive.

Is parking available on site at Dreams La Romana Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Dreams La Romana Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, aromatherapy, and detox wraps.

Does Dreams La Romana Resort & Spa - All Inclusive feature a casino on the premises?

No, Dreams La Romana Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams La Romana Resort & Spa - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 9:00 AM and 7:00 PM.

What amenities will couples enjoy at Dreams La Romana Resort & Spa - All Inclusive?

This beachfront resort offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and 5 restaurants.

Does Dreams La Romana Resort & Spa - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Dreams La Romana Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Dreams La Romana Resort & Spa - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Dreams La Romana Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Dreams La Romana Resort & Spa - All Inclusive though service animals are welcome.

Does Dreams La Romana Resort & Spa - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Dreams La Romana Resort & Spa - All Inclusive?

The closest major airport to Dreams La Romana Resort & Spa - All Inclusive is La Romana (LRM-La Romana Intl.), which is 9.3 mi away (18 minutes by car).

Can I book a room with a balcony at Dreams La Romana Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams La Romana Resort & Spa - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Dreams La Romana Resort & Spa - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Dreams La Romana Resort & Spa - All Inclusive.

Reviews

Dreams La Romana Resort & Spa - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 645 out of 1012 reviews
Rating 8 - Good. 227 out of 1012 reviews
Rating 6 - Okay. 74 out of 1012 reviews
Rating 4 - Poor. 36 out of 1012 reviews
Rating 2 - Terrible. 30 out of 1012 reviews

Reviews

10/10 Excellent

Aneury

Stayed 5 nights in Aug 2025

10/10 Excellent

Rafael

Traveled with family
Stayed 3 nights in Aug 2025

10/10 Excellent

Yandira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort and the beach was beautiful
Stayed 3 nights in Aug 2025

8/10 Good

Joely

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really love the place for all options available for kids . Shows , pools , water park and entertainment. Price is affordable and some of the staff are good. Food is good I will stay away from products containing milk . All overall it’s good.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun week!
Stayed 5 nights in Aug 2025

8/10 Good

Virsavia, North haledon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good was ok. Hoped for better restaurants
Stayed 5 nights in Aug 2025

10/10 Excellent

Adelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mariel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great about this resort. My family and i are planning to return very soon. We enjoyed the room service specifically for breakfast time as we love to sleep in. No elevators was a bummer specially since i had a one year old and a 3 year old but after a day or two we got used to it. For the most part we were out on the pool or beach so we didnt use the stairs as much.
Stayed 2 nights in Jul 2025

10/10 Excellent

exsunn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es expectacular solo tengo una observación no hay elevadores y las personas necesitan elevadores cuando estás en el 3 pizo lo demás súper espectacular la atención de todos los que trabajan en el hotel fue muy profesional y buena volvería a esta propiedad sin duda pero por favor necesitan actualizar el elevador
Stayed 7 nights in Aug 2025

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience there!
Stayed 6 nights in Aug 2025

10/10 Excellent

Kirsis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time in this hotel and again it didn't fail our expectations. From the check-in to the check-out, it was all a nice experience. All staff were pleasant and thoughtful. Still remember the smile, humbleness and helpfulness of Bienvenido in the main buffet. You can tell they have all been well trained. We were part of the ‘preferred club’ which gives you access to special areas with food, food and private beach area. We had a blast!
Stayed 2 nights in Jul 2025

8/10 Good

Ramiro Alfonso

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel property is really pretty. 80% of staff is very nice, other 20% they either dislike being asked things or they just hate their job. You can tell they are understaffed (and overbooked) so this is why they might not have ideal staff on each role and they struggled to check in guests on time and to correct rooms. Room smelled like humidity all trip long and they couldn't solve it (they didn't even offer to change rooms) our “personal concierge” wasn't really even a “concierge” and he tried to sell us a “family promotion” almost every day so be aware of that. The two tours we did were phenomenal! (Snorkel trip to Isla Catalina) and 9-in-1 activities in a park. Best part of trip. Restaurants were good (not great) with the buffet being always best option. Spa was “ok” masseuses are not as good as Ive seen in other places. Wife got stung by bee and when we went to get cream in “first aid area” they wanted to charge us $200. Crazy Overall good for families given price but they need to improve staff, relay expectations about place from get go and get better at room readiness.
Stayed 7 nights in Jul 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

LISBET

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing absolutely beautiful, clean, well located, they make sure you feel on vacation is our 3 years in this place and for sure we will be back. Bienvenido in the bufo has excellent costumer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Jul 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

2/10 Terrible

Ernesto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awful... limited dining short staffed .
Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Stayed 3 nights in Jul 2025

10/10 Excellent

Sheryll

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy this quiet and clean resort , the staff was very friendly and professional . I can’t wait to go back
Stayed 3 nights in Jul 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property had changed names to Dreams Hyatt, the experience was unbelievable. The attention to detail and the service at the VIP section was stellar. My family and I will definitely be coming back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Christine, Ellicott City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of seven, including two parents, two grandparents, an 18 year old, 20 year old and 12 year old had a fantastic vacation. The kids enjoyed the water park, even the two older ones, we went on a slightly rainy day and it was empty, they practically had the whole place to themselves. The pizza stand by the pool had surprisingly good wood fired pizzas and the food stand on the beach serves delicious tacos, although the pastor tacos, where they roast the pineapple and pork right on the beach daily was a family favorite. Another kid favorite was the outdoor kids area, pool tables, ping pong, baseball and a small basketball court, playing basketball with Brian and Fernando at the kids club was one of our older best memories of the trip. Our favorite meals included the shrimp linguine at Azzurri the Italian Restaurant, the Bordelaise Beef Steak at Moustache the French Restaurant (this was our #1) and pretty much anything at the Coastal Grill. The only slight negatives were the rooms. The beds were very comfortable but we reserved two queen beds with a sleeper sofa for our boys and were told that room type does not exist. We were given a room instead with two full beds and no sofa. It was a little tight, but not a huge deal. Also the rooms are a little musty being on the oceanfront but we asked for a humidifier which they brought right to our room and that did the trick! All in all we will definitely return to this resort.
Stayed 6 nights in Jun 2025

2/10 Terrible

Yokasta, danbury

Traveled with family
The changes has made the experience terrible. Specially for people like me that was a regular for Hilton. The food has changed for the worst. The quality has gone down. I vacationed here with my family for 6 consecutive years, but will definitely NOT go back.
Stayed 2 nights in Jun 2025

8/10 Good

Flor

Stayed 6 nights in Jun 2025

10/10 Excellent

Tunc, Alexandria

Liked: Cleanliness
Excellent
Stayed 6 nights in Jun 2025

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