Fairmont El San Juan Hotel

5.0 star property
Beachside resort with 4 outdoor pools

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

Relax by the resort's central pool surrounded by lounge areas and umbrellas, with access to a sandy beach and the ocean.
Creator video - submitted by Sally Nguyen
Relax in comfort with a panoramic ocean view, a seating area, and a framed artwork.
Enjoy ocean views from the spacious room with a curved ceiling, large window, and comfortable seating area.
Relax by the oceanfront pool surrounded by lounge chairs and palm trees.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪5 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Puerto Rico Convention Center
    ‪10 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

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Room options

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

7.4 out of 10
Good
(9 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(32 reviews)
  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

7.4 out of 10
Good
(27 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • 1374 sq ft
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(4 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

8.8 out of 10
Excellent
(5 reviews)
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(56 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(99 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(2 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Carolina

Located in Isla Verde within a 5-minute drive of The Mall of San Juan, Fairmont El San Juan Hotel is within a 10-minute drive of other popular sights such as Museo de Arte de Puerto Rico. This 338-room resort has 4 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Carolina Beach - 9 min walk - 0.5 miles
  • Balneario de Carolina - 17 min walk - 0.9 miles
  • Plaza las Americas - 9 min drive - 6.5 miles
  • Puerto Rico Convention Center - 10 min drive - 6.1 miles

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Beachside resort with 4 outdoor pools
Fairmont El San Juan Hotel features a full-service spa, 4 outdoor pools, and a casino. Valet parking is available for USD 33.45 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a nightclub, a gym, and outdoor tennis courts.
Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and hair dryers. Espresso makers, free local calls, and safes are also available. Housekeeping is available on request.
4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Is free cancellation available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Jul 16, 2025 start from $349.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Fairmont El San Juan Hotel?

This resort is situated in Isla Verde within a 10-minute walk of Isla Verde Beach and Carolina Beach. You'll also find Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort within a short drive.

Will I be able to park at Fairmont El San Juan Hotel?

Yes, secured valet parking is offered for USD 33.45 per day with in/out privileges.

Is there a spa available at Fairmont El San Juan Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Fairmont El San Juan Hotel feature a casino on the premises?

Yes, Fairmont El San Juan Hotel has a casino that's 15000 square feet and includes 14 gaming tables and 298 slot machines.

Is there an indoor pool at Fairmont El San Juan Hotel?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Fairmont El San Juan Hotel?

This beachfront resort offers many amenities for couples, including Champagne service as well as 4 outdoor pools and a poolside bar.

Are there hot tubs at Fairmont El San Juan Hotel?

No, but this resort does have a sauna.

Does Fairmont El San Juan Hotel have a restaurant with a breakfast menu?

Yes, Fairmont El San Juan Hotel has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Fairmont El San Juan Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont El San Juan Hotel for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Does Fairmont El San Juan Hotel have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Fairmont El San Juan Hotel?

The closest major airport to Fairmont El San Juan Hotel is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies at Fairmont El San Juan Hotel?

Yes, some guestrooms at this resort offer either a furnished balcony or a deck where guests can enjoy ocean or garden views.

Does Fairmont El San Juan Hotel host weddings?

There are wedding services available at Fairmont El San Juan Hotel if that's in your vacation plans.

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1066 out of 1820 reviews
Rating 8 - Good. 323 out of 1820 reviews
Rating 6 - Okay. 207 out of 1820 reviews
Rating 4 - Poor. 111 out of 1820 reviews
Rating 2 - Terrible. 113 out of 1820 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francisco Liam

Disliked: Cleanliness
I want to thank the staff - like Alejandra in the pool area service and the front desk people. However, I was miserable there due to the amount of cats on the ground. I can not believe the amount of cats that roam the place! I will say my allergies were not great due to that. Had I known that I would have not stayed there. I stepped on cat poop and when I told the management I did not even get an apology! This was 6 time in Puerto Rico and will not stop coming there but will stay at the Vanderbilt in Condado or else where.
Stayed 4 nights in Jun 2025

10/10 Excellent

Danita Vernee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 1st time visiting San Juan Puerto Rico.. It was my birthday trip the staff surprised me with a slice of cake for the day of my birthday. I loved it.. I didn't want to leave.. I will be back with my whole family.. I give this hotal and the staff 10 stars..
Stayed 3 nights in Jun 2025

6/10 Okay

Dimce

Stayed 3 nights in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service
We always have an amazing time here! While the halls of the hotel could use a facelift, the lobby and service makes up for it ! Amazing quality of drinks, food and entertainment! And being only 5 minutes from the airport, makes it a wonderful option for a quick trip, with everything you could want. Love it here!
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Apr 2025

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Melissa

Traveled with group
.
Stayed 4 nights in Mar 2025

10/10 Excellent

JORGE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Fairmont San Juan was excellent. Room was nice and clean. Hotel facilities where good. Beach was nice. We did have breakfast once during our stay and I think it was overpriced, the food was not that good. Definitely not worth the price we paid. Thankfully there is a Starbucks inside the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a special thanks for the gentleman that worked the front desk he was so courteous and patient with me, especially when my flight got canceled. He actually went the extra mile for me.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Love the lobby and bars. Seems like they put a lot of time into it. Me and my wife were impressed. Separate pools for quiet/loud groups. Beach service and access was top tier. The property needs to do a something different when it comes to distinguishing guests from non-guest because me and my wife were asked if we were guests, SEVERAL times. Going to the pool, beach, back from the beach. It was weird. Other people walk around freely but were questioned BUT CV
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2025

4/10 Poor

Tumeshwar

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty old and to many cats around property
Stayed 3 nights in Mar 2025

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel
Stayed 1 night in Apr 2025

10/10 Excellent

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was beautiful, the staff was amazing, the pools were excellent, just the whole experience of this hotel and property was amazing. The live band sealed the deal for me. I will be returning to you guys again and again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2025

10/10 Excellent

Rochelle

Stayed 2 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Nice stay

Very nice pool area and lobby. Unfortunately the rooms need to be completely re-done.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 1 night in Mar 2025

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself is gorgeous but the staff is quite rude. From the check in process when the room wasn’t ready to booking us on a tour that was a waste of money. We wanted to book a tour through the hotel to avoid poor tour choices. They were apologetic but really this could have been better.
Stayed 5 nights in Mar 2025

8/10 Good

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here we couldn’t find an all inclusive on the island. So please note that whatever you spend on the package will probably be matched in meals and expenses. Just getting that out there. Be that as it may, we had a very good time. It’s conducive to children and has all the amenities you would expect at a place like this. The hotel lobby is elegant and send vibes of old school resorts. The room are definitely showing thier age but nothing crazy. The service is impeccable but the prices for everything is through the roof. I don’t mind spending 370 dollars on fine dining for two adults and two children but this was a small Italian bistro with no real Elegant atmosphere. That was the only place that really seemed disproportionate. Beach access is very convenient and has all the beach activities you could expect. I did get a little annoyed by the constant guest verification going on, but I guess I understand. I just felt a little harassed. But not too bad.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gretchen

Stayed 4 nights in Mar 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025