Spa Resorts in Portage, WI

"We were very disappointed with our stay at Natura Treescape Resort. We rented a cabin that was supposed to accommodate 6 people, yet we were still charged an extra $20 per person per day for the two people over the standard four person, which felt excessive and misleading. The cabin next to us had people smoking weed the entire stay, and the smell completely filled our cabin and the surrounding area. We asked to be moved to a different cabin, but the resort would not accommodate us. Housekeeping was also extremely poor. During our 3-night stay, nobody picked up dirty towels or emptied our trash. The bathhouse was dirty, and the towels provided were tiny, rough, and low quality. Overall, the experience did not match the price we paid, and customer service was disappointing. We would not stay here again."

"staff was great "

"When we very first arrived, there was a smooth check-in and we stayed in hotel Rome, which is connected to the waterpark. We proceeded to the hotel and could not find any bell carts one of the workers that was working. The arcade area gave us a phone number to call we then proceeded to call the hotel. They said they were gonna let the Publix people know to bring bill carts down. We then waited a half an hour. We could not lug all of our stuff in with three small children, and my fiancé proceeded to walk the floors to find a luggage cart. He made it to the second floor, found one of the luggage cart in saw three staff members standing right by the luggage cart, leaning up against the wall, laughing and talking, so there was no kind of priority for the guest. It seems like that’s why I gave it the rating that I did."