Secret Cliff Resort Phuket4.0 out of 5.0
Recent guest reviews
This resort has amazing views of the sea and is why I chose it online before leaving home....now to the down side......very steep climbs to your room and if not fit not good. I was OK with this. The FOC transfers to nearby beaches only ran 3 times daily with the exception of one night we waited for over an hour in heat and when they still did not show we had to pay for private transport back to resort. I had an accident whilst there and needed to contact reception for assistance...it was approximately 6pm so not late...no answer...tried 3 times still no answer so made do with what we had on hand. Buffet breakfast were disgusting to say the least unless of course you were Chinese! This resort caters to the Chinese as we found out...5 huge busloads of these people every day. We found these tourists extremely rude...do not move out of your road even shove you as you go by...so no I would never go back to this resort even though majority of the staff were so sweet.
The place is ok. Nice and clean. Big rooms. Nice view, but the bathroom needs a renovation. It stinks at certain parts of the day. The smell comes from the drainage. And you need a shuttle to get to the beaches. The shuttles are free thank god coz hiring a vehicle to get to these points costs 300 bhat considering the distance is only 2-3 kilometers away. Unfortunately their scheduled trips are just 2-3 trips going to the beach a day and 2 trips going back to the hotel...
Well have just arrived.here check in on time but room not ready for an hour.Not a good start😢😢Service is slow. So will see how things. progress 😊😊 Nice location. But far from Karon beach.will have to get local transport. But it is the late kings cremation to day so everyone is on a go SLOW lol
We stayed for 2 nights before our travel to Phi Phi. Took a bus from airport (200 thb per person). Much cheaper than the taxi (1000-1200 thb). Bus also gets you directly to the hotel. The hotel is beautiful with the large territory but with the speed road between restaurant&reception and villas. Not easy to get to your villa so hotel offers you tuk tuk for free any time. Staff is friendly and cheerful but not everyone knew English well. Breakfast was not included in our booking so we payed 250 thb for not limited breakfast (restaurants in Phuket are cheaper). No shops around so you can only it in the hotel. 30 min walk from the beach by speed road so not a best option. Hotel offers free transfer on schedule. Far away from Phuket city center ( taxi 700 thb). So not the best option if you want to spend time in the city. But still hotel is amazing, lots of plants around, beautiful view from the villas and restaurant. Nice to spend few days.
We booked this restaurant for our 20th wedding anniversary dinner. A beautiful location set high on the cliffs and a menu that looked good too. Upon arrival, we were seated at our table near the balcony edge with a beautiful outlook. We were almost immediately overwhelmed by the smell of cigarette smoke from other diners at several tables close by us. We asked the wait staff if they had a smoking and non smoking dining area. We were told that it was all the same. They were willing to move us to another table away from the other diners, but this was also away from the view that we were paying for and just looking at trees. I find it grossly inadequate that we be subjected to the smoke from others disgusting habit when we are paying the same price for a meal. I asked to speak to management after the meal to give them some polite feedback in the hope that they make changes for future non smoking diners. After waiting 10 minutes for a manager to come and talk with us, they acknowledged that they did not have a dedicated non smoking dining area and although they made a brief apology, made no attempts to compensate or discount for ruining our evening and really did not seem to care. Two other tables of diners also left the restaurant earlier than planned for the same reason. We were speaking with these other diners while waiting for our taxi to arrive. Such a shame that a perfectly planned evening was ruined by other inconsiderate diners!
Everything about the hotel is amazing. The staff are so friendly and are willing to help and provide the best stay for you. The views and scenery are unreal and the hotel is very clean. The rooms are lovely and beach towels, bag, robes and slippers are provided. There are even English films on throughout the day and night that were a god send after a long day traveling round the island. The food and drinks in the restraunt are beautiful and the service from 'M and 'Billy was outstanding. In fact the cleaners, gardeners, reception staff, bar staff and restraunt staff are all so friendly and will go out of there way to help and talk to you. The hotel is in the middle of Patong and Karon beach and costs around 200 baht in a tuk tuk however the hotel does provide a free bus to each of these places at different times thoughout the day. We will definitely return to this hotel in the future, THANK YOU for an amazing stay in Phuket!!
Very nice hotel in the middle of a tropical vegetation and an impressive sea views, at first glance. Later in the evening our child is running anxiously from the other room. 3 lizard walking on the wall, the biggest about a large span. I am calling the reception desk and asking another room. We are sorry, the hotel is full... but actually lizards are everywhere, is the answer... Don't worry, they are not dangerous, calm me from the reception... And send me a thai gringo, armed with... a RAID against cockroaches... The next day I complain again at the reception desk and warn them I will write what I am writing now... The two girls at the reception are grinning... Finally on our departure they want we pay some missing towel! Omg I say, we are travelling with a hand luggage, check it please! I would like to warn future clients of this hotel about disappointments and troubles that we have experienced.
I have never written a hotel review before but now I feel compelled to warn others about this hotel, that's how bad it is. We booked and paid for 8 nights but felt we had to check out after 1 night already! We spent the 2nd day looking for a new hotel and happily paid for it to get out of secret cliff. Reasons: - booked superior room with sea view, view was 90% trees and vegetation - big mosquitos and BIG REPTILES inside the room without us opening the balcony window at all or the door for longer than 10 seconds, we later discovered an opening between the 2 balcony windows which allows bugs and animals to enter the room when closed, pictures attached - very old and worn out interior, squeaky doors - no proper lock on door, can easily open door and picklock - 'villas' were across a super busy and dangerous road which separated rooms and reception/restaurant, this combined with the lack of proper locks did not give us a safe feeling - the road was also very noisy at all times - airconditioning leaked heavily and made much noise leaking at night - no wall sockets in bathroom - no space to put toiletries in bathroom - old bathroom and smelly (think it was the toilet) - rusty stuff on shower head and toilet paper holder - toilet did not flush properly - no shower cabin so entire bathroom got wet when showering, including toilet - rusty and old shower head - stars were steep and hard to walk on - pool was old and dirty, broken tiles inside pool which made it dangerous, leaves and bugs inside pool which makes me think it did not get cleaned often - old sunbeds, nearly rotten, infested with ants - big holes in the plank floor around pool which could easily make one trip and fall bad - smaller pool than pictures showed - breakfast was disgusting. It was served in the open restaurant as a buffet and was infested with flies. My appetite vanished when seeing this and was did not eat anything at all. (staff was friendly in restaurant though) - sudden 3000 baht deposit on check-in as a pre payment for damaged or dirty room articles?? Did not feel welcome. - they make you sign a ridiculous set of terms and conditions on check-in, some of them: no ladyboy guests, hotel is allowed to charge anything that is damaged or dirty according to them (such as dirty towels or bed sheets as I read in other reviews??), hotel security can retain your passport as they see fit, and many more ludicrous rules - there is no beach nearby! Only cliffs - actually there is nothing nearby so you have to go to Karon or patong Beach to actually do something, which is pretty far and requires taxi or tuktuk. The catch is that it seems like the hotel has an arrangement with taxis as they charge you 300 baht for a 5 minute drive! - restaurant is way over priced. But there's nothing else around so you don't have any other option than eating there or taking a 300 baht taxi to nearest restaurant - free hotel shuttle drives from 10.00 till 17.00 so either way you're going to need a taxi if you want to spend time after 17.00 somewhere else than in the hotel Only positive: the view from the RESTAURANT, not room. Also the staff at the reception and restaurant were ok friendly. We talked to other guests in the hotel and they experienced about the same things (even the reptile in the room) and also wanted to leave. Nothing is like the pictures in this hotel! When checking out they asked me to fill in a form which said I could not claim any compensation whatsoever from the hotel for early checkout. There was also a small blank space where I needed to put the reason for checking out, I needed the entire backside to state all reasons. The form was pre-made which makes me think this happens a lot in the hotel. I asked the manager if this happens often, and she asked me what the problem was. I told her to look at the backside of the form. She only told me there were no refunds. I said I don't care, it's just so bad. She offered us another room but I did not want to hear it as we already asked the receptionist for a taxi that was waiting for us and we booked a different resort already. Not sure if we had to pay extra for another room, but I should expect so. We entered the taxi and asked for
When I booked a room in this resort, I mentioned that we were on our honeymoon and that we would arrive at midday. This obviously meant very little! We had to hang around for two hours, offered nothing to fill in our waiting period. Taken to our room, by golf cart, as the majority of rooms are down a steep winding road. The gardens are beautiful and the view from our room magical. When I checked on line what type of room our deluxe suite should have been, I saw 3 different decor styles and ours was the oldest, the bed was rock hard and the pillows were big and dense and not even a orchid flower happy honeymoon, zilch.. Our first morning we woke up with sore necks and backs. Later on that day after returning from a half day tour, we asked for a pizza from their own Pizza Hut to be delivered to our room. Sixty minutes later when our pizza had not been delivered, my husband rang up to ask where our pizza was.? The language barrier always seemed to be difficult in this hotel, and finally 30 minutes later, our pizza was delivered. We sat out on the balcony with a drink to enjoy our pizza and it was room temperature( not happy, we ate it because we were so hungry). Had to ask twice at reception for a bed topper to be added to our bed , which helped a little. That evening I ordered room service for myself as my husband was not well. Big disappointment- the chips were cold the club sandwich was made by a 4 year old, with thick junky slices of onion and tomato and my banana pancake was only 4 whole bananas with 3 scoops of ice cream. Only ate half a sandwich. Not good enough. I am not one to complain much, but I would have moved to a different hotel, if I wasn't leaving tomorrow.
I stayed at this hotel with my friend, and we got an upgrade to junior suite. I really surprised that this room is big with panoramic sea view. However, hotel location isn't close to any convenience stores that wasn't a big deal for me because I was happy to spend time in the hotel. junior suite has living area, bedding area and bathroom. Everything is convenient and jetted tub is also available. Breakfast is quite standard same as many hotels where I stayed before. They served Omelette, fried egg, sausage, ham, croissant, juice and etc. Hotel staffs were helpful, polite, and friendly. I was so happy to stay at Secret Cliff Resort.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 599 reviews