San Juan Water and Beach Club4.0 out of 5.0
Recent guest reviews
We enjoyed our stay. Staff courteous, polite, and very helpful. The valet parking attendants quick to bring our vehicle. Room cleaning prompt. We did not eat at the hotel because we were on the go, but looked very clean. More hooks would have been nice in the bathroom to hang our wet clothes. Yes, stay here.
The hotel was in the perfect location ! But as far as the extra details wasn't that great!
Way overpriced on the beach hotel that starting to show its age fast. Stay 2 nights and staff didn't clean room once. 3 star maybe.
Rooms are small with great views. Staff was good and allowed early check in. No carpet in hallway increased noise. Dated art deco refurbish. Terrible service at rooftop restaurant. Open shower causes bathroom floor to soak. Nice beach service. Convenient to airport but Condado locations are more convenient to good restaurants.
Hotel location was perfect. Right on the beach amd walking distance to a few good restaurants. Uber rides from this location to some of the popular attractions (old san juan,condado,airport) were $6-15 dollars. (way cheaper than the cabs. Front desk and concierge staff was also very helpful.
It was great except for the service at the pool side restaurant.
I really enjoyed my stay here. Staff was great and really enjoyed the roof top lounge. My only draw back was on the roof top lounge during happy hour the waitress told us the drinks were half price so I had ordered two drinks, when the bill came she charged me full price for each drink stating that she had given me a double each time. Mind you I never asked for that and she never told me that either. That was a rip off so watch out for that scam
Great location. Everything is in walking distance. 10 mins from Old San Juan and 5-7mins from the airport. Upcale neighboorhood, the beach is right out front. Wonderful place. The roof top is beautiful. Choose this hotel.
Awesome staff , great time. They definitely make your stay better. Asked for recommendations of what to do and they always suggested great places. Will definitely be back
Nickel and dimed. The only savior was the location.
The restaurant and bar staff were great but the front desk could use some training in personal skills. Considering they are a 4 star hotel I would expect better customer service from the front desk department considering they are the face of the hotel. Other than that everything else was fine the room was just ok.
My husband and I thoroughly enjoyed our stay here. The staff is friendly and thoughtful. The room was comfortable and spacious. The pool area was scenic.We even enjoyed the cute gym with lots of equipment . I have already recommended this hotel to 3 friends and I will absolutely go back. Plus the beach is steps away , I love this hotel!!
Upon arrival I was pleased to see how close we were to the beach... Just steps away... The staff was very friendly and helpful. Breakfast in the hotel restaurant was pricey but very good. The rooftop lounge had a gorgeous view of the ocean and was great for lounging around and having drinks. Drinks are a bit pricey and I recommend making them a little cheaper. Overall my stay was excellent and I didn't want to go home. I will be back again this Summer.... Thanks for a great stay at your hotel :-)
Seriously the best birthday vacation ever! The hotel was amazing! Staff was incredible! Breakfast was amazing! Rooftop food and drinks the best!! recommend the pepperoni pizza, the burger and the sparkling wave drink! everyone was so nice!! Manager Juan Carlos was so helpful and attentive! We loved every minute of it! Thanks so much WBC!!
The Hotel was definitely unique in design, but it's right on the beach, with chairs and towels and a great price. Food is a little over priced and the breakfast service is terrible (as in if you want a quick breakfast, plan for 90 minutes) overall it was a great stay.
Great location, amazing staff but the room smelled like humidity, also no fridge provided
I stayed on the 10th floor and the terrace music above me played every night until 2 am. I couldn't get any sleep, because of the loud music playing all night. Lazy bellhops, they wouldn't open the door or get your bags. They just stood around talking to each other. Cleaning staff took all day before they cleaned my room. Nevertheless, the hotel is on the beach and 89% of the staff is friendly (i.e. if you speak Spanish or if you are White). The food in the two restaurants was fantastic.
We really enjoyed our stay here, all the staff were very friendly and went out of their way to make your stay enjoyable. Our room was fantastic (king/ocean view/balcony)
Love the staff at the downstairs restaurant and the upstairs bartenders. I would definitely return to this hotel if ever in Puerto Rico again located directly infront of the beach. I wish I had actually booked the beach front room instead of partial terrible view and no balcony in the partial view room.
Very nice boutique hotel just steps from a huge beach thumbs up