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Chanalai Garden Resort, Kata Beach

4.0 out of 5.0

Recent guest reviews

Thank you to Aod and Wendy for a fantastic visit to the local market. Was able to purchase some unusual spices and condiments. Also to the tuition provided by Nueng the Chef in preparation of the Thai dishes. The results and food was wonderful. A really good day and a certificate to prove it. So unique an experience - really enjoyable. Thank you all the Food and Drink team.

We stayed here for two weeks and travelled with TUI and found the hotel to be exactly as described , if not better! Website states it is 200m from the beach but we found it to be nearer with the path to the beach directly opposite the hotel.It's a huge beach with a selection of sunbeds for hire, 200 baht for 2 sunbeds and a shade. The hotel is in a great location with Kata Noi beach just 5 minutes in the other direction and we loved this beach even more! We also had a few days at one of the two pools at the hotel and found there were sunbeds available most of the day, of course you do still get the sunbed hogs that reserve early morning with a towel and then don't appear until the afternoon, ridiculous considering there are plenty of beds! We found the breakfast a bit limited and not always fresh, stale pastries on some days and this has been mentioned before many times so it's a shame that the problem is acknowledged and then nothing done. They had different theme nights in the restaurant, Thai , Italian, BBQ nights etc and half board guests could also choose from the set menu at no extra cost so there's plenty of choice but we do prefer to eat out so we did. The sunbeds at the pool could do with a varnish but had nice cushions on them and so much better than some other hotels have, plenty of shade and stunning views! our room also had an incredible view, priceless! This hotel is priced very fairly and good value, You aren't going to get a 5* star at 3* prices. It's a traditional hotel with Thai charm and excellent service To summarize, great location for restaurants and beach, beautiful gardens, stunning views, large clean room. Food could be better Thanks Chanalai we had a great holiday

My wife, and myself travelled to this resort in March of this year, 2018, and stayed at the Chanalai garden Resort hotel, with this holiday taken in conjuction with our 40th wedding Anniversary, there was a bit of concern on both our parts, as to what we had let ourselves in for, given the length of the flight, and some conflicting reports of Thailand in general. We have to say that all the fears, and concerns were for nothing, as the resort was brilliant, and the people are so friendly, it really is the land of smiles! lastly, the hotel was exceptional, so much so that we have every intention of returning at some point in the not too distant future, we could'nt fault the staff in any way, nothing was too much trouble for them, and a few of them made the holiday for us, they know who they are, but for anyone considering this destination for a holiday, go for it, you won't regret it, we certainly don't.

I hope this review can avoid you a very unpleasant experience. This resort has been a scam since day one,or actually since the moment we have booked a multi Centre stay with Tui where pictures where fabulous and descriptions...we’ll defo not representative. Is not beach front it’s on the street, with no beach service whatsoever, we had no towel changed for the initial 3 days, receptionist said towels didn’t arrived on time from laundry, however take 2 secs to see the picture of this very “clean towel” just afternoon being handed to us. (Looked poo) We had 10 days half board with same poor dinner buffet, same food for 10 days, you can have a la carte for extra charge with a minimum 45 mins wait just for your starter, drinks not included not even a glass of water. Be prepared to see some rules of this resort applied as they wish, they treat customers differently as they’re pleased. Customer service it’s terrible. TUI SHOULD REMOVE THIS RESORT FROM THEIR DESTINATIONS, it is a proper scam I could go on and on and on but I’ll stop here and I beg you to choose another place. NEVER AGAIN.

My husband and myself stayed here for 1 week. The staff were all very friendly and helpful. The room was a nice size and we were located on the same floor as the swimming pool. Every day they gave you two bottles of water. We were half board and the breakfast and dinner were very good. The beach was very beautiful and we booked all our tour locally. We did the phi phi island tour and went by speed boat. If you suffer with back or neck problems I would not recommend any tours that goes by speed boats because it is not the most comfortable rides. The local bus stop is very near and we took the local bus (cost 40 bht each) to Phukets weekend market. We found that the exchange rate was better in Phuket than in the UK. Taking taxi etc can be very expensive but if you have your phone and download the Grab a Taxi app, taxi rides are much cheaper (we did not actually use them but this is what we were told). The bedrooms could do with a bit of a face lift but saying that if we were ever to return we would consider staying at this resort as we really enjoyed our stay here.

We'd booked this hotel with TUI as a 4T but it's now on their website as a 3 and a 3 is the right rating. It was obviously a lovely hotel when it was opened but it needs a bit of maintenance - the bedrooms and bathrooms are a bit tired and the wooden loungers need to be varnished etc. The safe is complimentary and you get 2 bottles of water each day. But it's across a busy main road from the public main Kata beach. Kata Noi is about 10 minutes walk up the coast (up a bit of a hill) but is much nicer and quieter. The hotel's on a slope so there are lots of steps and the layout is initially a bit confusing. There are 2 pools, we stayed near the smaller pool as it was nearer to our room and it was aimed more at adults, you can see the sea from the pool. Pool towels are provided but they look a bit tired as well. The food was good, a buffet every night or if you prefer a set menu, mixture of Thai and western choices - very good pad thai made by the chef. The coffee is very strong and bitter but they will make a latte or cappuccino if you ask. Not much happens in the evening, there is an empty outside cocktail bar but with the main street on your doorstep most people head out to experience the Thai night life where everybody wanders around shopping and eating. The staff are lovely and very willing but there aren't enough of them and the same poor people seemed to do everything. We had a great time but I don't think we would come back to Phuket, it's been overdeveloped and the beautiful scenery hasn't been preserved.

Nice hotel with very kind and helpful staff. We had a beach view that also overlooked the pool which was amazing. The room was very clean when we arrived and kept very clean as well. The toilet has a slight smell but it wasn’t strong enough to cause an issue. The ocean was so close. Just a few minutes on foot! The only issue I had was with their taxi service. We used it twice. They are very kind and helpful. (A little pricey though) My issue was that each time we used the service the driver would push elephant treking or a monkey show or something else that uses the abuse of animals for entertainment. When we explained that we wanted to go to the Phuket elephant sanctuary, it wasn’t even on their list of destinations and it took a minute for them to figure out where it was. I understand that the hotel has nothing to do with these animals but I do wish they would not try to promote these horrible places to their guests and instead promote the sanctuary or some other cruelty free entertainment. However, this was just a small fraction of my stay. Overall it was a great experience. I would recommend!

My family and I booked the hotel for two nights which we really enjoyed. We had a magnificent view of Kata Beach from our room balcony a very good place to have some coffee in the morning. Rooms are spacious, very neat and clean. Staffs are all very courteous and will give you unending smile and service until they exceeds your expectations. The food is just great, you’ll have to try their restaurant as well, prices are reasonable with a great taste. Would recommend if you would like to relax and enjoy the beach. Plus, their pool has a swim up bar and they have happy hours in the afternoon that you don’t want to miss. Thank you Chanalai Garden for an amazing stay. Highly recommended!

We had a lovely experience at this hotel. The staff were very nice and Diana who checked us in was lovely and very helpful - the perfect agent. Something that was not experienced in other hotels we stayed at. Our room had an amazing view. The prices are also reasonable for food and drink. The hotel itself is nice I wouldn't say very modern but well built with touches of luxury like the bed. The gripe I have is we transferred to another hotel the down as this was fully booked. We were stitched up with the fare..it took 2mins to arrive and we paid 200 bhat. It should have been a nice taxi (in keeping with the hotel being upmarket)but they called a nasty tuktuk yellow colour with hello Kitty plastered all over it & a driver who jeered at us. Didn't even with the luggage. When we asked is seriously 200bhat he stopped speaking English it left us with a sour taste in our mouth. What a shame! Also the breakfast was okay at best. So I have to put as 3stars but firmly thank the staff who greeted us and listened to our requirements.

Would come here again!! Wonderful service, with friendly staff and clean well maintained rooms. Excellent amenities. Very close to the beach... 50 metre walk. But, still far enough away from the crowds and hassle. Lots of families. Plenty of kids, but ample "grown up" spaces as well.

247 Koktanode Rd Karon Phuket

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located in Kata Beach, Chanalai Garden Resort, Kata Beach is within a mile (2 km) of sights such as Kata Porpeang Market and Dino Park Mini Golf. This 206-room, 4-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi. Located centrally in Karon, it's also near Big Buddha and Kata View Point.


Dining

Enjoy dining at one of 2 onsite restaurants including Morakot Restaurant, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 206 air-conditioned rooms feature balconies, refrigerators, and minibars. 42-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free bottled water, and safes.


Property features

At Chanalai Garden Resort, Kata Beach, guests enjoy 2 outdoor pools, a children's pool, and a health club. You can take advantage of free parking, along with an airport shuttle (available on request) for THB 1200 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and 2 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

60.0% of guests recommend this hotel

Total of 1355 reviews