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Recent guest reviews

Friendly staff and great service. We love the hot breakfast and comfy beds!

Nice pkace and sandwiched in with alot of restaurants

The staff were great and very kind to us and our grandchildren who were with us.

Clean, Modern, Efficient, Helpful Staff, Great location

Awful. I booked a room for 4 guests--my 3 kids and I. They gave me a room with one queen. For 4 people. How does that work? In the end, they gave me an air mattress for me to sleep on. 130 dollars a night for me to sleep on an air mattress? Very disappointing and frustrating.

Excellent facility, friendly staff, and clean. Highly recommend!

Walked in and the hotel looked great! My room was in great condition. Probably one of the larger more affordable suites I've ever stayed in. However, Any time I had to visit the front desk, I had to wait for some one to come to the desk or wait for a really long time only to have to break up a conversation between the actual manager and off the clock staff members. overall a fun stay... Not so fun staff..

Great location, close to the freeway. Nice rooms, really liked the bathroom. Friendly staff. Thank you 😊

GOOD: Excellent location! Walmart nearly next door, tons of restaurants and stores and a mall just up the road, and right by the freeway entrances in either direction. Free breakfast helped save money, was very convenient, had longer hours than other hotels (breakfast ended at 10), and was of decent quality and great variety: there was always some kind of meat and eggs, plus waffle makers, yogurts, cereal, oatmeal, fresh fruits, bagels, muffins and breads, juices, milk, coffee and tea. Laundry facilities and free parking were very useful. Pool, hot tub and exercise room looked good but we never had a chance to use them. BAD: THE WIFI WAS HORRIBLE!!! It was nearly unusable! We tried to use it on several devices but barely could connect and when we did get online, it was suuuuuper sloooow! We heard other guests complain about it, too. One time when we went to the front desk, 2 employees were chatting and took several minutes to acknowledge us standing right in front of them. 1 of the 2 elevators were out of order during 4 of the 5 days we were there. 2x our room wasn't cleaned. Once It was probably because we'd left the room latercin the day. The other time, someone - not us - hung a Do Not Disturb sign on our doorknob We put the sign inside out room when we left that morning. When we got back, there was a Do Not Disturb sign on the outside. When we opened our door and looked inside, our Do Not Disturb sign was still on the inside of the door. Not cool.

Clean room, nice staff, good breakfast with good hours!

Very nice staff from the time we checked in to our hot breakfast(nice variety)housekeeping ,pool and hot tub. Our family of four had a nice relaxing time.

4fth floor rooms did not have as much counter in bathroom, and the mattress was very firm, not very comfortable. we had stayed in 2nd and 3rd floor room design better. staff is wonderful, pool always clean, and our room was very clean.

We returned to this hotel because it accommodated a family of 6 in one of its suites, and because we had enjoyed our stay a little over a year ago. We were still impressed. It's nice to have a breakfast in the morning. The pool is nice. The beds are comfortable. Things are nice and clean, and the staff are friendly. The only thing I didn't like was an unexplained extra $50 charged by the hotel to my credit card with no explanation or warning. That wasn't cool, and I'll have to call on that.

We arrived a few hours earlier than expected and our room was ready so we checked in and were able to get a good nap and shower before meeting up with family for the evening.

Comfortable hotel immediately adjacent to I-15. Room and bathroom could use some refreshing, but are still far from dilapidated. Swimming pool, hot tub and breakfast are excellent. Gas station and outside food are a short walk away.

I recently stayed at this hotel on a business trip. The hotel itself is nice, the rooms are big and clean, the beds are comfy. But the staff was not very accommodating to me specifically because I booked through a travel site. Prior to booking I called the hotel to see what the rates were, they were $99 a night and booking through the travel site was only $89, so to save a little money I went ahead and booked through the travel sight. When I got to the hotel and checked in I was placed on the bottom floor of the hotel. When I requested a different room the front desk refused to move me solely because I booked used the travel sight. The parking lot wasn't even close to full, this hotel was not sold out. When I got to my room it was near the swimming pool and right across from the washer and dryer. Lucky me, not only did I have to listen to excited children running to and from the swimming pool, but I also got to hear the washing machines going... I got the worst 2 nights of sleep I have ever gotten in a hotel...They did have a nice breakfast also, well except for the hard boiled eggs. I took one bite out of a hard boiled egg and it was a chewy as rubber and had an old taste to it. When I notified the food attendant that the eggs needed to be replaced, her only response to me was "um". As I finished up breakfast I watched her as she didn't even bother pulling the eggs from the buffet, or even investigate them herself.... Clearly guest satisfaction was not even on her mind... Overall nice property, but don't expect to be treated as a regular guest if you book through a travel site, because they just don't provide the same level of service as you would expect. I also found this to be true with the flight I booked on the travel sight. I picked my seats on the flight when I booked my travels. On the way out I got the seat I picked, when I was at the airport going home, I noticed my seat had changed. When I asked the rep about that she said, if you book through a travel site anyone else can take your seat.... So expect to be treated like a second class citizen in order to save a few bucks....

We got the whirlpool tub for the night. If you have stayed in a suite like this before you kind of know what to expect. It costed a little more than I wanted to spend but other then that It was good.

W 1250 S Orem UT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Utah Valley University is a short stroll from Hampton Inn & Suites Orem, and other popular attractions like Utah Lake State Park are within a 15-minute drive. This 129-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM.


Rooms

The 129 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Hampton Inn & Suites Orem, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

One king bed non smoking

1 King Bed | Sleeps 2

One king study sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 6

Guest reviews for Hampton Inn & Suites Orem

Everyone (10) Couples (5) Business (3) Family (10) Friends (1)
5
Families Families

Friendly staff and great service. We love the hot breakfast and comfy beds!

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Thanks so much!

4
Everyone

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

Thank you

5
Families

Nice pkace and sandwiched in with alot of restaurants

By on Jul 19, 2019

Review comment responded on Jul 19, 2019

Thanks Much!!

5
Family with small children Families

The staff were great and very kind to us and our grandchildren who were with us.

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for your kind comments; we truly appreciate them. Please come back and visit again.

5
Families

Clean, Modern, Efficient, Helpful Staff, Great location

By on Jun 20, 2019

Review comment responded on Jun 25, 2019

We're happy to read your great comments. Thank you!

5
Everyone

By on Feb 24, 2019

Review comment responded on Apr 13, 2019

Thank you!

1
Everyone

Awful. I booked a room for 4 guests--my 3 kids and I. They gave me a room with one queen. For 4 people. How does that work? In the end, they gave me an air mattress for me to sleep on. 130 dollars a night for me to sleep on an air mattress? Very disappointing and frustrating.

By , from Kaysville UT on Oct 9, 2018

Review comment responded on Oct 25, 2018

I certainly understand your frustration. We do have rooms with up to 3 beds; although I'm not sure whether you requested one of those room types when the reservation was made. If the mistake was ours, please accept my apologies.

5
Everyone

Excellent facility, friendly staff, and clean. Highly recommend!

By , from WA on Oct 4, 2018

Review comment responded on Oct 9, 2018

We really appreciate the kind words and high scores!

5
Everyone

By on Oct 1, 2018

Review comment responded on Oct 30, 2018

Thank you for giving us high marks, we very much appreciate it!

4

very nice.. needs more attentive staff

Everyone

Walked in and the hotel looked great! My room was in great condition. Probably one of the larger more affordable suites I've ever stayed in. However, Any time I had to visit the front desk, I had to wait for some one to come to the desk or wait for a really long time only to have to break up a conversation between the actual manager and off the clock staff members. overall a fun stay... Not so fun staff..

By , from Salt Lake City on Mar 12, 2018

Hampton Inn & Suites Orem

851 W 1250 S, Orem, UT 84058
url importing https://www.orbitz.com/Provo-Hotels-Hampton-Inn-&-Suites-Orem.h120463-p2.Hotel-Reviews