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Sugar Palm Grand Hillside

4.0 out of 5.0

Recent guest reviews

The hotel is located close to Taka Beach, on a hillside as the name implies, about 5 minutes walk from the hotel. The room was simple, the walls and luggage rest are concrete. There is a very small desk and a TV I'd guess was 40". There are several English language channels including news and HBO Asia (Thai subtitles). Basic amenities like toothbrush, body wash, shampoo, nothing more. That being said, the hotel was generally very good. It looks like most rooms all have a balcony with a table and chairs that have a view of the bay (some rooms have a jacuzzi tub on the patio). Breakfast goes are convenient - 6:30am-10:30am. The food is good, there is a chef to make omelets besides the buffet and cereal. The staff speaks English, enough that I never had any confusion, and some Chinese if that's of value to you. They were all very hospitable, willing to help when needed, and the cleaning staff was also exceptionally friendly. It was my first time coming to Thailand so I called the hotel ahead of time to ask how they recommend I get from the airport to the hotel as we were arriving very late at night. The Phuket airport was a confusing chaotic scene even at 12:30am. To get to the hotel you can take a taxi, the price is fixed at 1200 Baht. Apparently there's a law now against electronic cigarettes, they will confiscate them and any vaping liquid or components, so be aware of that's relevant to you.

Spent four nights at this hotel and had a pleasant stay. Really nice hotel rooms and location with only a short walk to the beach. Special thanks to Tik for your hospitality and for the local recommendations - it's nice to have someone to talk English with!

Good service from the hotel staff Miss Tik. The room was very comfortable with stunning view. The room is reasonably price. TIP: If you are going to stay here ask for a room that does not require a long walk.

I stayed at the hotel and enjoyed being a short walk from the main strip without the noise from the main shopping/eating area. Very nice staff and comfortable, large room. I enjoyed it and would stay here again!

I am returned guest from last year stay in Sugar Palm but this time, I find the room require a bit of touch up. Can see fall off or faded paint. No complaint on staff services. Glad to see that Sugar Palm is keeping the good job. An area of improvement, do consider install a Fly Zapper Trap near the bread station as I do see fly flying round during my 2 nights stay. I totally understand it is unavoidable to hv flies but putting up the trap will help minimize. Sugar Palm is strategically located at a prime area of Kata, 1 min walk to main road with tons of restaurant, spa, convenient store, shops.

Sadly this trip Sugar Palm disappointed us. The hotel is rundown. Staff looked very tired but were still pleasant. Rooms and general area needs maintenance and cleaning. Huge crack in elevator mirror unattended, hazardous. Breakfast spread was minimal and uninviting. I understand its low season at Karon but you still have guest coming! Very disappointed this time especially since I was looking forward to return after my last stay.

The location was perfect. Close to restaurants, shops and the beach. Loved walking down to dinner every night. The local Phuket bus stops close by also. The rooms were very clean. We had a balcony with ocean view. Loved sitting here in the afternoon, listening to the pool waterfall and watching sunset. So beautiful. Staff were very helpful. We ended up staying here longer than planned & really enjoyed our stay. We had airport transfers too and are very grateful for the friendly service and excellent hospitality. Thank you sugar Palm Grand and thank you Julie & Tak for all your kind gestures during our stay.

Another trip to SugarPalm Grand and another fantastic holiday. A big thank you to Michael, Julie and their staff. Nothing is too much of a problem. The hotel is getting on in years but the plans they have should see it become a premier hotel in Kata. Always choose a pool access room & your stay will always be relaxing. The hill has not got shorter but is really not an issue after a day at the beach or an evening of eating or music. Thank you as well to Anh and Paul, two wonderful staff members. See you next year!!!

After a long tedious search we finally by pure luck came across the sugar palm,,, what a wonderful place,, the staff were exceptionally friendly and helpful and we felt right at home... The rooms are very spacious with a huge double bed and lots of lovely little extras.... Thank you Tik and Julie for making it a wonderful experience,,, i highly recommend the sugar palm... Lisa and Stuart... South Africa xxx

Just had another great stay at the Sugar palm. Once again the staff at this resort are all extremely helpful and courteous. From the General Manager to the man who carry's your bags they are all great. The location of the resort is fantastic, the rooms great and the pool access room is a must. I am an unashamed fan of this resort and cannot recommend it highly enough.

Room options

Grand Room, Pool Access

Full 1 | Sleeps 2

Grand Jacuzzi

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 1001 reviews