To Yrbo Professionals
Before publishing this review, please allow the owner(s) to see this review. We have 3 properties (CA & CO) and we -as owners- would like to see a renter's review before it was published-especially if the owner(s) are NOT aware of the problem we had. We also plan to get parts of this review published elsewhere since it offers a potentially great suggestion to prospective renters who are about to rent a large top-tier property.
Our Review Begins Below:After telling a friend about how great our Vrbo rental was in Scottsdale, AZ during Christmas, he asked me if I would ever go back there again.
I quickly said, " I would IF the people who had rented before us had NOT stayed the night before."
Said differently, some owners of large Vrbo rental homes might need more than 6 hours to get the place ready for the next family.
In our case, the move-out was 10:00 AM and our move-in was at 4:00 PM. We arrived at 4:15 PM and there were 2 cars in the driveway. We entered and found 2 nice men trying to get the TVs on..As it turns out, the large TV in the Theater room- one of the major reasons we chose the property- was NOT working. A specialist came in at noon the next day and fixed the TV. So we had 3 great nights in this 5-star room but we paid for 4 nights(not 3).
The fireplace in the master bedroom was also a reason why we chose this top-tier property. While they tried to fix the problem, they never did. In this instance, we paid for 4 nights and got 0 nights with a working master bedroom fireplace. (the gentleman who was there when we arrived knew about the non-working fireplace as well as the propane man the next day)
Any other surprises? The treadmill did not work. Normally, that would not bother me but I needed to get ready for my January 10th stress echo test. My son discovered this on day 2.
In other words, it might make sense for owners of large Vrbo rental homes to have more than 6 hours to get the place ready for the next family.
Then why would we ever go back to this property? There are many reasons to cite, for example, the pool and outside entertainment area is right out of Hollywood, the Theater room was out of this world, the kitchen was gigantic- even for 11 people.
The people we called at the full-service rental company during our first 2 days were so nice over the phone.
So if you want a "once in a lifetime happy experience", this property is for you BUT you might want to make sure the owners have enough time to mak