Sugar Marina Resort - ART - Karon Beach4.0 out of 5.0
Recent guest reviews
The locatin is great. Near by bars and restaurants and 150 meters to the beach. Great breakfast, and the service is very good to. The room is a okay size. A good big size bed. But there where no closet. There is 2 pool areas. A big and a small.
I stayed just for 2 nights, because it wasn't available for more, but it was really excellent. The room with the pool view is large, quite, and fully equipped. Obviously there are some small issues to fix as it is normal in a holiday resort. But the welcome at the reception was very appreciated, they offered ud an ice cream. In the room there are all that you need and the minibar is included and free refilled every day with a coke 1 beer a snack some water and a fruit juice. My room had both : large shower and the bath tub. The balcony at the end of the day was very nice to relax after the shower. The breakfast is very good and with any kind of food. And last but not least, the personnel is so kind and amable. Highly recommended.
The hotel has two wings and only shows pictures of the new one. - We stayed in the old one and it was rather disappointing. I booked the room with pool view and they put us in a back room with pool view from the neighbor hotel. - Breakfast was diverse but lacked basic western ingredients, such as different types of cheeses. - The bedroom was ok in comfort and the mini bar is free, which is really nice but it was in a desperate need of some fresh painting with scratched walls. - location was nice and the pool is quite nice but the layout is odd. You are basically swimming facing other guest's balconies...hard to explain! - I can still recommend, but set the right expectation and don't let the pictures fool you! - Reception staff can barely speak English, that was rather disappointing.
My boyfriend and I went on a vacation to Karon Beach. We stayed at Sugar Marina ART because of the location. When we got into our room, we immediately noticed the mold in the shower and all over the bathroom, It was disgusting. I don’t think they clean the rooms, they just make the bed and the covers did not smell pleasant. We asked for a room in the renovated area so either they lied or that is the renovated area... we would not return, and would recommend a different place.
We recently stayed here for 4 nights. Check in was good, staff were friendly, and one girl showed us to our room, explaining the hotel as we went, which was helpful, as it is quite a big hotel. The room itself is small and compact and you have a mini bar which is filled daily and free including 1 ca of Coca Cola, Chang, 2x bottles of water and a snickers bar. This was a nice touch. Our room backed on to the back of a street, with a view of a water tank, see pic. There was a car park which could be easily accessed by the balcony which made us feel a little unsafe. The hotel is in a good location, close to bars, restaurants massage parlours and tour agencies and only 5 minutes from Karon beach. Due to the hotels close proximity to bars and restaurants, the room was quite noisy, and we could hear rats crawling around outside.
We stayed here for 2 nights at the end of Dec and as previous reviews state the hotel is ok but it is a great location just off the Main Street near all of the bars restaurants and the beach. We got upgraded to a pool access room which was lovely and the mini bar was free. The rooms are nice and clean and have everything you need. The pool area isn’t the nicest or most relaxing it is AstroTurf rather than grass and there aren’t a great deal of beds, the actual pool was mostly in shade too but beds in the sun.
We stayed here for 10 nights in December. Plus: + the room – we stayed at the 4th floor, with pool and sea view and it was really nice, tidy and clean + breakfast – varied, vegetarian friendly, with a lot of fresh fruits + pool – clean, warm water + good price for what the hotel offers + the minibar is always refilled with water, orange juice, coke, beer, snickers bar and it doesn’t cost a thing + every room has umbrellas, a beach bag, beach mat for 2 people and big beach towels so don’t bother bringing them from home + location Minus: - even if the hotel advertises that it has 4 stars, it is actually a 3 star hotel, but this is a common thing in Thailand - front desk staff – we only interacted when checking-in and checking-out; there were always 3 people at the front desk and no one ever said hello or answered to a hello, they simply talked in Thai to one another - cleaning staff – they woke us up 2 mornings in a row because they were arguing and banging the cart with cleaning supplies; the other mornings we were already up but the same thing was happening: the ladies argued with one another and causing a lot of commotion
If you can avoid this, make sure you do! On arrival at the hotel, the receptionists were very unwelcoming. They offered no assistance in taking the luggage to the room, well aware they could see I was struggling with an infant in one hand and 3 suitcases. The room itself was disgusting and smelt of urine. It was unbearable going into the bathroom. Shower didn’t work and was full of mould. The baby cot was old and worn. He wifi in the room would connect for only 10 minutes and then disconnect with no luck of connecting again. The breakfast was nice and that’s why I would give it one star. It is a shame that they don’t maintain the hotel. It is however in a nice area with local amenities. If you do stay, Apparently there is a new block and an old block. Try and stay in the new building. Or even better look elsewhere!
Great location and in easy walking distance of the beach, main strip for bars and good restaurants and night market. Room was a little tired around edges but clean and comfortable. Corridors had a feeling of a hostel rather than hotel and in need of a lick of paint. Pool was pristine and warm and nice surrounding pool area. Staff were polite and welcoming on arrival but on departure to busy playing games on their phones whist we had a taxi waiting! We booked a transfer via reception but we were then advised to organise our own taxi at last minute (although this was easy enough to do on arrival at the airport and was cheaper than hotel transfer) We also booked a room specifically with a balcony which we didn't receive. Instead it was some odd sliding window arrangement that looked onto a wall at the back of the hotel. It was furnished with a hard wooden bench sharing the same space as the bathroom except for a semi transparent glass panel - I'm all for industrial design but we nicknamed it the prison cell as it had that ambience and was very depressing! Also not ideal trying to focus on your book whilst your partner is sat on the loo in front of you!! The bedroom itself was small but clean and comfortable with good a/c, bed and complimentary water. Wifi patchy and repeatedly had to log in. Breakfast busy and uninspired. This was the most expensive hotel we've stayed in so far and offered the least value for money. We are now in Khao Lak in a stunning five star resort that has cost £15 a night less. Would say three star at the most. Big no no was that the sliding 'balcony' screen didn't lock so our room couldn't be secured at all. Not stayed anywhere else in Phuket to compare standards and costs but we wouldn't stay at a sugar hotel again. Big chain hotel with big churn of guests and not much character or feeling of being looked after as an individual guest. The lack of balcony was very disappointing and I am glad we were only stayed three nights.
It's our first time to go together as a family (me,husband&daughter), Sugar Marina Art never disappoint. We were welcomed by a delicious ice cream, our room was so spacious, just perfect for our need, yummy breakfast, free mini bar and replenish everyday, free use of a bag and mat which you can bring to the beach. Did I mention that the beach is just across the street? Yes it is. We'll definitely go back and stay there again. ;)
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Sugar Marina Resort - ART - Karon Beach places you within a 10-minute stroll of Karon Market and Karon Temple. This 221-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. Also close to this Karon hotel are Big Buddha and Chalong Temple.
Enjoy dining at Tann Tanod, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 10:30 AM.
The 221 rooms are recently renovated and have an array of amenities, including free minibar items, balconies, and refrigerators. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, free bottled water, and safes are other standard amenities.
Sugar Marina Resort - ART - Karon Beach features an outdoor pool, a children's pool, and a fitness center. There's free parking, and a shuttle from the airport to the hotel (available on request) for THB 1200 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a computer station.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 854 reviews