Hotels with Airport Transfers in Puerto Morelos

"Overall, the hotel is beautiful, clean, and feels very safe. The facilities are well maintained, and everything looks amazing. However, the customer service for the rooms was very disappointing. Staff would knock on the door constantly without respect for privacy, which made it hard to relax. The biggest issue was with the “unlimited restaurants.” During my 4-day stay, I tried to book more than 5 different restaurants, and none ever had availability. It felt like they were offering something that guests can’t actually use. The noise level was also a problem—you can’t really sleep peacefully. Room service was extremely slow. I had to call more than 5 times just to get blankets, and it still took hours for them to arrive. In summary, while the hotel is clean and visually beautiful, the service and overall experience need serious improvement."

"This property could be a 4/5 but a few key problems made our stay problematic: Extremely busy and overbooked for amount of amenities such as not enough pool chairs, long wait times for cafe, food trucks, pizza place (30-45 min) If you weren’t at the pool before 8 you would not get a chair but chairs couldn’t be reserved before 7, yet by 7 half of the chairs were gone. They removed our stuff when we went at 6am. Not having suffcient chairs for half of your guests seems like a huge miss. Dinners was another sticking point- you had to make reservations at midnight for the next 2 days and even then you could not get some restaurants. Timeshare/ prime/ diamond club is quite scammy. If you don’t have diamond club you miss out on a lot of perks- ie) you won’t get a chair, won’t be able to get to the restaurants you want etc. kids club you had to leave your child you could not stay and play with them and we were not comfortable with that so we didn’t use it Everything else is an extra charge Water park is a little sketch. Multiple people got stuck in the slides that we met. Food was decent. We did have some good meals. Very mid lots of stuff was just OK. We enjoyed the Indian restaurant and Agave the Mexican best. Staff at the pool cabanas were very good to us."

"The lazy river was wonderful. Would recommend to bring your own small floats as the ones that are provided can be hard to come by. Service was excellent. Didn’t have a bad meal the entire visit. Would definitely go back. "