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TownePlace Suites by Marriott Orem

2.5 out of 5.0

Recent guest reviews

Extended stay type hotel. Furniture is shiny & new, all "dorm style"- perfect for a college town. No toiletries provided. Bring your own. They only provide housekeeping every 7 days. Mattress was fine, but sheets were itchy and pilly. Had to sleep in clothes, long black hair on (thin) bath towels. Road noise was also an issue, so we kept the fan on all night to drown out.

Went to a conference near Orem and was able to get a discounted rate. The first problem was the internet. Went and purchased the premium Internet package and the internet speed was less then 1 Megabit. Since I used to repair networks in a previous career, I ran my network tools and noticed the ISP speed was only 5 Megabits going into the Hotel. Not sure how the Hotel is going to guarantee a 10 Megabit connection when the ISP is only providing 5 Megabits going into the hotel! My wife requested the premium Internet was taken off the bill, which they did. The second problem was the Jacuzzi. When we got there the water temperature was around 108 F!!! too hot to get into the water! The maintenance man turned it down 2 degrees. I had my wife purchase a Pool thermometer and the water temperature was at 106 F which my wife had taken a photo of the temperature gauge. The water temperature should be between 98-100 F. We had notified the staff which nothing was done about the issues. The breakfast was excellent and the staff was Utah friendly. The staff said they would notify the powers at be about the problems even though they never wrote it down. We wound up moving to a different hotel since the issues were not addressed.

My wife and I stayed here while in town for my son's university graduation. They let us check in a few hours early and we were impressed with how clean the hotel was as well as how friendly and accommodating the staff were.

The front desk staff was very friendly and great to work with. When we requested a room change for a too-soft bed, they arranged to move us right away, and even upgraded us from a studio to a 1 bedroom suite! The free breakfast provided a good variety of yummy options. Enjoyed our stay!

Well We stayed for the week and Monday was not good because we stayed at their other hotel across the driveway and we could not get any sleep because its right by the highway. We had a room that was facing the highway and they said they just built the place but they did spend the money for excellent quality windows for sound proofing. Then they transferred us to this place and , and then we checked out on Sunday Well the last night they just didn't clean the room . It was dirty beyond belief . I would not say these dirty pictures for a room are acceptable. IN SHORT , LOOK TO BOOK YOUR ROOM ELSEWHERE , DONT BOTHER ALSO THE BREAKFAST THAT THEY GIVE YOU IN THE MORNING IS GROSS TOO. NOT WORTH IT .. WE ATE THERE 1 TIME AND THEN WENT OTHER PLACES .. I would not want to see you waste your hard earned money to stay here!!! my opinion ,,,

The hotel was wonderful, friendly staff at front desk! We were there for over 5 days visiting family! Also the Night Audit female staff was very friendly and helpful in the evenings! However there was an issue with the tub for my fathers too Being very slippery! The first time he Slipped in the tub he was able to catch himself. We reported it to front desk and they brought us a rubber mat for the tub! But the next night even with the rubber mat in the tub he slipped once again, this time falling in the shower and hitting his back and slightly bumped his head. I reported it again to front desk and I also filled out an incident report with the front desk! They moved my parents to another room but I know the issue with the tub being so slippery was still there as we seen someone else being checked into the room the next day! Hopefully this issue is addressed as it is a safety issue as my dad could have been seriously injured .

Really nice room, very clean. When we were checking out, we mentioned to the desk the showers are very slippery. She acknowledge and said they are have the tubs redone and they have bath matts available. They should have a warning before you shower.

Clean up-to-date hotel with an extremely friendly, helpful, and welcoming staff. Great location for anything in Utah County, just off the Interstate. No USB in rooms, which would be nice. Highly recommend

Upon walking into the hotel, I noticed how clean the lobby was. Even the complimentary drink area was clean and welcoming and the drinks were full. The desk clerk-Kahala-was super helpful and friendly. She was able to answer our questions about the hotel and surrounding area which was appreciated. Our room was clean and quiet and the breakfast was done very well. We will be back the next time we are in town!!

Friendly staff and I love the waffles at breakfast! The one bedroom suite was spacious and the in-room kitchen was really convenient. My sister snores and the front desk had earplugs for us! It was great! Kahala and Taylor were very friendly and helpful!

873 N 1200 W Orem UT

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 2.9 mi (4.7 km) from Utah Valley University, TownePlace Suites by Marriott Orem is within a 15-minute drive of John Hutchings Museum Of Natural History. This 100-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. UCCU Center is also nearby.


Dining

Start your day off right with a free continental breakfast.


Rooms

All 100 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Washers/dryers, iPod docks, and sofa beds are also standard.


Property features

At TownePlace Suites by Marriott Orem, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 3

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Suite, 1 Bedroom

Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 172 reviews