Very friendly staff. Good free breakfast. Reasonable rate.
Clean, updated rooms, spacious and nicely decorated. Location is perfect. Have stayed here a few times now, it is our go-to spot in Provo!
The room was pretty and clean. The windows were big
Pros:Lobby was nice. Lots of tables to use for breakfast. Good size and comfortable bed. Great cable channels available. Cons: Peeled wall paper and broken tiles in the bathroom. Only served non-fat milk. Loud air-condition.
This is a modern property with really nice common areas, including spacious and modern gathering places inside and out. We stayed there about 2 weeks. Staff was friendly. While hotel grounds and common areas are quite nice, the guest rooms themselves are just okay, with a lot of evidence of deferred maintenance items. (Torn wallpaper, a microwave that did get food hot, a refrigerator that didn't keep things particularly cool, carpets overdue for a cleaning, etc.) But overall it was okay, and priced below other properties.
This place is great. We added another night we liked it so well. You can walk or drive to eat about anything
A/c didn't work in our room. We changed rooms and the hot water didn't work in the 2nd room. No breakfast was served.
The hotel room was nice. The staff was good. Thank you.
Just transitioned from Marriot. No cribs or pack and plays. Had to purchase one at walmart at 11pm. AC eradic with old system only allowing intermittent cooling or fan alway on, not both. Had to put to 60 degrees to cool to 69/68. Clean however. Breakfast same each day.
We were there for five days. I had to ask three different days to have our room cleaned and they did finally cleaned the room on the fourth day. They cleaned the room once during our stay. The toilet was plugged and the closet door was off the rail. They never fixed the door and I had to unplug the toilet myself after they gave me a plunger. They ran out of food on the weekend. Worse Inn I ever stayed in. Never will stay they again and I will never promote it, but I will warn me friends not to stay there.
Location was great for what we needed. Room was huge.
It was stated that this property had complimentary breakfast, please update your site as they DO NOT. This was the primary reason we booked this hotel over the others.
Big room. Enjoyed having a couch to relax and read/watch television. Comfortable bed. Convenient location. Ample parking.
I liked the bistro located in the lobby. Very convenient for breakfast. The bedding seemed a bit dated. Other than that, i thought the hotel was a good place to stay.
The mattress was very old, made lots of noise when you sit on it, and very uncomfortable. All the rest of the room was just fine.
The first room we were in had a massive stain on the floor, smelled like cigarette smoke and vomit, the mattresses were like a cement block with a foam topper. The bedding was clean. The carpet was literally sticky. but unfortunately it was almost midnight and we had kids with us so moving rooms just wasn't an option. The next morning they gladly gave us another room. At first appearance it looked good and smelled sooo much better. But the next morning we realized there was a dirty washcloth left in the bathroom. Black mold on the ceiling, the toilet was filthy. The sink would barely drain and the counter top was dirty enough with soap residue or something that it almost foamed when I got it wet. And there was a very large dirty spot. The walls were dirty and the bed was still rock hard. I just expected a lot more from the Marriott. We Won't be back.
Located in Carterville within a mile (2 km) of Brigham Young University, Best Western Plus Provo University Inn is within 2 miles (3 km) of other popular sights such as Provo City Center Temple. This hotel has 99 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM. This hotel has a restaurant where you can enjoy a bite to eat.
All of Best Western Plus Provo University Inn's 99 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. 36-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Rooms also include desks. Housekeeping is available once per stay.
At Best Western Plus Provo University Inn, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Very friendly staff. Good free breakfast. Reasonable rate.
Clean, updated rooms, spacious and nicely decorated. Location is perfect. Have stayed here a few times now, it is our go-to spot in Provo!
Thank you so much! We appreciate your review!
The room was pretty and clean. The windows were big
Thank you for choosing to stay with us and for taking the time to fill out this review. We really appreciate it. We look forward to seeing you again soon and making your next stay even better!
Thank you so taking the time to fill out this survey. We really appreciate it.
Pros:Lobby was nice. Lots of tables to use for breakfast. Good size and comfortable bed. Great cable channels available. Cons: Peeled wall paper and broken tiles in the bathroom. Only served non-fat milk. Loud air-condition.
Thanks for giving us your honest feedback. We're glad you had comfortable stay. Hopefully by the next time we see you we will have addressed all of your concerns. Thanks again.
This is a modern property with really nice common areas, including spacious and modern gathering places inside and out. We stayed there about 2 weeks. Staff was friendly. While hotel grounds and common areas are quite nice, the guest rooms themselves are just okay, with a lot of evidence of deferred maintenance items. (Torn wallpaper, a microwave that did get food hot, a refrigerator that didn't keep things particularly cool, carpets overdue for a cleaning, etc.) But overall it was okay, and priced below other properties.
Thanks for taking the time to give us some feedback, we really do appreciate it. We 100% know what you are talking about with the "deferred maintenance" issues. COVID-19 really set us back but we are doing everything we can to back on track. Carpets are all getting a cleaning this week! We hope to see you again soon and thanks again for the feedback!
I am sorry you didn't have the best experience. Could you give me more feedback so I can address the issues?
This place is great. We added another night we liked it so well. You can walk or drive to eat about anything
Thank you for staying at Best Western Plus in Provo, we are glad you enjoyed your stay!
Thank you for the positive review!
A/c didn't work in our room. We changed rooms and the hot water didn't work in the 2nd room. No breakfast was served.
Thank you for staying at Best Western. I'm sorry we did not meet expectations during your recent visit. We will follow up with the team and I invite you to come back to see how we have improved.
Thank you!!