Mountain Shadows Resort Scottsdale4.5 out of 5.0
Mountain Shadows Resort Scottsdale4.5 out of 5.0
Recent guest reviews
I have stayed at Mountain Shadows a few times and have always received exceptional service. I normally don't write reviews, but Clifford truly defined the meaning of customer service the last time my husband and I stayed at this lovely hotel. I highly recommend visiting Mountain Shadows! The rooms, restaurant and service are extremely memorable!
Staying here as I type this (stayed a total of three nights), and with the acknowledgment that no resort is perfect, I honestly could not be more impressed with Mountain Shadows. It's the down season right now, but that's not at all a bad thing - that means that you get tremendous value with not only this resort, but other high end resorts in the area. So first, the good. The resort itself is beautiful and tranquil, and the landscaping and views cannot be beat. The decor of the rooms is immaculate, and that alone is what put Mountain Shadows at the top of my list of resorts to consider when staying in the Phoenix/Scottsdale/Paradise Valley area - most of the hotels and resorts that are in the Phoenix metro area carry the desert/southwestern theme into the interiors of the rooms, and all too often you find rooms that don't look as upscale because of the desert/southwestern color palette. That's simply not the case here - all of the rooms are extremely modern, feature a neutral color palette (mainly whites, silvers, and greys), have very high ceilings (an underrated and understated aspect that makes the rooms feel larger than they actually are), and feature 55" inch TVs (bigger than the typical 32-46" that you find at other hotels/resorts in the area). Also - as stated in a number of these reviews - Mountain Shadows has changed the game by seamlessly integrating the living area of their standard rooms with the bathroom, which has garnered a lot of mixed responses. Personally, I love the integration, because - along with the higher-than-usual ceilings - the lack of a traditional bathroom also contributes to the room feeling bigger than what it actually is. Yes, the huge (HUGE) glass-enclosed shower dominates the room, and there's little to no privacy if you're coming here with someone that may not be comfortable seeing you in your birthday suit (although there's a curtain that can be pulled to provide a greater sense of comfort), but the progressiveness of the designers to make such a bold decision has to be commended. The toilet itself is in a small room of its own, but the bathroom sink and shower are both essentially a part of the living area (unless you pull the curtains to essentially separate the living area from the bathroom amenities). Parking here is easy, and because I'm not the biggest fan of leaving my car with valet, I self-parked every night (self-parking is included in the resort fee, as is the complimentary valet service). I stayed in a Cabana King Room, and while I obviously was not able to experience staying in any of the other room setups, I absolutely love this particular room. On top of the (I think) 427 square feet that you are given (which sounds small, but these rooms are made to give you more room than the square footage implies), you also get a 160 square foot patio that overlooks the pool. I loved being able to open the sliding glass doors and feel like I was actually a part of the outdoor/pool environment while being in the comfort of my own bed watching my 55" TV. Next, the bad. As far as the resort itself, there honestly aren't any immediate complaints that I can make about it. Sure, I could nitpick about the resort fee being too expensive for what you actually get or Mountain Shadows being located in a somewhat remote area that isn't super close to really anything (every time I wanted something to eat that wasn't from the resort itself, I had to drive roughly 4-5 miles one way each time), but those aren't reasons not to stay here. Even with the resort fee, for example, my total for three nights (albeit, with their 36 hour sale) came out to $648, which isn't bad at all for the area or this type of high end resort. I did also wish that there was a little more going on at the pool (more people and maybe a DJ), but I understand that the clientele here (along with the residents of Paradise Valley) is probably a little different than the clientele that chooses to stay in somewhere like Old Town Scottsdale. And, as stated before, this is the off season. So all in all, I love Mountain Shadows. This was my first time in the Phoenix/Scottsdale area, and from all accounts, Paradise Valley is a ritzy area that is supposed to be extremely safe, but the immediate area around the resort does get very dark, quiet, and desolate at night. I'm not saying that to scare you, because I'm 98% sure that it's safe, but if you're like me and like to feel like you're in the middle (or at least close to) the action (just for the mere fact of there being other people around), just be aware of this ahead of time. I'm not sure about how the resort prices their rooms in the high season, but for the low season, there is tremendous value to be had at this price point. I definitely recommend Mountain Shadows, and definitely recommend staying in a Cabana King if you have the extra to shell out for it.
Nice rooms, pools and fitness center. Prices reasonable. Front desk staff need a bit more training on explaining room types that are available. Outdoor pool staff are awful! 110+ degrees outside and no water available in jugs by pool. Sat next to pool for over an hour and not one person approached and asked if we needed anything. On another day the gal that helped us was rude and extremely slow. There were a handful of people/guests poolside and bringing our drinks took over 20 min. My husband finally went and retrieved drinks himself. Found staff standing in backroom by fitness center chatting. Management needs to train staff better. Housekeeping needs to not block hallways with their carts. Need signage so hotel and front entrance are easier to find. Fitness center attendant was very helpful and friendly. There are so many options to lodge close to Mtn Shadows that they probably need to step it up a bit. For being a fairly new hotel the furniture is already looking a bit dirty and beat up in lobby. We make many trips to Phoenix and not sure if we will reserve a room again. Staff needs to make guest feel like they are happy you are there. They need much improvement in that regard.
Lovely resort hotel with great amenities. Room was VERY comfortable, quiet and bed was perfect. Very clean, and the staff is quite accommodating. The bar area is excellent, and food is great. Can't say enough about how well Mountain Shadows goes out of their way to treat their guests! Golf, Spa and wonderful pool area. Love this place!
We had a ground floor suite by the pool with a patio and Cabana like setting which we really enjoyed the ready access to the pool area. The pool is very long and drops down once.....relaxing and offering both sun and shade sitting. Great pool side service. We reall enjoy the Bar and restaurant areas...wondeful decor and great people. Lots of locals for Happy Hour specials and live music on select nights. The food is really great and you will not be disapointed. We did find the menu a bit limited and with just a few additions I think could be and A+. This was our second visit and we enjoyed every thing else. We did not go hungry.......just a plain fish or red meat offering would tie it together.........
This place is absolutely fantastic. However, it seems like they went out of their way to not disclose the $35/day resort fee. I would have stayed there anyway but given the apparent effort to hide the fee I'll probably check out other options next time in town.
Hands down the coolest Resort in the Valley! We frequent most of the Resorts in Scottsdale, but this place is my favorite. It's PV location is just 5 minutes from all the Scottsdale amenities (dining, shopping, etc.), plus offers a gorgeous view of Camelback Mountain and top-shelf service in every area of the hotel. The pool environment was a wonderful escape (not the crazy party), and Hashana (pool server) took great care of us all day. The room was very new and well maintained. The lobby is clean and bright. The cocktails in the bar were a perfect night cap for our Saturday away. Thank you for making this Resort a gorgeous and quiet retreat in PV. If you want some pool-side R&R this summer, then you need to stay here!!!
I would definitely come back to stay again. Hotel was clean, great pool area, great scenery, fun shower, never saw one like it. Staff was nice. Felt pampered. I did see a pit bull in one of the rooms.... Sorry but I don't like pet friendly-i think that's dirty. Overall-excellent stay!
I had the pleasure of hosting my team of 150 at Mountain Shadows resort last week. The accommodations were beautiful, clean, modern, and new; the service was impeccable from the front desk, to restaurant and bar, Citizens Club, and event staff. But best of all rave reviews from my entire team! I also stayed on personally through the weekend and loved it all! Breakfast at Hearth '61, hanging out by the pool, and live music in the bar all fantastic. Will definitely be back!
Visited Mountain Shadows for a business sales meeting. The resort is tremendous beyond words!! Rooms are large and comfortable. My room had a patio which overlooked the pool - relaxing! Food was excellent, diverse menu and delicious. The only negative - resort is far from center of town. Probably a 10-15 car ride. But that's OK. Would definitely return in the future!
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- Golf course
Located 2.1 mi (3.4 km) from Camelback Mountain, Mountain Shadows Resort Scottsdale is within a 10-minute drive of other popular attractions like Old Town. This 183-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a golf course, and 2 restaurants.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start weekdays with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.
Guests can expect free WiFi and a flat-screen TV with Netflix and pay movies. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and bathrobes. Other standard amenities include a minibar, a coffee maker, and free newspapers.
Guests of Mountain Shadows Resort Scottsdale have access to a golf course, 2 outdoor pools, and a 24-hour fitness center. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a TV in a common area, and wedding services.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 327 reviews