Skip to main content
Beginning of main content

Recent guest reviews

We were there for five days. I had to ask three different days to have our room cleaned and they did finally cleaned the room on the fourth day. They cleaned the room once during our stay. The toilet was plugged and the closet door was off the rail. They never fixed the door and I had to unplug the toilet myself after they gave me a plunger. They ran out of food on the weekend. Worse Inn I ever stayed in. Never will stay they again and I will never promote it, but I will warn me friends not to stay there.

Location was great for what we needed. Room was huge.

It was stated that this property had complimentary breakfast, please update your site as they DO NOT. This was the primary reason we booked this hotel over the others.

Big room. Enjoyed having a couch to relax and read/watch television. Comfortable bed. Convenient location. Ample parking.

I liked the bistro located in the lobby. Very convenient for breakfast. The bedding seemed a bit dated. Other than that, i thought the hotel was a good place to stay.

The mattress was very old, made lots of noise when you sit on it, and very uncomfortable. All the rest of the room was just fine.

The first room we were in had a massive stain on the floor, smelled like cigarette smoke and vomit, the mattresses were like a cement block with a foam topper. The bedding was clean. The carpet was literally sticky. but unfortunately it was almost midnight and we had kids with us so moving rooms just wasn't an option. The next morning they gladly gave us another room. At first appearance it looked good and smelled sooo much better. But the next morning we realized there was a dirty washcloth left in the bathroom. Black mold on the ceiling, the toilet was filthy. The sink would barely drain and the counter top was dirty enough with soap residue or something that it almost foamed when I got it wet. And there was a very large dirty spot. The walls were dirty and the bed was still rock hard. I just expected a lot more from the Marriott. We Won't be back.

Check in time is 3 PM. We came a little early, maybe an hour before check-in time, needing to change clothing to go to another function. Although we had reserved two rooms for two nights, hotel staff, in friendly demeanor, told us they would not be able to let us into a room early. They explained that no rooms were available and offered to let us to change in one of the conference rooms, which seemed a bit awkward. I was a little hard pressed to imagine that not one single room, even one that wasn’t entirely ready, could not have been made available for us to change. Hotel staff was friendly and the rooms were nice, not spectacular (for the price). No complementary breakfast items were provided. Prices at the breakfast bar were a bit steep. A restaurant was adjacent to the hotel but we did not go in. In my experience, other comparable quality hotels offer better options. We travel a great deal; however, my wife informed me that we would not be staying here again.

Close to freeway but set back enough super quiet. Wonderful staff. Bright and spacious hotel. This will be my base on all future trips to Utah! Missing: magnifying mirror. Lol. But everything else. Every detail. Perfect!

I needed a room for an additional night. It would have been nice if Taylor had perhaps contacted another hotel. Sure wish that air conditioner didn’t rattle so loudly.

Convenient to BYU and downtown area. Clean rooms and friendly staff.

Hotel staff very welcoming and friendly. Nice pool and jacuzzi area. Great location close to mountains for skiing, the university and shopping and movie theaters.

Not only is this hotel near all the freeways, various restaurants, and BYU, but it has an in hotel bar and coffee bar. Great staff and pool, spa and gym. I'd stay there again for sure.

Typical Courtyard experience... quiet, comfortable and conveniently located. If you are staying in Provo book here.

Three women traveling alone. Felt safe and secure. Great help with directions. Loved the room

Everything was good, the only minor issue was that, since the hotel was completely booked, we got a slightly funky room in the Garden level (~basement) which I suspect doesn't get used much...but we were glad to have it, the rate was great, and all was fine.

The hotel itself is decent. The room was a bit larger than what you'd get a most other Courtyards. The location is dreadful. There aren't any convenience stores or any such nearby. No wonder they stock snacks and drinks at the front desk for sale. Pro tip: have a car.

Hotel was good. The room was a little smaller than expected. We needed to use the sofa bed for our child and when it was open there wasn't much room. Otherwise a good experience.

No complaints. A good time for everyone. Good location. Very friendly staff.

N Freedom Blvd Provo UT

Hotel highlights

  • Close to Brigham Young University
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Carterville within a mile (2 km) of Brigham Young University, Best Western Plus Provo University Inn is within 2 miles (3 km) of other popular sights such as Provo Utah Temple. This 99-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/café.


Rooms

All of Best Western Plus Provo University Inn's 99 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. 36-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Ironing boards and desks are other standard amenities.


Property features

At Best Western Plus Provo University Inn, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, Multiple Beds, Non Smoking, Refrigerator (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Provo University Inn

Everyone (11) Couples (2) Business (1) Family (10) Friends (1)
1
Family Family

We were there for five days. I had to ask three different days to have our room cleaned and they did finally cleaned the room on the fourth day. They cleaned the room once during our stay. The toilet was plugged and the closet door was off the rail. They never fixed the door and I had to unplug the toilet myself after they gave me a plunger. They ran out of food on the weekend. Worse Inn I ever stayed in. Never will stay they again and I will never promote it, but I will warn me friends not to stay there.

By on Dec 24, 2019

Review comment responded on Dec 30, 2019

I am so sorry for the way your stay went. We have been going through some staffing and management changes.....and a total renovation. I know these are only excuses at this point. If at all possible, if you would call me at the hotel and lets see if we can work out something.

5
Everyone

Location was great for what we needed. Room was huge.

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

Thank you for taking the time to provide us with your valuable feedback. We are glad you enjoyed your stay with us!

3
Family Family with small children

It was stated that this property had complimentary breakfast, please update your site as they DO NOT. This was the primary reason we booked this hotel over the others.

By on Jun 7, 2019

Review comment responded on Jun 10, 2019

Thank you for providing your review. However it does state on our website that we do not offer a complimentary breakfast. It says there is "Cooked-to-order breakfast available for a fee daily: USD 3.95-9.75 per person."

4
Family

Big room. Enjoyed having a couch to relax and read/watch television. Comfortable bed. Convenient location. Ample parking.

By , from Boynton Beach, FL on Apr 16, 2019

Review comment responded on Apr 22, 2019

Thank you for taking the time to proved us with your feedback. We are glad you enjoyed your stay!

4
Everyone

I liked the bistro located in the lobby. Very convenient for breakfast. The bedding seemed a bit dated. Other than that, i thought the hotel was a good place to stay.

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Thank you for taking the time to provide us with your valuable feedback. We are glad you enjoyed your stay with us.

4
Family Family

The mattress was very old, made lots of noise when you sit on it, and very uncomfortable. All the rest of the room was just fine.

By on Mar 18, 2019

Review comment responded on Mar 18, 2019

Thank you for providing us with your feedback. I'm sorry you had some issues with your mattress. I'll look into seeing what can be done about that.

1
Everyone

The first room we were in had a massive stain on the floor, smelled like cigarette smoke and vomit, the mattresses were like a cement block with a foam topper. The bedding was clean. The carpet was literally sticky. but unfortunately it was almost midnight and we had kids with us so moving rooms just wasn't an option. The next morning they gladly gave us another room. At first appearance it looked good and smelled sooo much better. But the next morning we realized there was a dirty washcloth left in the bathroom. Black mold on the ceiling, the toilet was filthy. The sink would barely drain and the counter top was dirty enough with soap residue or something that it almost foamed when I got it wet. And there was a very large dirty spot. The walls were dirty and the bed was still rock hard. I just expected a lot more from the Marriott. We Won't be back.

By on Feb 4, 2019

Review comment responded on Feb 6, 2019

We are so sorry for all the inconvenience you had during your stay. If there is anything we can do to make it right please reach out to us. 801-373-2222, Thank you.

4
Everyone

By on Jan 17, 2019

Review comment responded on Jan 18, 2019

Thank you so much for you feedback. We are glad you enjoyed your stay with us.

2
Everyone

Check in time is 3 PM. We came a little early, maybe an hour before check-in time, needing to change clothing to go to another function. Although we had reserved two rooms for two nights, hotel staff, in friendly demeanor, told us they would not be able to let us into a room early. They explained that no rooms were available and offered to let us to change in one of the conference rooms, which seemed a bit awkward. I was a little hard pressed to imagine that not one single room, even one that wasn’t entirely ready, could not have been made available for us to change. Hotel staff was friendly and the rooms were nice, not spectacular (for the price). No complementary breakfast items were provided. Prices at the breakfast bar were a bit steep. A restaurant was adjacent to the hotel but we did not go in. In my experience, other comparable quality hotels offer better options. We travel a great deal; however, my wife informed me that we would not be staying here again.

By , from Colorado on Sep 23, 2018

5
Everyone

Close to freeway but set back enough super quiet. Wonderful staff. Bright and spacious hotel. This will be my base on all future trips to Utah! Missing: magnifying mirror. Lol. But everything else. Every detail. Perfect!

By , from Orange County. Ca on Aug 24, 2018

Best Western Plus Provo University Inn

1600 N Freedom Blvd, Provo, UT 84604
url importing https://www.orbitz.com/Provo-Hotels-Best-Western-Plus-Provo-University-Inn.h41755-p2.Hotel-Reviews