The Mall, Target, and Walmart stores were easy to get to. On the negative side, no service to the room, I had to go ask for garbage to be taken out after a couple days and had to keep going to front desk to get coffee packets to the room. That would be on housekeeping. It took couple minutes of running water to get hot water, once hot it was good. Room was big and very clean and the king size bed was comfortable. The staff was great, kind and courteous very friendly.
The proximity to the Mesa airport was great. We will utilize this hotel every trip because of it's location when flying in and out of the Phoenix/Mesa area. The room was clean and large with everything we needed to rest before taking our flight home. Lots of places to eat a short distance from the hotel location.
The only problem was the remote on the TV didn't work - probably needed new batteries. We reported that when we checked out. Nice property and great staff.
Clean property for the value. Gas station across the street for late night arrivals in case need toothpaste or tooth brush in a bins. Hotel did not have any.
Room clean. Other areas unkept, particularly breakfast room.
Location is good but this property is no longer a Best Western and it shows. The property is dirty and worn out and looks as if it is getting no attention. Towels are dingy, stained and worn out. Rooms, hallways and stairwells are dirty. Too bad - this used to be a nice place to stay.
Everything
Nothing
I uave stayed here numerous times and it was always great this time was very sad. The elevator was not workong and our room seeamed so out of date and old the furniture looked woren and desk was scratched up ot really need alot of tlc
The pool was not kept at all- hair floating all over and the cement around the pool was nasty. We also had an ant problem in our room. Won’t stay here again
Where do I start? *When reserving I was told I didn't have to sign up for airport shuttle, incorrect *WAY to much room freshener in the breakfast area. *When we arrived we were told breakfast started at 5am (time of the shuttle), incorrect stated at 6:30am *the room had dirty towels in the bathroom *coffee pot, no coffee. They brought to 2 pkgs for the 3 of us, with no coffee cups *TV didn't work.... Wasn't even hooked up *couch pull out had no sheets *only one restaurant within walking distance This was the deluxe room. They said that they were dropping (or had dropped) their affiliation with Best Western. I would recommend they change their decision. That said, the pool/hottub was nice, the staff was pleasant and responded quickly with our issues, airport shuttle was on time. Do not try to shuttle at 5am for the 6am fight. They repeatedly assured us that it would be OK since they are so close to the airport, incorrect.
Great Staff and enjoyable breakfast.
Near to shopping and highway. They do not have a shuttle to Sky Harbor International, which is confusing because the description says it has a shittle but doesnt specify to which airport. Shower handle was broken and coffee pot didnt work. Overall was fine for a short stay.
Stayed in December and loved the airport parking and shuttle -- so convenient. Stayed again in February but when I called from the airport on my return trip, I was told the shuttle driver didn't come in to work that day, so I was stranded. Had to pay for an Uber to get a ride back to my car at the hotel. Very inconvenient and frustrating. I'm sad I can't rely on the shuttle anymore and likely won't stay there again because of this, unfortunately.
This hotel is the noisiest place ever! The AC was so loud we couldn’t tell if it was an airplane taking off from the nearby airport or the AC plus it did not cool the room. Thermostat on the wall wasn’t wired or operatable. The microwave sounded like it was going to explode when we tried to use it. When we arrived in our room the water was running in the sink. We called housekeeping for an extra pillow and about 6 hours later we finally got them. Miserable stay- never again.
First room assigned to, housekeeping never cleaned. Had to get a second room. AC didnt work and thete were toe nail clippings next to the bed. Went to a 3rd room and there was hair in the shower. Just disgusting all around.
Ok stay. Lots of traffic and noisy motorcycles. The fan on the air unit does not stay on and AC did not cool effectively.
Great staff and facility
Located 1.8 mi (2.8 km) from Cactus Yards, Legacy Inn & Suites is within a 10-minute drive of other popular attractions like SanTan Village. This 3-star hotel welcomes guests with 110 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
At Legacy Inn & Suites, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a spa tub, conference space, and a business center.
The Mall, Target, and Walmart stores were easy to get to. On the negative side, no service to the room, I had to go ask for garbage to be taken out after a couple days and had to keep going to front desk to get coffee packets to the room. That would be on housekeeping. It took couple minutes of running water to get hot water, once hot it was good. Room was big and very clean and the king size bed was comfortable. The staff was great, kind and courteous very friendly.
The proximity to the Mesa airport was great. We will utilize this hotel every trip because of it's location when flying in and out of the Phoenix/Mesa area. The room was clean and large with everything we needed to rest before taking our flight home. Lots of places to eat a short distance from the hotel location.
Thank you do much for your review, Raymond. We look forward to you staying with us again.
Thank you
The only problem was the remote on the TV didn't work - probably needed new batteries. We reported that when we checked out. Nice property and great staff.
Thank you for your review. Please next time call our front desk so we may assist you.
Clean property for the value. Gas station across the street for late night arrivals in case need toothpaste or tooth brush in a bins. Hotel did not have any.
Hello , Thank you for your review! Our front desk , is stocked with extras. Such as toothbrushes, toothpaste , lotions . I am sorry you did not ask out front desk. Please know these are available upon request . Have a great day
Room clean. Other areas unkept, particularly breakfast room.
Location is good but this property is no longer a Best Western and it shows. The property is dirty and worn out and looks as if it is getting no attention. Towels are dingy, stained and worn out. Rooms, hallways and stairwells are dirty. Too bad - this used to be a nice place to stay.
Everything
Nothing
I uave stayed here numerous times and it was always great this time was very sad. The elevator was not workong and our room seeamed so out of date and old the furniture looked woren and desk was scratched up ot really need alot of tlc
Thank you for your review. We do offer service every 3 days, unless requested at the front desk. Your feedback is appreciated .