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Neptune, a Member of Design Hotels

Property class: 3.5
VIP Access

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Photo gallery for Neptune, a Member of Design Hotels

A hotel exterior with a large glass window, a visible staircase, and a sign reading "HOVSE".
A restaurant interior with tables set for dining, a bar area, and a decorative plant arrangement.
A modern hallway with a neon sign reading "La Casa de la Luna" and a carpeted floor.
A bedroom with a bed, a sofa, a coffee table, wicker chairs, and a vase with flowers.
A modern living room with a blue sofa, a coffee table with books and flowers, and a bookshelf filled with books.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Johnson and Wales University
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

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About the neighborhood

Providence

Located in Downtown Providence, Neptune, an Ash Hotel is next to popular attractions like Amica Mutual Pavilion and Rhode Island Convention Center. This 52-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a conference center.

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.1 miles
  • Rhode Island Convention Center - 2 min walk - 0.1 miles
  • Johnson and Wales University - 3 min walk - 0.2 miles
  • Providence Place Mall - 5 min walk - 0.3 miles
  • Rhode Island School of Design - 10 min walk - 0.6 miles

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 16 min drive

Restaurants

  • ‪La Salle Concessions - ‬4 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪The Stable - ‬2 min walk
  • ‪The Vig - ‬3 min walk
  • ‪Alley Cat - ‬2 min walk

About this property

Neptune, a Member of Design Hotels

Neptune, an Ash Hotel features free WiFi in public areas, meeting rooms, and a conference center. Self parking is available for USD 38.75 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Additional amenities include a business center and an ATM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, desks, and desk chairs are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Uncovered self parking on site (USD 38.75 per day; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 12:30 PM for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby café
  • Memere's
  • Neptune Bar
  • The Boombox

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (3,500 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • Service animals exempt from fees

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Uncovered self parking fee: USD 38.75 per day (in/out privileges)
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Frequently asked questions

Is free cancellation available at Neptune, an Ash Hotel?

Neptune, an Ash Hotel offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Neptune, an Ash Hotel?

This hotel is situated in Downtown Providence, just steps from Amica Mutual Pavilion and Lupo's Heartbreak Hotel, and within a short walk of Providence Place Mall. You'll also find Providence Performing Arts Center and Kennedy Plaza less than a mile away.

Does Neptune, an Ash Hotel feature a casino?

No, Neptune, an Ash Hotel doesn't have a casino.

Is there an indoor pool at Neptune, an Ash Hotel?

No, there is no indoor pool at this hotel.

Does Neptune, an Ash Hotel feature a restaurant that includes a breakfast menu?

Yes, Neptune, an Ash Hotel serves breakfast (local cuisine) for a surcharge each morning at Neptune Bar.

Does Neptune, an Ash Hotel allow pets to stay free of charge?

Yes, dogs can stay for free at Neptune, an Ash Hotel.

How far is the airport from Neptune, an Ash Hotel?

The closest major airport to Neptune, an Ash Hotel is T.F. Green Airport (PVD), which is 10 mi away (16 minutes by car). Another top airport is Pawtucket, RI (SFZ-North Central State), which is located 8.9 mi away (21-minute drive).

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 499 out of 1005 reviews
Rating 8 - Good. 240 out of 1005 reviews
Rating 6 - Okay. 143 out of 1005 reviews
Rating 4 - Poor. 81 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
No refrigerator or iron in the room. The shower wasn’t great (weak water pressure and small space). No amenities at this hotel. Barista was nice and coffee/pasties were good.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ive been here 3 times in various rooms and it remains my favorite place to stay in providence
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, helpful staff. Quaint elevator, thought I might have to tap dance with Millie! Large bathroom, small but comfortable bedroom. My only suggestion would be to install a railing at the front entrance steps. Just two higher rise steps (and the sidewalk slants toward the curb at the bottom) and heavy door but I would have had a dangerous challenge getting up and down with a carry on suitcase, purse and cane had I not had help from cab driver and staff. Never would be able to do it in snow.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't beat the price and location! Staff is great.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and had a lovely room, so well designed and organized, we just wanted to hang out there! Great staff, amazing location - near interesting shops and fantastic restaurants. We would stay here again in a heartbeat
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only briefly. Nice staff, really cool room. Good vibe.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The room was nice..small but efficient bathroom
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The overall atmosphere and history is awesome!!! I am looking forward to my next stay nest week!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot with truly unique design and layout. The old school elevator was very cool and surprisingly easy to use.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great boutique hotel- lots of charm. Super location- it’s an older building so the elevator is tiny but fun! The room was large and the bathroom was well appointed and modern. Staff was super friendly and helpful- overall, great stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, the room pleasant and clean and staff was courteous and very helpful. Would certainly stay here agaiin
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff and the room was very clean. Small but well appointed room. Awesome shower stall. :)
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really tidy cute very sparse but comfortable hotel and room. Staff is very friendly. Location is great.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean room, very friendly staff, great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, easy parking and check in process. Clean bed and shower, quaint room had a unique old fashioned feel. Great location. We parked once for the weekend, walked to dinner, a show and back for the evening, then checked out and hopped on the bike path. Convenient, good price.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel were great! Our only complaint was the noise. We could hear music from a nearby bar (maybe the hotels bar) throughout our stay and you could easily hear anyone that was in the hallway. But overall a great stay and we would definitely stay here again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky style, clean room and very nice staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, hotel has a beautiful retro style, very clean, a lot to offer right indoors. Fine dining, bar, karaoke lounge, walking distance for night life. Overall great experience. Definitely worth the money. Parking not included but public lot next to the hotel offers a very discounted rate for guests.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Loved the bar in the hotel and the location.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool part of town. A speakeasy and French restaurant in the hotel and a fun karaoke bar in same building. Younger visitors would love it. As an older guest I loved it also.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were solid but calling the king suite a suite was laughable at best. It's just a bed, chairs, and a shower in a bigger room.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Loved the location and the lobby coffee shop is wonderful!
Stayed 1 night in Apr 2026