Phunawa Resort4.0 out of 5.0
Recent guest reviews
Phunawa Resort located a kilometer away from Karon Beach was supposed to be a luxurious stay at a 4-star resort but the experience was not so good. Though the property is well developed it is in need of maintenance. We had booked two rooms-the Two Bedroom Grand Suite and the One Bedroom Nawa Suite with Private Jacuzzi. We arrived to leaking faucets and a refrigerator which refused to cool. We had to complain several times to get the air conditioning working in the grand suite. The washrooms were very basic with no luxurious feel as promised and did not even provide necessities like bath robes, slippers or even toothpaste. The bed linen was also dirty and housekeeping would leave the floors dirty. The Nawa suite was slightly better but the Jacuzzi was anything but private with anyone having access to it and no pool cleaning whatsoever. Even the lights were broken. The less said about the staff the better-they were very rude and not courteous at all. Will definitely not revisit or recommend.
Ignore the old past it’s prime comments this is fine for the price you pay especially in Phuket and Karon . Staff here as already stated are the true asset of the hotel but it’s clean , water pressure is great in showers etc, pool clean . Food at nawa try once and breakfast same average but as good as most in this price range. Lots of use of the hotel taxi great drivers very prompt and the on site spa have amazing true masseuse that give great Thai massage. In all a great stay I stayed in a 2 bed suite with kids and granddaughter they loved it as did I . Ignore the negative yes I have stayed in much better La Flora for example in Patong is another world to phunawa but also several times more expensive !
I spent seven days at Phunawa and enjoyed every minute. The staff were very friendly and went out of their way to make you feel comfortable. One beautiful lady at the Nawa Restaurant, named Rung, made me feel extra special! A short walk to Karon, shuttle bus to the beach, just great. I enjoyed it very much and would recommend! Will definitely go for another stay and a swim in their beautiful pool setting. Andrea. Australia.
It was a short walk from town about 10 mins where there were plenty of bars and restaurants to provide sustenance ! Big clean room, lot's of Cable channel, fully equipped kitchen, big balcony and the best part is the private roof top jacuzzi pool. The staff were all wonderful, cheerful and always welcomed you. Would stay again, and would recommend it to anyone in Phuket.
Unfortunately this hotel seems to be well past it's prime. Needs a whole lot of love to bring it back. Many safety issues that of not rectified will be major issues in years to come. This resort seems to mainly cater for Chinese tours. Had to ask for maintenance to be done which is a shame because rooms should be checked that they are up to scratch before visitors come. On the plus side, if it wasn't for the awesome staff, this place would really suffer. The staff are amazing, prompt, efficient, very helpful and very happy which makes a huge difference. To the owners of this hotel, your staff are your biggest asset. My family and I couldn't fault them and they would be an asset to any hotel. This could return to glory but needs major love and not just a little polish.
Very friendly staff, great hotel, a little out of the way but great if you want to be away from The hustle and bustle of Karon. Only 15 minutes away from Patong if you want to party, about 400 Bart in a taxi. Would recommend.
Good hotel, very friendly staff.. not to far from the beach (they provide a shuttle service also) There's a 7/11 (mini mart) close by also. Special mention to the hotel masseuse who was also excellent.
Beautiful resort room was spacious and the air con was great the customer service and front desk are probably the best I've seen the beds are slightly hard but I found it comfty and it backs onto a rainforest which looks amazing at dawn and dusk the only reason I haven't gave 5 stars is the food at the resort is poor we tried the restaurant a couple of times as we had the all you can eat breakfast added in but we rarely went after about the fourth day the bacon and sausage are strange to say the least and choices like spag Bol and fried rice but it wasn't nice at all the drinks are okay all in all I'd stay here again probably wouldn't bother with breakfast and would go next door to their restaurant instead as that was a similar price and the food was superb
The hotel was booked on expedia.com. We had family suite which where quite big, 2 bathrooms, three sleeping areas, have small kitchen and there is also a Jacuzzi in the rooftop. It was all clean, area very quiet, the staff is very friendly and helpful. The hotel is close to Karon beach for walk around fifteen minute.
I'm sure this hotel when it first opened may have been a 4*, the hotel has the facilities to be awarded those stars, however, having stayed there, I would not give this place anymore than 2. The hospitality was 0 to none. I stayed there with my family for 16 nights, witnessed things that made me want to do projectile vomit. To start with, after such a long journey with 3 kids 4 and under, you would think they would give you a welcome drink. That did not exist, when we entered our room, it had ants, bedsheets with hole in it. The rooms facility was fine but cleanliness was not there, we were in two bedroom junior ensuite, master room had bath with jacuzzi, the rim of the bath was so disgusting, it looked like years of dirt had been collected, nothing an elbow grease couldn't take out, glass sinks were grimy. The toilet seat had stain on. My kids room toilet seat was broken and no one fixed it. I witnessed the cleaners just wiping the floor toilet and bath with a wet towel, not actual cleaning product was used although you will find that they carry it round in their cleaning bucket with both toilet brush and sponges all mixed. Hygiene did not exist, I even witnessed the cleaners attempt to clean the bath with toilet brush, upon seeing that I made a polite request to clean the bath with sponge and product, which she did, I don't remember the reason for my presence in the bathroom but praise the Lord I saw it. In the restaurant there were plenty chipped plates, it just went to show that there was no care for reputation, some even had dark marks on it. Besides the two ladies that were making omelette/eggs, the rest of the staff tall guy and a short girl at the front had the worst sour face you could see. The staff took no interest to get to know you, one morning the tall guy in the restaurant tried stopping me from having breakfast asking if it's my second having mistook me for someone else. It was very unprofessional and embarrassing encounter, at that point I had been staying at the hotel for over a week. There was no sense of customer care, often my husband or I would eat with our eldest, whilst one of us would be babysitting the children that were sleeping to avoid crankiness. I spoke to the staff and told them time to time when we don't come down as a family, I will take couple of slices of bread or cereal for my children to eat when they wake up, they seemed ok, however, on one occasion same guy just stopped saying I'm not allowed to take the food, then the other staff told him I'm allowed, just goes to show that there is no courtesy and hospitality or tact. The swimming pool was slippery especially when we tried to enter the jacuzzi, it was so slipper, if you're not mindful you could crack open your head. It crossed my mind to take pic, but I totally forgot with kids in tow, here's one from the swimming pool, (zoomed circle shows the dirt around the entire pool). I'd say to anyone who is looking for a genuine 4*, please please STAY AWAY from this place!! It needs serious management to become a genuine 4*. Needs a GOOD CLEAN and hospitality that is both inviting and going the extra step could help, won't say mile here that's too ambitious.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 319 reviews