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Palace Hotel

Property class: 3

Choose dates to view prices

Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
A hotel lobby with a checkered floor, white columns, and green plants.
A large indoor swimming pool with columns, a covered area, and a view of the outside.
An outdoor courtyard with arches, a planter with flowers, and a wall with a sign.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Twin Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 2 Twin Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(20 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(40 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Poços de Caldas

Located in Centro, Palace Hotel is next to Palace Casino and Jose A Junqueira Park. This 191-room, 3-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a gym.

What's nearby

  • Palace Casino - 1 min walk - 0.0 miles
  • Poços de Caldas Cable Car - 2 min walk - 0.1 miles
  • Pedro Sanches Square - 2 min walk - 0.1 miles
  • Thermas Antonio Carlos - 3 min walk - 0.2 miles
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.3 miles

Restaurants

  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Casa do Colono - ‬3 min walk
  • ‪Becco Gastronomia - ‬6 min walk
  • ‪Café da Praça - ‬3 min walk
  • ‪Fenícia Bar & Restaurante - ‬3 min walk

About this property

Palace Hotel

Palace Hotel features a full-service spa, an indoor pool, and a gym. Valet parking is offered for BRL 60 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a free kid's club.
Guests can expect to find flat-screen TVs with cable channels. Minibars, phones, and desks are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 60 per night)
  • Secured, covered valet parking on site (BRL 60 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for BRL 200 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: BRL 60 per night
  • Covered valet parking fee: BRL 60 per night
  • Rollaway bed fee: BRL 200 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM—-1:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Is free cancellation available at Palace Hotel?

Palace Hotel provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Palace Hotel?

As of Oct 7, 2026, prices found for a 1-night stay for 2 adults at Palace Hotel on Oct 25, 2026 start from $65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Palace Hotel?

This hotel is situated in Centro, just steps from Palace Casino and Pedro Sanches Square, and within a short walk of Thermas Antonio Carlos. You'll also find Poços de Caldas Cable Car and Macacos Fountain less than a mile away.

Is there a spa at Palace Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Palace Hotel feature a casino on the premises?

No, Palace Hotel doesn't have a casino.

Will I find an indoor pool at Palace Hotel?

Yes, this hotel has an indoor pool.

Does Palace Hotel have a restaurant that serves breakfast?

No, Palace Hotel doesn't have a restaurant that serves breakfast.

Will Palace Hotel allow pets to stay for free?

No, pets aren't allowed at Palace Hotel.

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
S
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã maravilhoso Piscina aquecida gostosa
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tradicional muito glamour de época
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tudo ótimo, quarto, funcionarios e comida
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Prédio antigo mas muito bem conservado, porém o quarto e móveis não são convidativos e aconchegantes. O café da manhã tem muitos itens, mas nada saboroso e pouquíssimas opções de frutas, tudo muito industrializado. As suítes de frente com vista para a praça não têm aquecimento e ficam geladas no inverno. A localização é excelente, o que é uma vantagem!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilha o lugar e as instalações
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel está um pouco ultrapassado, não tem ar condicionado. A equipe de funcion´rios é muito prestativa, café da manhã muito bom e variado, o spa poderia ser reformado, as instalações são muito antigas. O hotel não tem estacionamento, fomos de moto e o estacionamento conveniado é longe e caríssimo.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem organizado, charmoso. Quarto limpo, boa localização. O estacionamento é terceirizado, pois ao redores as vagas das ruas são cobradas .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
É mais conveniente deixar o carro no estacionamento conveniado para evitar multa do estacionamento rotativo. Também pode adicionar o serviço de lavagem do automóvel antes do checkout, que é muito bom. Não se arrependerá se optar por pensão completa. Ótimo cardápio.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comemoramos o Aniversário de 80 anos do meu sogro. Nossa família recebeu atendimento exemplar do Roberto do restaurante (estávamos em 19 pessoas)
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and beautifully maintained, with large windows that filled the space with fresh air and a lovely, breezy atmosphere. The hotel itself has a charming, classic feel—you truly feel like you’ve stepped into an old movie. The food was excellent; breakfast, lunch, and dinner were all delicious and well-prepared. Everything throughout the property was very clean, and the staff was consistently polite, welcoming, and attentive. I highly recommend this hotel for a comfortable and memorable stay.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel vem conservado, estacionamento terceirizado, boa limpeza, muito bom café da manhã. Restaurante funciona para almoço e jantar.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
É sempre muito bom me hospedar no Pálace Hotel, me sinto como uma rainha nesse local. Tudo é perfeito, desde os funcionários as acomodações. Volto pra casa revigorada.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel lindo, um ícone da cidade, precisa de manutenção, restauração dos apartamentos, trocar panos dos sofás, cortinas com barras sujas e rasgadas, melhorar opção de estacionamento, empresa parceira com diária muito cara.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava tudo perfeito, nossa única observação é que devido ao frio não havia ao menos um aquecedor no quarto, uma vez que não tem ar condicionado quente. No mais, gostamos muito e voltaríamos.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei da localização e do café da manhã mesmo com a repetição diária do menu, poderiam ter variado nos sabores de bolo, todos os dias eram os mesmos. Uma pena não ter isolamento de som, escutava todo barulho no corredor. Mas gostei do atendimento dos funcionários, hotel antigo porém tem história e vale a visita.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meu hotel favorito. Agrega acolhimento, memórias , comida boa e equipe excelente.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe de funcionários muito simpática, espaços amplos, piscina térmica muito boa. Como ponto negativo, sauna muito escorregadia e perigosa. Levei uma queda grande e poderia ter havido alguma consequência pior.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível experiência em um local histórico!
Stayed 2 nights in Jun 2026