Property was very clean and dog friendly, which we loved. Staff was friendly upon check-in. Would stay again.
Every thing in our room was clean except the floor. That was very dirty. The room definitely showed it’s age and needed some repairs, specifically the sink didn’t drain well and a wall had a hole in it.
.
Stay somewhere else.! I read the reviews and wanted to give this place the benefit of the doubt. One of my guest had to sleep on the floor for 2 of the 3 nights we stayed because the sofa bed would not open. I informed the front desk 3 times and nothing was ever done about it. Staff is extremely rude. The room was very run down.
Very clean, friendly staff, and was in a wonderful location. Great value.
The loft room was very unique with one bed and bath upstairs and one on the main floor. It was very rustic looking, but could use a little updating of the furniture and bathrooms. We loved that it was also pet friendly.
We enjoyed the time we spent together on the 2nd floor porch. The kids loved the pool. We loved walking to the inland. It was a great place to stay.
It needs to be updated but I’m not sure that’s going to help the paper thin walls.
Great stay cute loft in town
Room 107 We thought the room was not very clean at all. Noticed a lot of dust and there was long and short hairs on the bathroom floor and in the tub. The bathtub spout was almost falling out of the wall. The towels were very rough. We had a few kleenex in the box but it was never replaced. I didn't want to walk barefoot on the floor at all. The mirror was dirty too. I would NEVER again pay that amount of money for a room like it. On the plus side, the clerk in the office was very nice and friendly.
Ceiling leaked while we were in the room, mold on walls, bed not clean, cigarettes left from previous customer, bathroom was dirty, microwave was very gross, staff was absolutely horrible and refused to acknowledge it when it was brought to their attention.
We liked the location. The building was unique but old. The walls inside needed painting, the shower rod was shaky, and there were no plugs beside our beds for our phones and the hotel phone had no ringtone. The beds were comfortable, pillows could
Please improve breakfast offerings. Please clean up cig butts by stairs.
My room the bed was wet from room above it and they made me down grade rooms because I got it through orbitz at a cheaper price
Beautiful 😍❤️😍❤️ very big rooms beautiful lodge close to everything
Loft toilet was blocked and filled to the rim. Someone spilled beer in the HVAC unit and it stunk terribly. The refrigerator was unplugged when we got there and also stunk. The room wasn’t filthy but it was far from clean. I’d pass if you can stay somewhere a bit more well kept.
We had a jacuzzi in the room. And a fireplace. The room was very clean.
Island at Pigeon Forge is within a 5-minute walk of Timbers Lodge while other popular sites like Christmas Place are within a 15-minute stroll. This 53-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.
40-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of Timbers Lodge enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. You can put free parking to good use if you drive. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include a vending machine and a fireplace in the lobby.
Property was very clean and dog friendly, which we loved. Staff was friendly upon check-in. Would stay again.
Every thing in our room was clean except the floor. That was very dirty. The room definitely showed it’s age and needed some repairs, specifically the sink didn’t drain well and a wall had a hole in it.
Hi Deanna,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.
.
Hi Ginger, Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.
Stay somewhere else.! I read the reviews and wanted to give this place the benefit of the doubt. One of my guest had to sleep on the floor for 2 of the 3 nights we stayed because the sofa bed would not open. I informed the front desk 3 times and nothing was ever done about it. Staff is extremely rude. The room was very run down.
Hi Elisha, Thank you for posting your feedback and for letting us know about your encounters. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Very clean, friendly staff, and was in a wonderful location. Great value.
Hi Rodney, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!
The loft room was very unique with one bed and bath upstairs and one on the main floor. It was very rustic looking, but could use a little updating of the furniture and bathrooms. We loved that it was also pet friendly.
We are delighted you and your four-legged traveling companion thoroughly enjoyed staying at Timbers Lodge, and we appreciate your excellent review. It is gratifying to know you loved our convenient location, the excellent service provided by our staff and pet-friendly features. Thank you for being our guests, and we hope to welcome you and your furry friend back for another fun-filled visit to Pigeon Forge.
We enjoyed the time we spent together on the 2nd floor porch. The kids loved the pool. We loved walking to the inland. It was a great place to stay.
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Timbers Lodge look forward to having you back soon.
Thank you for the perfect rating. We are glad you had a wonderful time at Timbers Lodge. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
It needs to be updated but I’m not sure that’s going to help the paper thin walls.
Thank you for your feedback. We regret your disappointment with the room. While we agree that some of our accommodations are beginning to show their age, we are constantly updating and refreshing our facilities.
Great stay cute loft in town
Thank you for the perfect rating. We are glad you had a wonderful time at Timbers Lodge. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
Hi Jennifer,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.