We love that we can get a 2 bedroom suite since we have 3 teenagers.
There is no daily housekeeping and the beds are horrible.
We have stayed at this particular Residence Inn in the past. Now they "clean" the room only on Mondays! Need a towel or soap - go to front office and request it. One shampoo for two people per week! Carpet was so dirty that when you walked in bathroom area which was tile - you left footprints. Used to be a great place - breakfast was hot etc. Now it's a box of nothing good.
The location was wonderful . Very quite yet close to stores and restaurants . The building was not very clean and often areas smelling of cigarettes ; at times coming through the AC ducts . Hallways dirty and glass doors and elevators dirty!
This was one of the oddest Marriott experiences I ever had. After driving 9 hours and exhausted, they had no luggage carrier at the front entrance. The rep stated she was the first boy one working so she couldn’t help me get one. So I had to search the hotel for one. I learned you needed to reserve time to use gym. No cleaning of rooms. MOLD in my bathroom- very visible (looked like black mold). Paper thin walls, I could hear footsteps upstairs, toilets flushing and other people talking. Avoid at all cost!
Very friend staff
Clean and quiet easy check in good tv nice shower nice bed pillows
For a Marriott Brand, I am disappointed with this property. Comforter had stains on it and when asked for a new one, the new one had some also. Gross. Dishwasher had standing water. Room was hot and it took a long time for it to cool down if at all. Toilet lid was cracked. Floor was so dirty. Fold out bed mattress is so old and lumpy. We left 5 days early.
I like that it has a full kitchen. It is near shopping center. The staffs are helpful and always ready to assist when you need help.
I think its a very nice place. The suites are wonderful
This property has not been well maintained. The tile grout was dirty, tub base and cabinets were dirty, fridge was dented, walls had paint patches visible, and there was a hole in the wall in the bathroom. The key to the door only worked sometimes. The best thing about this property is the proximity to BYU and Provo Canyon.
The front desk staff were particularly pleasant and treated us as if we were friends or important.
Quiet location, with staff who were obviously well trained on providing good service.
We will now be staying here for the 3rd time. Modern, clean with all the amenities you’d expect plus 2 restaurants. Much better than the noise and unreliable A/C of the historic hotels nearby, and Durango is just as accessibie. We always choose a room that has a balcony facing the Animas River, where we can sit and enjoy a cup of coffee. Their cute bar that serves food also is on the river, and they have another restaurant on property as well. The Animas River Walk is right behind the hotel, a great place to walk, bike or run. A grocery store adjoins the parking lot and all the funky fun restaurants of Durango are walkable from the hotel. Wouldn’t stay anywhere else when I’m in Durango!
Residence Inn by Marriott Provo places you next to Brigham Young University and within 2 miles (3 km) of other popular attractions like Provo Utah Temple. This 114-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Guests can expect 37-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available.
At Residence Inn by Marriott Provo, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include an outdoor tennis court, a 24-hour business center, and coffee/tea in a common area.
We love that we can get a 2 bedroom suite since we have 3 teenagers.
There is no daily housekeeping and the beds are horrible.
We apologize for the inconvenience you experienced and do hope that you will give us another try in the future.
We have stayed at this particular Residence Inn in the past. Now they "clean" the room only on Mondays! Need a towel or soap - go to front office and request it. One shampoo for two people per week! Carpet was so dirty that when you walked in bathroom area which was tile - you left footprints. Used to be a great place - breakfast was hot etc. Now it's a box of nothing good.
We apologize for the less than favorable experience you encountered while staying with us. We are always more than happy to deliver items/amenities to your room. We are bringing back our hot breakfast during the month of July. We do hope that you will give us another try in the future.
Than you for your review. We appreciate you choosing to stay with us and hope to see you again in the future.
The location was wonderful . Very quite yet close to stores and restaurants . The building was not very clean and often areas smelling of cigarettes ; at times coming through the AC ducts . Hallways dirty and glass doors and elevators dirty!
We thank you for your review and apologize for the challenges you experienced while staying with us. We do hope that you'll give us another try in the future.
Thank you for your review. We hope to see you again!
This was one of the oddest Marriott experiences I ever had. After driving 9 hours and exhausted, they had no luggage carrier at the front entrance. The rep stated she was the first boy one working so she couldn’t help me get one. So I had to search the hotel for one. I learned you needed to reserve time to use gym. No cleaning of rooms. MOLD in my bathroom- very visible (looked like black mold). Paper thin walls, I could hear footsteps upstairs, toilets flushing and other people talking. Avoid at all cost!
We're so sorry to hear of your less than favorable experience with us. This is certainly not standard for our hotel and your concerns are being addressed immediately. We ask that you give us another chance to re-gain your faith and confidence in our hotel.
Thank you for your review. We appreciate you choosing to stay with us and look forward to your return. Safe travels!
Very friend staff
Thank you for your review. We appreciate your comment and hope to see you again soon. Safe travels!
Thanks for staying with us. We appreciate your feedback!