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Portland Regency Hotel & Spa

3.5 out of 5.0

Recent guest reviews

First the good. The staff of the Recency is friendly and responsive. The rooms are comfortable and modestly appointed. The Armory restaurant and bar is comfortable and offers a great happy hour and good food. The location is ideal and valet parking is reasonably priced at $20/night. The Recency's public areas and particularly the spa is run down. The tile is old and cracked. The showers run cold for long periods until heating up, an unwelcome jolt when emerging from the steam room and sauna. This is not the quality spa I visited just just a couple years ago. The particular room we were in was fine, nice sheets and pillows, nothing remarkable about the furnishings. The bathroom shower rod was rusted and the rug worn, but clean. The room had a very noisy heating system that ran from 4 am to about 5. Overall, I would stay again, with lower expectations, and only on off-season or on a deal. Other hotels are better kept and offer similar services (or nearby) for the money.

We love everything about the Portland Regency. It's in a great location, walking distance to all the best attractions of Portland. It's a building with a lot of history which has been renovated very nicely into a hotel while keeping the original character of a lot of the interior. The amenities and staff are top notch, what you would expect at a much larger hotel but the size of the Regency (only 4 floors) makes it feel more intimate. The spa is excellent with the added bonus that most of the facilities are available to guests to use for free. Finally, for all of these advantages, the rates are typically quite reasonable, even compared to other Portland hotels in less convenient locations.

Staff was friendly & helpful. Love the bar & restaurant. Great food especially Sunday brunch. Checkout easy.

Great location. Good staff. Valet parking terrific. However there are no grab bars in the shower/tub. This could be very dangerous.

Wanted a hotel from which we could explore Portland during a brief overnight before catching our plane. Regency was a perfect place--within walking distance of all major sights, room was comfortable and quiet. Staff very friendly and helpful. Made us want to extend our stay.

The Portland Regency is a classic hotel filled with tradition and intimacy. Not a lot of high-tech wizardry, nor boutique hotel quirkiness. Just a comfortable, well-appointed hotel with traditional amenities and a desire to make guests comfortable.

This hotel needs to update the rooms. We expected 2 queen beds especially for the price, but they were doubles. Also we called for ice and didn't get it after 45 minutes and had to call again.

Stayed in town because of a concert. The valet Rowan (I'm so sorry if I'm misspelling your name) was the champion of our stay and definitely the reason this is a 5* review instead of a 4*. He went above and beyond the call of duty to ensure the comfort of my friends. Thank you!

The staff were all extremely helpful and friendly. My husband and I were able to easily walk to the waterfront as well as into downtown Portland. The gym and spa was great as well. Great experience!

Lovely hotel in the heart of Portland. Very friendly and helpful staff, and the spa was fabulous.

There is some uniqueness to this hotel and it fits in well with the are it is in. Favorites: quite room, helpful staff, and clean hotel. Improvements: Bed was a bit too soft for my taste, hotel is in need of some updating (inc. the fitness center--good diversity of equipment, but getting dated). Food prices in restaurant were high, but there was a ton of great places to eat within 1-2 blocks, so go out and enjoy what Portland has to offer instead. Overall, good stay.

Great hotel. I thought I reserved 1 night but it appears that I reserved 2 nights. I was to arrive on Thursday but I wanted to arrive Friday. That hotel said they wouldn't charge me but I had to contact Orbitz for a refund of what I paid.

Needed a get away and choose this Web site and booked it through Orbitz and got a 3 night package back in January. It was a good deal and could not pass it up for a April vacation.

A great place to stay on a cold winter night. We had a superb meal at the hotel's restaurant and then took off for a concert. Perfect location.

My wife and I were upgraded to a Regency Suite room, and it was incredible. The room was spacious and comfortable, with a window seat, fireplace, whirlpool tub, king-sized bed. On top of that, the walls are brick and it's located in one of the turrets of the building so the room has tons of character and a great view.

Overall sort of run down. Portions remodeled but not done well. The staff is really good and responsive.

The hotel is conveniently located near the old port and is within walking distance to a lot of shops and restaurants. We stayed in a regular king room. Overall the stay was pleasant but the bathroom could use some updating. However we would not hesitate to stay here again.

This was an extreme experience for me and my wife. It was very comfortable hotel and the staffs were amazing, very caring, and enthusiastic. Thank you.

WE had a really good time staying at this hotel. Almost everyone was so nice and helpful. We love having drinks out in the courtyard. The only reason not giving 5 stars was because we had a waitress in the courtyard that was not nice. We ordered sparkling wine and I asked if they had anything other than prosecco. Her response was how expensive do we want? We were going to go somewhere else, however a nice guy from the bar came over and offered us a different sparkling wine and we were happy with his recommendation. When we went to leave that waitress whispered something at us? The next day, we went back to the courtyard and sat down to enjoy another glass of sparkling wine and the same waitress gave us a dirty look? However, the nice guy saw us and came over and offered us the same sparkling wine he recommended. Be sides the waitress in the courtyard, everyone else at the hotel was great. I had a great time talking to the maids and getting extra chocolates for bedtime.

The positives are the location, which is excellent and the front desk and valet staff, who were friendly and helpful. The negatives are as follows. The rooms are rundown and very poorly maintained. The air-conditioning was inadequate. The bathroom was not clean. The hotel is very very overpriced for what you get. The room furniture is very low quality. The bathroom fixtures are of very low quality as well. I will not stay here again. Very overpriced.

20 Milk Street Portland ME

Hotel highlights

  • Walking distance to Wadsworth-Longfellow House and Children's Museum of Maine
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Portland Regency Hotel & Spa places you in Downtown Portland, within a leisurely stroll of popular sights such as Wadsworth-Longfellow House and Children's Museum of Maine. This 95-room, 3.5-star hotel has a full-service spa along with free in-room WiFi and a free airport shuttle. It's in central Portland and also a short walk from Victoria Mansion and Portland Museum of Art.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

The 95 rooms are individually decorated and have an array of amenities, including iPod docks, free newspapers, and free local calls. Guests can expect to find free WiFi and digital TV. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Free bottled water, laptop-compatible safes, and ironing boards are also available.


Property features

Guests staying at Portland Regency Hotel & Spa enjoy access to a full-service spa, a fitness center, and a spa tub. Valet parking is USD 20 per night if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Double Room

Full 2 | Sleeps 5

Guest reviews for Portland Regency Hotel & Spa

Everyone (15) Couples (35) Business (3) Family (2) Friends (3) Other (3)
4

not the portland regency spa of yore

Couples

First the good. The staff of the Recency is friendly and responsive. The rooms are comfortable and modestly appointed. The Armory restaurant and bar is comfortable and offers a great happy hour and good food. The location is ideal and valet parking is reasonably priced at $20/night. The Recency's public areas and particularly the spa is run down. The tile is old and cracked. The showers run cold for long periods until heating up, an unwelcome jolt when emerging from the steam room and sauna. This is not the quality spa I visited just just a couple years ago. The particular room we were in was fine, nice sheets and pillows, nothing remarkable about the furnishings. The bathroom shower rod was rusted and the rug worn, but clean. The room had a very noisy heating system that ran from 4 am to about 5. Overall, I would stay again, with lower expectations, and only on off-season or on a deal. Other hotels are better kept and offer similar services (or nearby) for the money.

By on Jan 16, 2018

5

a wonderful hotel in the perfect portland location

Everyone

We love everything about the Portland Regency. It's in a great location, walking distance to all the best attractions of Portland. It's a building with a lot of history which has been renovated very nicely into a hotel while keeping the original character of a lot of the interior. The amenities and staff are top notch, what you would expect at a much larger hotel but the size of the Regency (only 4 floors) makes it feel more intimate. The spa is excellent with the added bonus that most of the facilities are available to guests to use for free. Finally, for all of these advantages, the rates are typically quite reasonable, even compared to other Portland hotels in less convenient locations.

By , from Arlington, MA on Jan 12, 2018

4

great location in oldport of portland.

Everyone

Staff was friendly & helpful. Love the bar & restaurant. Great food especially Sunday brunch. Checkout easy.

By on Jan 6, 2018

4

great location. staff excellent. valet p

Everyone

Great location. Good staff. Valet parking terrific. However there are no grab bars in the shower/tub. This could be very dangerous.

By , from boston on Oct 31, 2017

5

location to explore portland

Everyone

Wanted a hotel from which we could explore Portland during a brief overnight before catching our plane. Regency was a perfect place--within walking distance of all major sights, room was comfortable and quiet. Staff very friendly and helpful. Made us want to extend our stay.

By , from Austin, TX on Oct 25, 2017

5
Everyone

The Portland Regency is a classic hotel filled with tradition and intimacy. Not a lot of high-tech wizardry, nor boutique hotel quirkiness. Just a comfortable, well-appointed hotel with traditional amenities and a desire to make guests comfortable.

By , from Harrisburg PA on Oct 7, 2017

3

not adequate for 4 guests.

Families

This hotel needs to update the rooms. We expected 2 queen beds especially for the price, but they were doubles. Also we called for ice and didn't get it after 45 minutes and had to call again.

By , from Florida on Oct 7, 2017

5

rowan!

Everyone

Stayed in town because of a concert. The valet Rowan (I'm so sorry if I'm misspelling your name) was the champion of our stay and definitely the reason this is a 5* review instead of a 4*. He went above and beyond the call of duty to ensure the comfort of my friends. Thank you!

By , from sarasota florida on Sep 16, 2017

5

lovely hotel in a great portland location.

Everyone

The staff were all extremely helpful and friendly. My husband and I were able to easily walk to the waterfront as well as into downtown Portland. The gym and spa was great as well. Great experience!

By , from Virginia on Aug 30, 2017

4

beautiful building and great location.

Everyone
Beautiful courtyard

Lovely hotel in the heart of Portland. Very friendly and helpful staff, and the spa was fabulous.

By , from California on Aug 28, 2017